1. LAURA JANE SHEPPARD
146 Bartley Dr.
Newark DE 19702
(302) 367-4012
OBJECTIVE A responsible role utilizing expertise in customer service, planning,
record keeping, supply/demand, scheduling/logistics and
accounting.
BACKGROUND Over 10 years experience in customer service field in custom made
furniture industry. Over 20 years experience in accounting and
inventory management in chemical industry. Excellent planning, problem
solving and communication skills.
ACCOMPLISHMENTS
Liaison between stores and furniture manufacturers for 25-45 stores, assisting furniture
manufacturers with customer concerns communicated to store regarding quality issues, order
changes, fabric requests, and manufacturing status.
Work through quality issues in a timely manner to satisfy customer while keeping store’s cost in
mind and helping store manager make informed decisions regarding cost of repair and vendor’s
responsibility in these costs.
Assist furniture manufacturers with order questions, fabric-cutting errors, and follow up with stores
to obtain needed information to enable the manufacturer to proceed with production.
Liaison between stores and delivery agents, fielding inquiries from stores regarding customer
delivery status, process change of delivery address requests.
Assist stores on delivery damage claims by determining the best solution to remedy the situation
for the customer and guiding the store on the most cost efficient means (repair or replacement),
using the delivery agent contract payment agreement to help make these decisions.
Complete and submit delivery damage claims and follow up on pending payments.
Use Helpstar/ServicePro database for all furniture issues, keep issues updated with phone calls,
faxed, emails with all partied involved, set and monitor alarms to keep issues updated.
Recognized for identifying the need for a combined system to manage inventories and rail
distribution, achieved through creation of Inventory Management System.
Executed a team based process to maintain manageable inventories during many production
disruptions by expediting rail shipments and minimizing truck shipments.
Operated a successful supply/demand plan to maintain standard inventory at nylon producing
plants and packaging locations including planning plant shutdowns and managing limited supply
distribution.
Served on a logistics/Nylon supply chain team to upgrade current rail ship point/destination
combinations, reducing the rail freight dollars by $250M the first year it was implemented
PROFESSIONAL EXPERIENCE
Everfast, Inc/Calico, Kennett Square PA Nov. 1999 – June 2015

2. CSR – FAST (Furniture Assistance Support Team) June 2000 – June 2015
Christiana Care, Wilmington DE September 1999
Tru-Green/Chemlawn, Wilmington DE April – June 1999
DUPONT COMPANY, Wilmington DE 1972-1998
Production/Distribution Coordinator – Nylon Supply Chain 1980-1998
Senior Clerk – Accounting and Business Analysis 1977-1980
Clerk - Accounting and Business Analysis 1972-1977
EDUCATION
Accounting and Economics Courses, University of DE
COMPUTER PROGRAMS
Helpstar/ServicePro
Microsoft Excel
Microsoft Word