Brock Wilson has over 10 years of experience in the insurance industry as an estimator, claims service analyst, supervisor, and auto damage adjuster. He is I-Car Platinum certified, licensed in Texas, and has consistently delivered exceptional customer service. He has experience using CCC One and Audatex estimating software and managing teams of up to eight members. Currently, he is looking for a new opportunity in the Dallas, Texas area where he can continue providing a high level of customer service and use his skills in claims processing, damage appraisal, and team management.

1. Brock A. Wilson 12932 Pearson Dr. · Frisco, TX. 75035
Brock.Wilson@ymail.com (316) 519-7058
HIGHLIGHTS:
o Consistently delivers exceptional customerservice.
o Experienced using CCC One and Audatex estimating software.
o I-Car PlatinumCertified Appraiser.
o Licensed Texas Adjuster.
o Strong attention to detail, time management, and decision making skills.
EXPERIENCE:
Park Place Bodywerks Dallas, TX.
Estimator 06/16-10/16
o Educate and assist clients with the repair process.
o Complete thorough client pay estimates.
o Manage and coordinate the work process flow for a team of eight members.
o Complete thorough quality assurance checks on vehicles prior to delivery back to the client.
Allstate Insurance Plano, TX.
Claims Service Analyst 08/14-06/16
o Negotiate equitable claim settlements with customers and body shops.
o Prepare and document accurate vehicle damage appraisals according to state regulations and company guidelines.
o Collaborate with cross functional teams to solve complex issues.
o Achieve targeted performance goals to exceed operational standards.
Geico Insurance Dallas, TX.
Supervisor in Training 06/13-08-14
o Supervised 8 adjusters in assigned territory.
o Held weekly face to face and over the phone touch bases with team.
o Ensured accountability with team by monitoring weekly progress.
o Assisted with developing innovative ideas to improve performance, consistency and customer service for our
Territory.
o Participated in periodic manager meetings to evaluate adjusters’ strengths and opportunity areas.
o Created and analyzed Excel reports to track results, and evaluate root causes to improve performance.
Geico Insurance Wichita, KS.
Auto Damage Adjuster II 01/10-06/13
o Inspected and determined claim related damage on automobiles, motorcycles, and RV’s.
o Ranked in the top 10% of adjusters within the region for customer service.
o Examined damage to vehicles and negotiate repair cost estimate that is precise, fair, and representative of the
company.
o Provided the highest level of customer service by being compassionate, understanding, and empathetic of the
customers concerns.
o Managed the customer service claims experience through severaltypes of direct repair facilities.
EDUCATION:
Emporia State University Emporia, KS.
Bachelor of Science in Business 05/04 - 12/08
Major: Business Administration