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ANNE M. GARSIA, MBA
2132 Milburn Ave  Baldwin, NY 11510  516-524-8640  agegal@optonline.net
PROFESSIONAL EXPERIENCE
KIMCO REALTY, New Hyde Park, NY
Temporary Position: Tenant Account Analyst, 4/2016-7/2016
 Support internal requests for detailed lease interpretation and any supporting calculations Manage
tenant vacates. Prepare / provide due diligence documentation as required.
Process and notify tenants of changes in their rent, CAM, realestate tax and other charges. Run
quarterly statements,Tenant account maintenance, collections and tenant accounts receivable
pursuit using Yardi Software. Handle all tenant discussions and communications.
 Resolve all disputed charges,including CAM, realestate tax, base rent and other charges. Identify
tenants for legal collections and process write-offs.
 Prepare tenant demand and default notices
 Set up and monitor payment plans
 A/R management reporting
NEW YORK STATE DEPARTMENT OF FINANCIAL SERVICES, New York, NY
Consumer Assistance and Financial Frauds Unit Supervisor, 9/14-12/15
 Oversee and mentor staff of Consumer Service Representatives in the management of complaints
submitted to the New York State Department of Financial Services.
 Ensure Financial Services Institutions’ compliance with NYS Regulatory Statutes
 Mediate between consumers and financial services entities to ensure fair resolution of NYS
consumer complaints.
 Create monthly trending reports using Excel Pivot Tables and V-Look-ups to present and
interpret statistical information for use by Governor’s staff in order to accurately assess consumer
issues within the Financial Services Industry in New York State.
 Lead various project tasks, including gathering data/requirements, analyzing data, documenting
processes,designing solutions, and creating executive presentations and analyzing industry
trends.
 Prepare official correspondence to Complainants and Respondents in the processing of NYS
consumer complaints against Financial Institutions and Financial Services Providers.
 Collaborate in the formulation of new policies and procedures for Unit staff .in order to develop
new methods for improving services and creating efficiency
BANK DIRECT CAPITAL FINANCE, Garden City, NY
Portfolio Management Cancellations/ Collections Supervisor, 5/07-9/14
 Administer New Jersey and New England Retail Insurance territories using FinancePro software.
 Determine and initiate financing recovery activities ranging from initial notification and
correspondence to assignment for collection, as well as initiating turnaround activities to
recover/reinstate policies demonstrating outstanding performance under pressure.
 Communicating with debtors and clients by telephone and in writing to collect debts, calculating
debts which may include various interest amounts, service and/or penalty charges, adjusting
accounts where necessary including write-offs, and negotiating debt payment schedules.
 Assist with the implementing of business processes or technology changes for financial services
clients.
 Collaborate with department heads in studies and projects, to maximize the use of manpower,
supplies and equipment.
 Conduct financial analysis, resolve reimbursement issues, and monitor budgets and operational
analysis.
F. J. REMEY CO., Mineola, NY
System Coordinator, Accounts Payable/Receivable, 10/05 to 5/07
 Responsible for coordinating monthly special mailings, phone orders of print jobs, and
proofreading all printed material for mailings, maintained mailing lists for New York, New Jersey
and Pennsylvania territories
 Accounts Payable/Receivable matching, batching and coding, vendor contact, handling inquiries
and discrepancies, reporting and assisting with month-end close.
 Maintained customer accounts, including invoicing and reorders
 Conduct financial analysis, resolve reimbursement issues, and monitor budgets and operational
analysis.
JTB PROPERTIES, LLC. Garden City, NY
Property Manager 4/03-7/12
 Responsible for reading and analyzing tenant leases and related documents.
 Compared monthly billings to planned (budgeted) billings for base rent, CAM and RealEstate
Tax and explained deviations from the planned activity. Prepare tenant billings for Base Rent,
Real Estate Taxes,Common Area Maintenance (CAM) and Percentage Rent,handle CAM and
Real Estate Tax disputes.
 Responsible for the maintenance and repair of property, violations specialist.
 Marketed properties to perspective tenants.
 Mediated communication between tenants and landlord.
EDUCATION
MOLLOY COLLEGE, Rockville Centre, NY
MBA-Management – May 2011 GPA- 4.0
Graduate Assistant January 2008-May 2011- Research Assistant to Senior Grants Officer
 Research funding opportunities that may meet the needs of the College.
 Organize and prepare necessary forms and accounting records in order to complete state,federal and
private foundation grant applications.
 Assist in writing and editing narratives for competitive grant applications.
ST. JOHN’S UNIVERSITY, Jamaica, NY
B.A. English
Fluent in Spanish
Notary Public

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Resumenyc.doc

  • 1. ANNE M. GARSIA, MBA 2132 Milburn Ave  Baldwin, NY 11510  516-524-8640  agegal@optonline.net PROFESSIONAL EXPERIENCE KIMCO REALTY, New Hyde Park, NY Temporary Position: Tenant Account Analyst, 4/2016-7/2016  Support internal requests for detailed lease interpretation and any supporting calculations Manage tenant vacates. Prepare / provide due diligence documentation as required. Process and notify tenants of changes in their rent, CAM, realestate tax and other charges. Run quarterly statements,Tenant account maintenance, collections and tenant accounts receivable pursuit using Yardi Software. Handle all tenant discussions and communications.  Resolve all disputed charges,including CAM, realestate tax, base rent and other charges. Identify tenants for legal collections and process write-offs.  Prepare tenant demand and default notices  Set up and monitor payment plans  A/R management reporting NEW YORK STATE DEPARTMENT OF FINANCIAL SERVICES, New York, NY Consumer Assistance and Financial Frauds Unit Supervisor, 9/14-12/15  Oversee and mentor staff of Consumer Service Representatives in the management of complaints submitted to the New York State Department of Financial Services.  Ensure Financial Services Institutions’ compliance with NYS Regulatory Statutes  Mediate between consumers and financial services entities to ensure fair resolution of NYS consumer complaints.  Create monthly trending reports using Excel Pivot Tables and V-Look-ups to present and interpret statistical information for use by Governor’s staff in order to accurately assess consumer issues within the Financial Services Industry in New York State.  Lead various project tasks, including gathering data/requirements, analyzing data, documenting processes,designing solutions, and creating executive presentations and analyzing industry trends.  Prepare official correspondence to Complainants and Respondents in the processing of NYS consumer complaints against Financial Institutions and Financial Services Providers.  Collaborate in the formulation of new policies and procedures for Unit staff .in order to develop new methods for improving services and creating efficiency BANK DIRECT CAPITAL FINANCE, Garden City, NY Portfolio Management Cancellations/ Collections Supervisor, 5/07-9/14  Administer New Jersey and New England Retail Insurance territories using FinancePro software.  Determine and initiate financing recovery activities ranging from initial notification and correspondence to assignment for collection, as well as initiating turnaround activities to recover/reinstate policies demonstrating outstanding performance under pressure.
  • 2.  Communicating with debtors and clients by telephone and in writing to collect debts, calculating debts which may include various interest amounts, service and/or penalty charges, adjusting accounts where necessary including write-offs, and negotiating debt payment schedules.  Assist with the implementing of business processes or technology changes for financial services clients.  Collaborate with department heads in studies and projects, to maximize the use of manpower, supplies and equipment.  Conduct financial analysis, resolve reimbursement issues, and monitor budgets and operational analysis. F. J. REMEY CO., Mineola, NY System Coordinator, Accounts Payable/Receivable, 10/05 to 5/07  Responsible for coordinating monthly special mailings, phone orders of print jobs, and proofreading all printed material for mailings, maintained mailing lists for New York, New Jersey and Pennsylvania territories  Accounts Payable/Receivable matching, batching and coding, vendor contact, handling inquiries and discrepancies, reporting and assisting with month-end close.  Maintained customer accounts, including invoicing and reorders  Conduct financial analysis, resolve reimbursement issues, and monitor budgets and operational analysis. JTB PROPERTIES, LLC. Garden City, NY Property Manager 4/03-7/12  Responsible for reading and analyzing tenant leases and related documents.  Compared monthly billings to planned (budgeted) billings for base rent, CAM and RealEstate Tax and explained deviations from the planned activity. Prepare tenant billings for Base Rent, Real Estate Taxes,Common Area Maintenance (CAM) and Percentage Rent,handle CAM and Real Estate Tax disputes.  Responsible for the maintenance and repair of property, violations specialist.  Marketed properties to perspective tenants.  Mediated communication between tenants and landlord. EDUCATION MOLLOY COLLEGE, Rockville Centre, NY MBA-Management – May 2011 GPA- 4.0 Graduate Assistant January 2008-May 2011- Research Assistant to Senior Grants Officer  Research funding opportunities that may meet the needs of the College.  Organize and prepare necessary forms and accounting records in order to complete state,federal and private foundation grant applications.  Assist in writing and editing narratives for competitive grant applications. ST. JOHN’S UNIVERSITY, Jamaica, NY B.A. English Fluent in Spanish Notary Public