1. Julia. C. Heathcote Mobile: 07876233346
Email: julia.heathcote@yahoo.com
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Personal Profile: An accomplished independent, energetic and compassionate senior manager; w ho is experienced in
development of people and processes for grow th. Confidently enthusiastic in: leading face to face meetings, presentations,
seminars, training, mentoring, telemarketing and netw orking.
Established method and exemplary skills in leadership: designing and delivering training as w ell as creating new opportunities
for new business and existing employees. Has a ‘hands on’ approach w ith strategic and operational experience resulting in
development/implementation, of strong people engagement, behaviours and skills w ithin the business.
November 2015 to March2015 (Maternity cover) Assistant Retail Manager. TUI Group
 Foreign exchange, Western union banking, Insurance, Global Travel for: business, individuals and large groups
 Targets, compliance and audit, staff rota, leadership and development of staff, relief cover
May 2015 to November 2015 (TempContract) Sale Manager.The Deltic group
• 6 month contract to set up call centre, and create new database and train team in sales and media activity
• Achieved targeted sales and sales grow th
May 2013 to May 2015 Commercial Services Manager. Suffolk Union Service Limited 10 +staff
 To achieve and exceed sales targets through pro-actively driving customers onto site
 Participate ‘out of hours’ sales and corporate events and necessary elections and campaigns
 Develop strong business relationships within all demographics, locally and further afield
 Maintain a productive data base of opportunities for increased revenue, in VIP events
 Providing leadership and training, in criticalcustomer services, bringing new ideas and initiatives to achieve strategic
and business objectives.
 Health and Safety for our commercialservices, sports, socialactivities and Students’Union Facilities and Services
January 2012 to May 2013 General Manager – YUM BRANDS; KFC 30-40 staff
 Gained w orld renowned training in Food safety and Hospitality through YUM BRANDS training programme and have
enough technicalknow ledge to communicate effectively in Hospitality success
 Responsible for delivery of financialtargets and the adherence of the company strategy
 Drive delivery through rigorous compliance w ith the Performance Management Framew ork; reference Business
Solutions, through regional delivery targets and KPI's
 Ensure Employer Centric strategy is delivered in a safe and healthy environment w ith training in place for all staff
 Coach and develop others to meet and exceed the standards and quality of delivery
2003 to 2011 AssistantEmergency Services Centre Manager Ipswich Borough Council (IBC) 68 staff
 Ensure that timely information is communicated to all parties / agencies: listen to their view s, making sure w e
continue to grow and improve our service delivery
 Management of a team of 68 staff in the operationalsuccess of Assistive Technology new business, CCTV and
7/24/365 Emergency Call Centre
 Worked w ith partners to deliver co-ordinated engagement and communications plans
 Deliver soft skills w ithin a strategic leadership w hilst ensuring successfulmanagement of service Levelagreements
and maintenance contracts, and securing new ones through delivering presentations / sales pitches
 Build and maintain effect relationships with stakeholders in the designated geographic area of responsibility
 Ensure good communications (w ritten & verbally) w ith clients, colleagues and the public at all levels
 Worked closely w ith Health and Safety Manager designing and delivering DSA, Health & Safety Staff Intranet and
risk assessments
2004 –2009 Public House withRestaurant and Night time Entertainment (capacity 80) 30 staff
 Work cohesively to develop a co-ordinated approach to engagement w ith the media and ensure consistent
application of Brand image, and over and above sales targets
 Ensured pool of 30 employees w ere trained and communicated w ith effectively, embedding company values and
behaviours w ithin messages. Health and Safety, crowd control, riskassessment, safe place to w ork
 Manage the effect of customer queries by developing efficient query management, staff development
 Face to face customer care or communications experience in a high profile night time venue

2. Julia. C. Heathcote Mobile: 07876233346
Email: julia.heathcote@yahoo.com
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2000–2003 Department of WorkingPensions Innovations Team Leader for Deloite and Touché ONE Pilot Strong 25
staff
 Proven ability to handle major change and complex projects, w hilst managing large teams to deliver and over
achieve business targets; £1.4 million budget
 Leadership and management of a team of 25 staff and operation across a multi-site responsibility, lone w orking and
safe w orking places and practices considerations whilst working with vulnerable client base
 Proven ability in project planning, costing and achieving targets
 Managed project w ith the ability to think laterally, innovatively w ith drive and strong interpersonal, leadership and
problem solving skills for customer service improvement
 Develop existing systems: for potential opportunities and create innovative new ones to ensure dynamic growth
 Proactively engage w ith customers and stakeholders, to secure new business to bring in revenue
 Ensure that Service levelagreements and contract are managed in accordance with agreed proposals
1998 – 2000 Sales Account Manager ANGLIA TELECOM (Integrated IT and Telephony Solutions)
 Business 2 Business sales w ithin East Anglia and London (£2000.00 - £125,000.00)
 Sourcing and collation of new data base and development of existing client base
 Direct marketing and cold calling to secure new business
Education and Qualifications:
2012 YUM BRANDS (KFC) Hospitality – equivalent to NVQ Level: 2010 ILM Business Management Level 3
2009 NEBOSH General Certificate in OccupationalHealth and Safety Level3:
2004 IOSH Institution of occupationalHealth and Safety Level2:
2002 Advice and Guidance Level3. School Educated to: ‘O’ Levels: English Literature, English Language, Art, and
Economics D - B
Career Development (courses successfully undertaken):
Security:Emergency Planning Aw arenessTraining: Project Griffin Emergency Planning: Project Griffin Counter Terrorism
aw areness day (skills for security): Conflict Resolution CCTV Practical: CCTV Operations: CCTV Legislation (BTEC): SIA
Licence (2010 - 2013)
Human resources:Recruitment & Selection, Employee Review & Development, Policy Disciplinary, Grievance & Capability
Cases, Sickness Policy, Neuro Linguistic Programming (1-to-1) Display Screen Risk Assessment.
Finance:AXA Insurance, Foreign Exchange, w estern Union Banking,Corporate Finance Overview, FinancialManagement,
Agresso Workshop, Improving Budgetary Control. IBC’s Constitution & Decision Making Process, Presenting an Effective
Business Case for Project Proposals
Managementof People:Coaching Skills for Managers, Leading Change, Team Communications, Supervisor’Development
Day. Authoring Questionnaires and surveys, IIP Investors in People champion w orkshops and seminars, Equality Impact
Assessment.
Customer Services:Front Line Customer Services. Presentation Skills, Training staff forCustomer service
Safety in the Workplace:St John 1st Aid in the w orkplace, Automated externaldefibrillation, Fire marshal: valid certificates
Benefits and Vulnerable Adults and Children: Safeguarding Children AwarenessBriefing, Disability Aw arenessTraining for
Benefit claimants, Dementia Aw areness, Benefit claims Training (JSA, Incapacity, Income Support, Lone Parent, Bereavement
and Housing Benefit & Council Tax).
IT: INDeX and Core INDeX and ProfessionalProduct Specialist Index 1000 CRM and VCC Sales,
Interests:I enjoy spending time w ith my family and socialising w ith friends, and spend a lot of time gardening. I am also
interested in Current Affairs(Business, Economy) and I love to travelw hen time permits.