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THE ETHICAL CONSUMER & 

7 WAYS TO MARKET TO THEM
73% OF GLOBAL MILLENNIALS WILLING
TO PAY MORE TO BUY FROM THOSE
MAKING A POSITIVE SOCIAL OR
ENVIRONMENTALIMPACT (VS 50%, 2014)
“Consumers in developing markets are often closer to and more aware of the needs
in their surrounding communities as they are reminded daily of the challenges
around them, which leads to a desire to give back and help others.”
Rates were lower in North
America and Europe than
in the Middle East, Africa,
Asia, and Latin America.
Nielsen Global Survey on Corporate Social Responsibility
Millennials 3x more
favourable to Sustainable
brands than 35-49 year olds
GLOBAL GENERATION GAP
3x 12x
Nielsen Global Survey on Corporate Social Responsibility
Millennials 12x more
favourable to Sustainable
brands than 50-65 year olds
0 20 40 60 80 100
CHINA
CANADA
INDIA
BRAZIL
AUSTRALIA
UK
USA
TURKEY
S KOREA
NIGERIA
MEN & WOMEN SHOULD BE TREATED EQUALLY
0 20 40 60 80 100
BRAZIL
INDIA
TURKEY
INDONESIA
CHINA
NIGERIA
USA
AUSTRALIA
UK
S KOREA
IT'S IMPORTANT TO MAKE A WIDER CONTRIBUTION TO SOCIETY
0
10
20
30
40
50
60
USA EUROPE APAC MENA
% WILLING TO PAY A PREMIUM FOR EACH HEALTH ATTRIBUTE
ALL NATURAL GLUTEN FREE MADE FROM FRUITS VEGETABLES SUSTAINABLY SOURCED ORGANIC
“Consumers seek comfort from modernised
updates of age old formulations, flavours
and formats.” (Nielsen, 2016 Food Trends)
MARKETS
MAKING
REMEDIES
BUTTER
ARTISANAL BICYCLES
TEA
LOCAL
(Across 16 markets) in natural/organic
skin care by country India, Indonesia and
China scored the highest.
With China and India having a history of
skin care remedies including medicinal and
natural plant extracts or herbal
ingredients, this is not surprising.
Local brands including Inoherb and
Herborist have benefited from such a
consumption trend. Herborist was in the
global top 10 fastest-growing brands in
2014, with 17% growth.
Euromonitor International’s Online Survey on Personal Appearances
ETHICAL MARKETING
1. TRANSPARENCY & TRUTH
“Sainsbury's Holme Farm' is actually a packing
plant on an industrial estate.”
DAILY MIRROR
Shoppers mightbe expecting this, and nota flatroofed industrialplant
2. POLITICAL SOLIDARITY
'We used to joke and say, God please destroy the school ... and he did.'
3. ETHICAL CONSUMPTION
PEAK STUFF
ACCORDING TO STEVE HOWARD HEAD OF
SUSTAINABILITY AT IKEA WE MAY HAVE REACHED
4. CORPORATE
RESPONSIBILITY
BRANDS SEEN AS CAUSING MANY
PROBLEMS IN MODERN SOCIETY
CURINGJUST IMAGINE....
By 2020 we will help more than a billion people take action to
improve their health and well-being. By 2030 our goal is to
halve the environmental footprint of the making and use of our
products as we grow our business. By 2020 we will enhance the
livelihoods of millions of people as we grow our business.
5. COPING WITH STRESS
INFORMATION
TECHNOLOGYSide Effects may include: Anxiety, Weight Gain, Sleeplessness,
Addiction, Headaches, Tension and Inability to Concentrate.
TEXT
THE FRENCH GOVERNMENT IS REGULATING AGAINST OUT OF HOURS EMAIL
39% OF US EMPLOYERS OFFER SLEEP CLASSES
6. BEHAVIOUR CHANGE
IT’S NOT ABOUT
MAKING NORMAL
THINGS SEEM GREEN
IT’S ABOUT 

MAKING GREEN

THINGS SEEM NORMAL
7. PRODUCT SERVICE
SYSTEMS
CONCLUDING THOUGHTS
NOW THE QUESTION IS
CAN WE AFFORD
TO BE NICE?
CAN WE AFFORD
NOT TO BE NICE?
THE QUESTION USED TO BE
IN THE UK,
MCDONALDS HAS
EMBRACED HEALTHIER
EATING WITH SALADS
AND FRUIT BAGS,
SUSTAINABLE
SOURCING, ORGANIC,
FREE RANGE, LOCAL,
RECYCLING... CREATED
FRESH MODERN CAFE
DESIGN & EARNED
'BEST PLACE TO
WORK' AWARDS
CONSECUTIVE
QUARTERS OF
UK GROWTH
40
IN THE USA, MCDONALDS DID NONE OF THIS AND IS IN STEEP DECLINE
LOSING 1/8 OF ITS VISITS BY YOUNG MILLENNIALS IN LAST 3 YEARS
Technomic Data, 2014
WHY BE MEAN
WHEN YOU CAN
BE MEANINGFUL?
THE WELLBEEING REVOLUTION
AND HUMAN−FRIENDLY BUSINESS
BY JOHN GRANT

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Jon cope students talk 2

  • 1. THE ETHICAL CONSUMER & 
 7 WAYS TO MARKET TO THEM
  • 2. 73% OF GLOBAL MILLENNIALS WILLING TO PAY MORE TO BUY FROM THOSE MAKING A POSITIVE SOCIAL OR ENVIRONMENTALIMPACT (VS 50%, 2014) “Consumers in developing markets are often closer to and more aware of the needs in their surrounding communities as they are reminded daily of the challenges around them, which leads to a desire to give back and help others.” Rates were lower in North America and Europe than in the Middle East, Africa, Asia, and Latin America. Nielsen Global Survey on Corporate Social Responsibility
  • 3. Millennials 3x more favourable to Sustainable brands than 35-49 year olds GLOBAL GENERATION GAP 3x 12x Nielsen Global Survey on Corporate Social Responsibility Millennials 12x more favourable to Sustainable brands than 50-65 year olds
  • 4. 0 20 40 60 80 100 CHINA CANADA INDIA BRAZIL AUSTRALIA UK USA TURKEY S KOREA NIGERIA MEN & WOMEN SHOULD BE TREATED EQUALLY 0 20 40 60 80 100 BRAZIL INDIA TURKEY INDONESIA CHINA NIGERIA USA AUSTRALIA UK S KOREA IT'S IMPORTANT TO MAKE A WIDER CONTRIBUTION TO SOCIETY
  • 5. 0 10 20 30 40 50 60 USA EUROPE APAC MENA % WILLING TO PAY A PREMIUM FOR EACH HEALTH ATTRIBUTE ALL NATURAL GLUTEN FREE MADE FROM FRUITS VEGETABLES SUSTAINABLY SOURCED ORGANIC
  • 6. “Consumers seek comfort from modernised updates of age old formulations, flavours and formats.” (Nielsen, 2016 Food Trends) MARKETS MAKING REMEDIES BUTTER ARTISANAL BICYCLES TEA LOCAL
  • 7. (Across 16 markets) in natural/organic skin care by country India, Indonesia and China scored the highest. With China and India having a history of skin care remedies including medicinal and natural plant extracts or herbal ingredients, this is not surprising. Local brands including Inoherb and Herborist have benefited from such a consumption trend. Herborist was in the global top 10 fastest-growing brands in 2014, with 17% growth. Euromonitor International’s Online Survey on Personal Appearances
  • 9. “Sainsbury's Holme Farm' is actually a packing plant on an industrial estate.” DAILY MIRROR Shoppers mightbe expecting this, and nota flatroofed industrialplant
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  • 14. 'We used to joke and say, God please destroy the school ... and he did.'
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  • 20. PEAK STUFF ACCORDING TO STEVE HOWARD HEAD OF SUSTAINABILITY AT IKEA WE MAY HAVE REACHED
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  • 25. BRANDS SEEN AS CAUSING MANY PROBLEMS IN MODERN SOCIETY CURINGJUST IMAGINE....
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  • 28. By 2020 we will help more than a billion people take action to improve their health and well-being. By 2030 our goal is to halve the environmental footprint of the making and use of our products as we grow our business. By 2020 we will enhance the livelihoods of millions of people as we grow our business.
  • 29. 5. COPING WITH STRESS
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  • 32. INFORMATION TECHNOLOGYSide Effects may include: Anxiety, Weight Gain, Sleeplessness, Addiction, Headaches, Tension and Inability to Concentrate.
  • 33. TEXT THE FRENCH GOVERNMENT IS REGULATING AGAINST OUT OF HOURS EMAIL 39% OF US EMPLOYERS OFFER SLEEP CLASSES
  • 35. IT’S NOT ABOUT MAKING NORMAL THINGS SEEM GREEN IT’S ABOUT 
 MAKING GREEN
 THINGS SEEM NORMAL
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  • 46. NOW THE QUESTION IS CAN WE AFFORD TO BE NICE? CAN WE AFFORD NOT TO BE NICE? THE QUESTION USED TO BE
  • 47. IN THE UK, MCDONALDS HAS EMBRACED HEALTHIER EATING WITH SALADS AND FRUIT BAGS, SUSTAINABLE SOURCING, ORGANIC, FREE RANGE, LOCAL, RECYCLING... CREATED FRESH MODERN CAFE DESIGN & EARNED 'BEST PLACE TO WORK' AWARDS CONSECUTIVE QUARTERS OF UK GROWTH 40 IN THE USA, MCDONALDS DID NONE OF THIS AND IS IN STEEP DECLINE LOSING 1/8 OF ITS VISITS BY YOUNG MILLENNIALS IN LAST 3 YEARS Technomic Data, 2014
  • 48. WHY BE MEAN WHEN YOU CAN BE MEANINGFUL?
  • 49. THE WELLBEEING REVOLUTION AND HUMAN−FRIENDLY BUSINESS BY JOHN GRANT