This document contains the CV of Rita Cooper, who has over 25 years of experience in operations management roles. She is currently a Team Manager at Hertfordshire County Council, where she manages two social workers and facilitates support for those with learning disabilities. Previously she held roles such as Account Manager at DisabledGo and Regional Manager at Advance Housing and Support Limited. She has a strong track record of managing teams, developing strategies, building relationships, and improving business performance. Her skills include budget management, communication, decision-making, talent development, and change management.

1. Rita Cooper
14 Burwell Road, Stevenage, Hertfordshire SG2 9RQ
Mobile: 07767 471 277 Email: ritacooper7@ntlworld.com
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A solution-oriented Senior Operations Manager with over 25 years’ experience within business operations environments.
An accomplished manager in the development and deployment of project strategies and staff utilisation – strategic
manoeuvring that has resulted in enhanced profitability. Ensures that the company strategy is geared for success, ensuring
that business performance is consistently headed in a positive direction. A strong leader and relationship builder with
clients, partners, suppliers, and staff members, intimately attached with the innermost workings of all facets of the
business, a trusted people-person with a dependable reputation of delivering year-on-year direction and performance, a
consistent route of growth. A strong influencer, who persuasively conveys complex ideas and utilises feedback
mechanisms; a visionary leader with a track record of increasing gross profit margins, a leader who relishes and drives
change, delivers reliable solutions with a proven record of developing and retaining talent. An adaptable professional who
is best when working in a client focused environment, someone who possesses a proven ability to ensure that standards,
policies and communications are understood and implemented correctly. Held in high regard by team members for
integrity and work ethic and looked upon as an immediate point of reference for direction.
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Key Skills and Expertise:
Budget Management
Team Management Skills
Clear Verbal and Written Communication Skills
Effective Decision-Making
Focused Management and Mobilising Teams with
Effective Delegation
Spotting Talent and Developing Succession Planning
Open to Innovation and Ideas
Visible Leadership Skills
Troubleshooting - Turnaround of Underperforming
Offices
Business Planning and Forecasting
Influencing and Negotiation Skills
Strong Relationship Builder on all Levels
Team Development and Mentoring of High Performers
Client Engagement and Relationship Building
Continuous Improvement / Change Agent
Comfortable Public Speaker and Presenter
Creative Mind with a Keen Eye for Marketing
A Real Strength in Recruitment Processes
Critical Thinker
Good Listener
Organised and Flexible Approach
Supportive and Focused Leadership
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Team Manager, Hertfordshire County Council Jan 2016 – To Date
Works as part of a highly dedicated team facilitating and supporting Learning Disability Support Providers and individuals,
to move from registered care into supported living environments
Key Achievements:
Responsible for the line management of two Social Workers and reports directly to the Deputy Head of Service (Health and
Social Care)
Collaborates with colleagues from Property Development, Commissioning, Advocacy, Money Management and Strategic
Development
Builds and maintains long-lasting relationships with learning disability providers and social registered property owners to
develop future-proofed accommodation
Introduced assistive technology to the Hertfordshire County Council Locality Team Managers and acquired equipment kits
that demonstrated how to reduce the need for staff support, and make substantial revenue savings
Facilitated family, staff and service user information sharing sessions; keeping all parties aware of all projects’ progress
Account Manager, DisabledGo Sept 2011 – Dec 2015
Managed operating contracts with 188 education partners that included extensive travel across the UK, organising and
attending consultation events with local disabled people, key organisations and contract managers; directly reported to the
Company Director
Key Achievements:
Realised a 75% renewal rate of contracts through monthly liaison with partners on a monthly basis, ensuring that the terms
of their contracts were fulfilled and expectations exceeded. Full accountability for Invoicing and credit control, ensured
company cash flow remained consistent
Achieved all agreements to their original targets as detailed within their contracts within a three-month period
Managed the eLearning contracts, offered telephone support and was responsible for contract renewal with over 90%
success achieved
Regional Manager, Advance Housing and Support Limited Sept 2003 – Aug 2011

2. Managed support services across the South East of England; directly line-managed 3 operational and 15 service managers
with a budget of £4 Million; reported directly to the Director of Support
Key Achievements:
Service managers were responsible for 1 to 5 projects with a team of staff equivalent to a minimum of 8 fulltime workers
Collaborated with Board members; coordinated the total restructure of the support delivery with two fellow Regional
Managers, which served to support the capacity to increase service delivery
Reduced induction training costs by 50% after amalgamating the content and using multimedia for some delivery
Reduced debtors from £206k to £21k over a four-year period after reviewing all previous transaction and introducing an
improved invoicing system
Previous Experience:
Operations Manager, Advance Housing and Support Limited 2004 – 2006
Collaborated with Council Care Management Teams in Buckinghamshire, Hertfordshire and Luton
Services Manager, Advance Housing and Support Limited 2003 – 2004
Facilitated opportunities for family involvement to develop normalised life opportunities across Hertfordshire
Specialist Care Manager, Care Watch 2002 – 2003
Worked with Harrow Council to develop special domiciliary care services for child and adults with complex needs
London Development Officer, Sense South East 1999 – 2002
Engaged with Borough Council officers, developing Pan London Communicator Guide Services
Regional Training Officer, Sense South East 1998 – 1999
Liaised with external and internal training providers to overhaul the content of the regional induction for new staff
Registered Home Manager, Sense South East 1994 – 1998
Managed a dedicated team of 20 staff members and a budget of 400k per annum, in a standalone residential home for
adults with sensory impairments and additional disabilities
Educational Tutor, Sense South East 1992 – 1994
Coordinated basic skills training for sensory impaired Service Users with additional disabilities
Teacher, Royal School for the Deaf, Margate 1985 – 1992
Worked within a post-16 unit to equip the students with life and employment skills
IT Skills: Competent user of Microsoft Office applications
Proficient user of CMS systems
Social Media
Extracurricular Activities: Participates within local school activities and provides assistance
Professional Training and Development:
Performance Management, In-House Training, 2016
Change Management, In-House Training, 2016
Supervision, In-House Training, 2016
Appraisal, In-House Training, 2016
Absenteeism, In-House Training, 2016
Health and Safety, In-House Training, 2016
Safeguarding and the Care Act In-House Training, 2016
Information Security, In-House Training, 2016
Complaints, In-House Training, 2016
Data Protection Act, In-House Training, 2016
Recognising and Coping with Stress, In-House Training,
2016
Equality and Diversity, In-House Training, 2016
Display Screen Equipment, In-House Training, 2016
Diploma in Management Studies, North Herts College
2006
Certificate in Education: Teaching Qualification, Christ
Church College, 2000
BSL Level 2, City Lit, 1998
Assessor and Verifier D33/D34, Internal, 1997
Personal Details: Full Clean UK Driver’s Licence
Interests: Maintains a healthy lifestyle through walking. Enjoys live music and travel
References Available Upon Request