Trevor Rezac is seeking a position that provides growth opportunities. He has over 4 years of experience as a Collections Manager overseeing teams and improving performance. Prior to that he held roles with increasing responsibility in customer service and collections. Rezac has strong leadership, communication, and problem-solving skills. He learns quickly and thrives in fast-paced environments.

1. 1572 E Shannon St.
Chandler, AZ 85225
602-908-5442
Trev.Rezac@gmail.com
TREVOR REZAC
PROFILE I am a motivated and personable individual interested in a position which provides the
opportunity to grow within a company to become an invaluable asset. I am eager to
learn, easily teachable, and enjoy being challenged on a daily basis. Talent for quickly
mastering technology – completed a Microsoft Office course. Diplomatic and tactful
with a high level of customer service. Flexible and versatile – able to maintain
composure under pressure. Poised and confident with a demonstrated ability to easily
transcend most challenges. Thrive in deadline-driven environments. Excellent team-
building skills and leadership qualities.
SKILLS & ABILITIES • Motivated/ Hardworking
• Learns quickly
• Written/ Verbal skills
• Technologically savvy
• Emotional Intelligence
• Dependable/ Trustworthy
• Time Management
• Adaptable/ Resilient
EXPERIENCE COLLECTIONS MANAGER, BRIDGECREST ACCEPTANCE CORP.
[September ’12 – August ‘16]
Lease Collections Manager:
Similar to my role in Customer Service, I oversaw a team of 10-17 agents. My focus was to elevate the
performance of my team as a whole while also developing future leaders. Other projects I had overseen
included the creation of our “Escalation Team” which is a group of high potential agents who take
escalated customer calls as well as handle warranty related issues. I also helped to create a more
efficient process for handling customers who live in Right to Cure states. Most recently, Lease
transitioned in a collection type environment and I facilitated the creation of the collection process for
accounts 31 to 60 days past due. I had overseen this Manual 31-60 team since March and saw a week
over week improvement in save percentages.
Customer Service Manager:
I oversaw a team of 6-12 agents and my responsibilities as a manager included the coaching and
developing of my team. Through the use of QA, live monitoring, and on-the-fly feedback, I strived to
ensure that my agents had the tools and knowledge necessary to fulfill their duties at a high level of
competency. I was also responsible for taking escalated customer calls. These calls required a high level
of communication skills as well as decision-making skills.
Senior Loan Advisor:
Promoted to SLA in June of 2013, I began learning the responsibilities of a manager. I gained much
experience by coaching, developing, and working with a team in the mid-range collections department
to ensure our goals were met. I also spent time in the back-end collections departments. Our goals were
to prevent accounts from charging off as well as repossessing and/or redeeming vehicles to and from
customers.
Loan Advisor:
Originally hired as a Loan Advisor, I quickly excelled at my position. I placed 1st
and 4th
in January and
February 2013 amongst my peers of 80-100 collection agents. I began taking on additional stretch
assignments which included training new hires, reviewing and creating reports, and handling escalated
calls.
SHIFT LEADER, FIREHOUSE SUBS
[December ’09 – September ‘12]
Firehouse Subs #327 is a franchised restaurant responsible for training potential future franchisees. As
a shift leader, not only was it my responsibility to oversee the day to day operations during the midday
shift, it was also my responsibility to train the new franchisees and prepare them to one day own and

2. operate their own Firehouse Subs. Recipient of the “Beyond the Call” award.
STAFF MEMBER, VANS INC.
[July ’10 – January ’11 (Seasonal)]
MEDICAL RECORDS CLERK, ARIZONA PEDIATRIC CARDIOLOGY CONSULTANTS
[May ’09 – September ’09 (Summer Temp.)]
STAFF MEMBER, LIFETIME FITNESS CAFE
[November ‘07 – June ‘09]
My responsibilities included taking orders from customers and properly handling their
money. I also prepared their food and drinks in a quick and efficient manner. At the
end of each night I would clean and stock the café as well as count down the drawers to
balance the cash for the next day.
EDUCATION MESA COMMUNITY COLLEGE – MESA, AZ – ASSOCIATES DEGREE IN GENERAL STUDIES
GPA: 3.5/4.0 (Honors Student / Presidential Scholarship)
CORONA DEL SOL HIGH SCHOOL – TEMPE, AZ - DIPLOMA
(Honors Student)
LEADERSHIP
TRAINING
• Train the Trainer – May ‘14
• Inside Out Training – November ‘14
REFERENCES AVAILABLE UPON REQUEST
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