7. Elements of the Teaching Quality Assurance process:
Preparation; who; what; how; when
Documentation
The visit
Procedures during the visit
Post visit – report / agreement / action plans / review
(Training and development of “inspectors”)
8. Teaching Quality Standards Report:
People
Communications and Customer Service
Teaching and Learning
Environment
9. Teaching Quality Standards Report:
People: management; middle management; teaching staff; induction;
training; performance management; recruitment; representation; EO&D
(inclusion)
Communications and Customer Service: marketing promotion; client care
and contract management; customer care; frontline services; placement and
registration; information provision; internal communications
Teaching and Learning: course design; managing student progress; effective
teaching; materials and resources; class size
Environment: premises design/suitability; green practices; health and safety;
student welfare; classrooms; access to refreshments;
10. Total
Standards
Not Mets Mets POE N/A % Met
135 13 110 1 11 89
% Met by
section
People Comms &
Customer
Service
Teaching &
Learning
Environment
86 82 90 77
Risk Rating Overall risk
rating
People Comms Teaching &
Learning
Environment
2 3 1/2 3/4 3
11. No Rating Definition
1 None No impact
2 Acceptable Follow to be managed through routine procedures e.g. ERMF
3 Moderate Reasonable level of risk. Ensure issues and responsibility for follow up are raised in ERMF,
actioned within three months and assurance reported
4 Significant Significant level of exposure. Ensure issues and responsibility for follow up are raised in
ERMF Risk should be reduced within two months and an internal TQS carried out.. External
follow up visit in 12 months to check that areas of non-compliance have been addressed.
This visit would normally be undertaken by the Regional Lead for English.
5 High Unacceptable risk. Risk must be reported in ERMF, reported to Regional Lead (English) and
Regional Director and reduced immediately. Areas of high risk must be addressed within
one month and remaining areas of non-compliance within three months. External follow
up visit in six months to check that areas of non-compliance have been addressed. This
visit would normally be undertaken by the Regional Lead for English.
12.
13. 1 “Well, he should have introduced himself!”
2 “I don’t see what she can see in 15 minutes!”
3 “I can never work out the actual final score!”
4 “Why didn’t they ask me, I know all about it!”
5 “How does this fit with my performance evaluation?”
6 “There’s no point saying this because nothing can be done about it!”
7 “How am I going to do my real job?”
8 “The review went fine but I don’t know where to start!”
9 “None of our off-site courses were observed!”
10 “I’ll have to redo all the contracts now…”
