Jose Carballo is a bilingual manager with over 13 years of experience in business development and customer relations in Latin America. He currently works as an International Customer Service Manager for Precision Inc. in Pella, Iowa, where he manages international customer accounts and resolves any issues. Previously he held roles managing supply chains and sales teams in Central America. He has a bachelor's degree in business management and political science.

1. 1009 Monroe St
Pella, Iowa 50219
Phone: 641-204-0101
Email: jcarballo.usa@gmail.com
Jose M. Carballo
Results-driven and highly motivated bilingual manager with more than 13-years of experience in
negotiating and developing professional business relationships with strategic global distributors, suppliers
and customers in the mining industry for Latin America.
PROFESSIONAL EXPERIENCE
International Customer Service Manager, Precision Inc., Pella, Iowa, March 2011 - Present
• Develop and manage the international customer service functions of PPI
• Supervise International department employees
• Maintain relations between PPI and international customers in the mining industry
• Process quotes, orders, deliveries and change orders
• Resolve all customers issues for international sales
• Translate technical print specifications and commercial terms from Spanish to English
• Coordinate shipping logistics for USA and Chile made goods
Supply Base Specialist – Latin America, ESP International, Cedar Rapids, Iowa, October 2008 –
March 2011
• Achieved 80% order entry while reducing inventory levels by 35%
• Led project for inventory part classification and replenishment methods for o-rings
• Provided cost savings opportunities for excess of $75,000
• Controlled the highest purchasing line activity to ensure a 98% on time delivery to customers
including John Deere, AGCO, Rockwell Collins and CNH
• Successfully negotiated with suppliers to recover $10,000 in past unprocessed credit notes
• Manage supply base by scoring vendor performance quarterly and providing in-depth spend and
trend summaries
Co-Founder, Forever Clay, LL, Lancaster, California, 2005 - 2008
• Co-Founded and Registered Forever Clay LLC in the U.S.
• Developed and executed strategic sales and marketing plans for roof clay tiles made in Honduras
• Worked with manufacturers and independent laboratories to certify tiles in accordance with
California’s construction’s codes
• Negotiated tile vendors distribution agreements in California
• Provided guidelines and information to design Forever Clay’s internet domain at
www.foreverclaytile.com
Area Sales Manager, Electrolux Home Product International, Miami, Florida, 2001-2005
• Managed and supervised 3 in country customer service managers and 300 promoters in Central
America
• Successfully negotiated with retail and wholesale distributors to identify market opportunities
consistent with company’s strategic market developments in Central America
• Ensured manufacturers and distributors complied with importing / exporting regulations
• Structured and communicated regional credit policies collecting 99% in account receivables
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2. • Conducted appliance needs analysis to position Electrolux’s brands in 70% of key distributors and
exceeded the $10MM sales quota with a 30% gross margin
• Proposed solutions on market trends (CAFTA, Factory locations) to profit from import duty
incentives and lowered retail costs by 15%
• Presented quarterly results to upper management with new market opportunities assessment
• Trained 300 retail promoters and 3000 sales staff on product features and benefits
• Opened and developed fourteen distributors increasing sales by 350% in five years and achieving
market share of 35%
• Coordinated global importing logistics and reduced indirect spending by assigning and
reclassifying harmonized tariff schedules on import product to minimize customs duties
Sales & Marketing Manager, Maytag International, Miami, Florida, 1994-2001
• Developed mutually beneficial business relationships between Maytag and fifteen accounts
• Translated product literature from English to Spanish to communicate features and benefits to over
2000 sales people
• Exceeded yearly sales quota by 300% at 35% gross margin by executing marketing programs aimed
at selling high-end and low-end appliances
• Increased market share by 40% through strategic marketing and sales plans to open and develop
eight new distributors
AREAS OF EXPERTISE
• Advanced Microsoft Office
• Cross-Functional Team
Skills
• Public Presentation Skills
• Bilingual Spanish and English
• ISO 2008 Internal Auditor
• 5S and Continuous Improvement
• Team player and Problem Solving Skills
• Print Reading
EDUCATION AND ACCOMPLISHMENTS
• Business Management and Political Science (BA), Luther College, Decorah, Iowa, May 1994
• Associate Degree Food Technology (AAS), Kirkwood Community College, Cedar Rapids,
Iowa, May 1990
• Awarded a two year scholarship to study at Kirkwood Community College, United
States Agency for the International Development (USAID), San Salvador, August 1989
COMMUNITY PARTICIPATION AND HOBBIES
• Facilitated community meetings with city mayor opening a two mile road in a rural village of El
Salvador for farmers to transport crops and cattle to market
• Distributor of internet filtering programs (Net Nanny) in El Salvador to block adult content
• Tennis player at college level and tennis instructor certified by Van Der Meer Tennis University
• Help elder neighbors with snow removal during the winter and with yard work in the summer
• Pella Christian JV Tennis Coach
• Volunteer Spanish Teaching in Pella
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