This document contains Allison Knight's resume. It includes her contact information, personal details like her marital status and qualifications. Her work experience spans over 15 years in customer service and sales administration roles for various companies like Mondi Versapak, Tibbett & Britten Africa, and Direct Marketing Services. She also lists her education history, community involvement raising funds for orphanages, and references available upon request.

1. 10 Oriele Crescent,
Grassy Park
7941
Phone:021-8775681
Cell:0749995524
Fax: 0866301946
mai:aknight@mpact.co.za
Allison Knight
Personal
Information
 Marital status: Divorced
 Nationality: South African
 ID No: 7609200109081
 Dependents: 3
Competencies Able to manage people well. Thrive under pressure. Strive for perfection.
Fair in my approach to people & situations. Aim to achieve goals set and
go beyond. Dedicated & passionate about customer service/satisfying
the clients needs. Administratively very strong.
Summary of
qualifications
[ 1995 - 1996 ] University of the Western Cape Bellville
 Studied B. Proc Law for 2 years but due to Financial constraints could
not complete
[ 2008 ] Johnson & Johnson Doula Course Somerset Hospital
 Qualified as a Doula (a woman supporting women in labour)
[ 2011 ]
 Excel 2010 level 2 - iSolve Learning Solutions
[ 2011 ] Free to Grow - Somerset West
 4C Leadership Program
[ 2012 ] Emotional Intelligence Course
 Linda Germishuizen (Clinical Psychologist & Gerrit Wagenaar (Industrial
Psychologist)
[ 2012 ] University of South Africa(UNISA)
 A course in Business Management
[ 2015 ] University of South Africa(UNISA)
 BA Communication Science – 1st
year
Education [ 1990 - 1994 ] Fairmount Secondary School Grassy Park
Matric
 English 1st
Language HG
 Afrikaans 2nd
Language HG
 Mathematics SG
 Biology HG
 History HG
 Accounting SG

2. Professional
experience
[ June 2002 - current ] Mondi Versapak Paarl
National Senior Sales Administrator (2009-current)
Current Package: R21’318 + Cellphone Allowance + Medical Aid +
Provident Fund + Annual Bonus + 3 Sales Incentives per year.
 Assist Client Services Manager
 Reporting to Directors
 Obtaining information for analysis.
 Assisting with general queries (reports, credits, logistics etc.)
 Supervising 11 Sales Administrators Nationally
 Sales reports for Directors on a daily, weekly, monthly basis.
 Assist Auditors with Audits
 Take on all responsibilities of Client Services Manager in her absence
 Liaise with production on stock levels + out of stock items daily.
 Liaise with Distribution on any issues relating to shortage of vehicles,
shortages of stock on deliveries, damaged stock delivered to clients, late
deliveries etc.
 Pass Credits daily
 Check and authorise stock takes of 9 warehouses nationally.
 Approve deals
 Authorise Free Stock Requisitions
 Run Rebate & Distribution fee Incentive Statement Reports, Monthly,
Quarterly & Yearly.
 Handle all queries relating to Rebates and Distribution Fees.
 Updating the All Customer Deal as well Price list. These documents
affect all customers nationally.
 Co-ordinate and arrange of events in the Call Centre.
 Liaise with IT on all IT issues relating to the improvement of the Call
Centre systems.
 Completed an Advertorial and an Advertisement for a Packaging
Magazine in 2011.
 Awarded All Star Award for 2010. Nominated for Employee of the Year
2010.
 Awarded All Star Award for 2012.
Sales Administrator (2002-2008)
 Responsible for Gauteng Customers
 Receiving order via, fax, e-mail or telephonically
 Process & confirm orders placed.
 Ensure stock availability
 Manage production on items out of stock
 Managing Logistics i.e. booking correct size trucks & ensuring on time
delivery.
 Achieving budget set for the month, quarter & year
 24 hour response on all queries, complaints
 Resp. for correspondence with customers via, fax, mail or e-mail.

3.  Implement & maintain customer details incl. pricing etc.
 Maintaining customer files
 Do all credits pertaining to customers
 Do sales reports for Directors on a daily by monthly basis.
 Do all reports as required from the Key Account Manager i.e. Brenda
Marais.
 Assist Key account Manager in sourcing/relaying information from
customers and assisting her administratively when she’s out of the office.
 Work closely with Key Accounts Manager (Sales) to ensure that budget
is achieved.
 Stand in for Client Services Manager in her absence.
 I have taken it upon myself to set up processes to make life easier in the
Call Centre, namely:
1) A leave duties roster: when a CCA is on leave all his/her duties must be
assigned to someone else with all relevant details pertaining to each
customer.
2) shift roster
3) set up templates for faxing of various monthly forms(to enable anyone to
send the fax to the customer in the event someone is not at work i.e.
rebates & distribution fees).
4) Set up a training manual to enable a new person to follow the work
process step by step.
Awards won:
• Call Centre Agent of the Year 2008
• Famous Brands Supplier of the Year 2007
• Famous Brands Packaging Supplier of the Year 2008/2009
*Editor of Company Newsletter for +/- 6 months & got rave reviews
from the harshest critics. This did not form part of my duties but I
saw it as a challenge & an opportunity to explore my creativity.*
Professional
experience
[ Jan 2001 – May 2002 ] Tibbet & Britten Africa Maitland
PA / Customer Care Officer
 Started out doing customer care for 1year
 Clients incl. Glaxosmithkline Beecham, Lever Ponds, Colman Foods,
Kellogs, Unifoods, Pets etc.
 Customers incl. All PnP’s, Shoprite Checkers, Spars, Trade Centres &
Clicks stores.
 Main duty was to resolve issues in a turn-around time of 30 minutes
 Daily & weekly reports to 13 clients + depot manager + various tailored
reports for specific customers.
 Processing pod’s
 Maintained a weekly service level report for the Depot in order to remain
100% efficiency.
 PA for 6 months but not my forte.
 Maintained dairies to Operations Director SA, Regional HR Manager &
Depot Manager
 All Typing of contracts, manuals, letters etc.
 Stationary

4.  Booking flights + accommodation
 Responsible for Charities
Professional
experience
[ 20.09.99 – 31.10.00 ] Direct Marketing Services Sea Point
Call Centre Manager
 Call Centre Agent till Jan ’00 (4 months)
 Project Manager (4 months):
 Assisting the Call Centre Manager in recruiting, managing staff
 Conducted interviews, training, assessments etc.
 Call Centre Manager:
 Setting up of scripts on Goldmine(computer package) in conjunction with
Clients needs
 Recruiting various agents for various projuects, and reception
 Database management
 Reports to Directors & Clients
 Handled all HR for Call Centre + Database departments
 Cost containment of Call Centre Bill
 Providing Financial reports to Finance Department for Invoice
Reconciliation.
 Projects worked on: Simba books for Schools, Samcor - Launch
Mazada Etude + Ford Ranger(ad flighted on TV), Southern Life.
Community
activities
Annually involved in raising funds + collect clothes, toys etc for various
orphanages in the Paarl, Wellington area namely the Andrew Murray
House in Wellington & Helping Hands in Paarl. Past 10 years have been
raising funds for the needy elderly in the Grassy Park area and
surrounds. We raise funds throughout the year and year end have an
afternoon of tea, entertainment and hand out the groceries and veg for
+/- 60 people.
Objective To grow daily in knowledge and experience, to be the best I can be. To
be fulfilled in my job and have fun doing it. To create a comfortable
family life and ultimately drive a ML Mercedes & sit on the board of
directors of a successful company or have my own.
Interests and
activities
Love building puzzles. Spending time with my girls is very important, I
enjoy it immensely. I love being around people that’s uplifting, inspiring
and positive. I have a new lease on life, want to experience all life has to
offer, do things I was previously to afraid to do but most importantly,
have fun and be happy.
Myers Briggs
Personality Type
ESTJ – are logical and organised. So, they make terrific managers. The
pay attention to details and discipline themselves to make sure they
meet their goals. If you want a job done, give it to an ESTJ. They enjoy
working with others and are good leaders because they express their
plans clearly.
CONTRIBUTIONS TO THE TEAM – Working hard and efficiently to
complete tasks by the deadline | Ensuring that everyone in the team

5. feels valued | maintaining good relationships, and building team spirit,
often enthusiastic about organising of social activities | Keeping the team
informed, asking for contributions from all seeking to arrive at consensus
decisions | Maintaining respect for established hierarchies and traditions
| Striving to ensure that people are happy with service provided.
CAREER INSIGHTS – can be tough-minded goal setters and these qualities
are rewarded in management and administrative positions. Their ability to
work well within organizational structures and their desire to work with people
makes them natural for jobs where leadership is needed. They have strong
analytical abilities and have a realistic approach to situations.
References Mpact Paarl – Suzanne Strydom – 021-8775500
Brenda Marais – 083 4482303
Tibbett & Britten (now DHL) – Bradley Louw – 021 935 5800 | 0825680385
Direct Marketing Services – Oscar Walbrugh - 0822020686

6. feels valued | maintaining good relationships, and building team spirit,
often enthusiastic about organising of social activities | Keeping the team
informed, asking for contributions from all seeking to arrive at consensus
decisions | Maintaining respect for established hierarchies and traditions
| Striving to ensure that people are happy with service provided.
CAREER INSIGHTS – can be tough-minded goal setters and these qualities
are rewarded in management and administrative positions. Their ability to
work well within organizational structures and their desire to work with people
makes them natural for jobs where leadership is needed. They have strong
analytical abilities and have a realistic approach to situations.
References Mpact Paarl – Suzanne Strydom – 021-8775500
Brenda Marais – 083 4482303
Tibbett & Britten (now DHL) – Bradley Louw – 021 935 5800 | 0825680385
Direct Marketing Services – Oscar Walbrugh - 0822020686