Anna D. Whitley has over 15 years of experience in customer service and management roles within the shipping industry. She has a proven track record of supervising teams, meeting deadlines, and increasing productivity and profits. Her skills include relationship building, market research, problem solving, and communicating effectively with all levels of management. She is seeking a new opportunity where she can utilize her leadership abilities and knowledge of export markets.

1. Anna D. Whitley
114 Cambridge Drive Rincon, Georgia 31326 (912)657-0028 anna.whitley@hotmail.com
Professional Profile
Results-oriented, dependable professional experienced in customer service and sales. Excels in fast-paced
environments as well as supervising and motivating staff to increase productivity and company profitability. Works
well independently and as part of a team.
• Management - Solid background in planning and executing ideas with deadlines with time and budget
restraints. Creative manager with production and revenue in mind.
• Skills – Experience in “value-based” selling approach and “relationship marketing”. Knowledge of the regional
export market and account base.
• Communication - Excellent written and oral communication skills. Able to communicate with every level of
management to include senior level and executive level managers.
Experience
United Arab Agencies, Inc. – Savannah, Georgia (7/2000 – 12/2014)
National Export Customer Service Manager
• Responsible for the supervision of a staff of 20 employees within the customer service department.
• Responsible for the recruitment and training of customer service representatives.
• Oversee that all booking/inquiries are answered in a timely manner.
• Manage the weekly loading of six services/fourteen load ports with regards to vessel planning for North
America.
• Manage the needs/requirements of high revenue/volume commercial accounts through extensive follow-up
procedures.
• Perform market research surveys amongst client base to seek feedback on sales techniques, follow-up methods
and quality of after sales service.
• Provide support to the sales team, ensuring all sales and service objectives were met.
• Generate repeat business through successful client follow-up.
• Overseas correspondence and travel.
AMR CAPMAN
• Manage space and ensure optimal utilization of space with the right cargo mix to maximize revenue.
• When issues arise for diverting cargo from service to service due to schedule disruption, over-booking, etc to
ensure cost is minimized.
• Act as the liaison between the trade department to export customer service and vice-versa.
• Liaison with the operations department on schedule, special arrangements, BSA changes, etc.
• Daily reporting to trade, sales, and customer service on vessel utilization by sector for six services.
• Benchmarking vessels based on our model ship to ensure 100% utilization while keeping abreast of market
fluctuations and equipment imbalances.
• Constant communication with other regional offices to ensure all vessel space is completely utilized.
United Arab Agencies, Inc. – Savannah, Georgia (6/1998 - 6/2000)
National Export Customer Service Rep
• Produced load orders, HAZMAT, military, reefer and out of gauge manifests for four weekly services for the
ports of Savannah, Norfolk and Port Elizabeth.
• Worked very close with stevedores, port personnel, US Customs, FDA, and USDA to ensure all containers load
the particular vessel they are booked for.
• Track/trace daily cargo location of accounts and report to interested parties.
• Follow up on all functions of cargo movements with the proper agent, rail, port/terminal or government agency
to ensure cargo is moving to proper destination.

2. Training/Skills
• Train the Trainer Certified
• AMR Super user TRUST (Booking & CAPMAN modules)
• HAZ-MAT certified
• Microsoft Office 2010
• Terminal systems for New York, Norfolk, Savannah, Jacksonville, Miami, Los Angeles, Oakland and Seattle
(Navis Express/Navis N4/Webtams/Tideworks)
• US Customs - AMS
Education
Bachelor of Science, Business Management
Brewton Parker College Savannah, Georgia