Derian Adams provides a resume summarizing his education and work experience. He received certificates in customer service and business management from Southern Crescent Technical College and holds a high school diploma. His work history includes positions as an emergency dispatcher, personal assistant, retail sales associate, correctional officer, customer service representative, and referee/coach. He lists technical, customer service, and organizational skills and provides references.

1. Derian J. Adams
296 Barnes Road
Jackson, Georgia 30233
Cell: (678)699-2678
DerianJAdams@outlook.com
 Education
Southern Crescent Technical College, Griffin, Georgia
Duel Enrollment
Customer Service certificate, Business Management Diploma
January 2013 – present
Gordon College, Barnesville, Georgia
September 2008-December 2009
Jackson High School, Jackson, Georgia
High School Diploma – May 2008
 Work History
• 911 Emergency Communications Dispatcher
Butt's County Communications
635 W 3rd
St, Jackson, GA; July 2013-April 2014
Receive, prioritize, and handle multiple, simultaneous emergency and administrative phone calls for
assistance, such as but not limited to, car accidents, towed cars, barking dogs, domestic abuse, etc. Identify,
through appropriate and timely questioning of the caller, the nature of the problem. Summarize the critical
information. Monitor multiple computer screens, while efficiently gathering, prioritizing, and documenting
caller information. Provide callers with the appropriate advice or referral, or initiate police, fire, and/or
emergency medical (EMS) services to the caller. Operate Computer Aided Dispatch, two-way radio, and other
communications equipment systems. Access and operate GCIC (Georgia Crime Information Center)/NCIC for
records including, but not limited to, persons, vehicles, drivers, guns, articles and Computerized Criminal
Histories. Process complaints and make appropriate referrals on a broad variety of public safety matters, that
often require referring to or memorizing detailed reference materials and standard operating procedures,
including databases, maps, telephone listings, and other resources. Receive non-emergency calls from the
public, the interdepartmental calls from police, fire and ambulance services, and calls from other public safety
agencies.
• Personal/Administrative Assistant
Vision Intersoft Inc.
1400 Royce Rd, Locust Grove, Georgia 30248
August 2011- July 2013
Preform excellent customer service daily between, phone calls, email, face to face, and employee interactions.
Assist with personal and busy duties. Processes paperwork, orders, inventory, and daily logs. Organize
inventory, store merchandise, paperwork, and offices. Answer customer questions, and request. Preform
computer work, filing, customer service, paperwork, and any office duties required on a daily basis.
• Sales Associate
Rack Room Shoes, 1000 Tanger Dr, Locust Grove, Georgia 30248
March 2008- February 2010; January 2011 – August 2011

2. Courteously greeted and assisted customers with questions and merchandise. Handled customer inquiries by
telephone; operated cash register, scanners and computer to itemize and total customer purchases; collected
payments, accurately conducted cash transactions and balanced cash drawer at end of shift. Assisted with
inventory control and stocking of merchandise; created store displays and performed opening and closing
procedures.
• Correctional Officer
State of Georgia Department of Corrections, Metro State Prison, 1001 Constitution Blvd, Atlanta, Georgia
February 2010 – December 2011
Maintained the security and accountability of inmates to prevent disturbances, assaults and escapes.
Monitored activities and work assignments of inmates; maintained order and enforced rules and regulations.
Conducted searches for contraband, settled disputes between inmates and enforced discipline.
• Customer Service Representative
1st
Franklin Financial, 2234 3rd
Street, Jackson, Georgia 30233
August 2007 – June 2008
Provided excellent customer service for both walk-in and telephone customers. Answered customer telephone
calls, coordinated customer payment arrangements and methods, prepared loan application packets and
documentation. Responsible for administrative office duties including filing and correspondence.
• Sales Associate
Tommy Hilfiger, 1000 Tanger Dr, Locust Grove, Georgia 30248
February 2007- March 2008
Courteously greeted and assisted customers with questions and merchandise. Handled customer inquiries by
telephone; operated cash register, scanners and computer to itemize and total customer purchases; collected
payments, accurately conducted cash transactions and balanced cash drawer at end of shift. Assisted with
inventory control and stocking of merchandise; created store displays and performed opening and closing
procedures.
 Skills
Proficient with Microsoft Office including Word, Excel, PowerPoint and Outlook, Excellent Customer service
skills, Organization.
 Licenses and Certifications
State of Georgia Emergency Communications Dispatcher
State of Georgia Correctional Officer, Certificate #052846674
American Red Cross First Aid, CPR/AED and State of Georgia Fire Safety Certification
 Volunteer Experience
Youth Soccer Referee, Butts County Recreation Dept., Jackson Georgia
Youth Soccer Coach, Butts County Recreation Dept. Jackson, Georgia
Bible School Teacher, Towliga Baptist Church, Jackson, Georgia
 Interests/Activities
Photography, soccer, softball, camping, water sports, hiking, and dance

3.  References
Cindy Schroeder, Southern Company, Monticello, GA (706)-476-2876, (404)-395-1598
Robyn Simpson, Butts Co Communications, Jackson, GA (678)-938-8147
Sargent Larry Gossett, Butts Co Sheriffs Office, Jackson, GA (770)-296-3951
Heather & Bo Manry, Manry Inc., Locust Grove, GA, (770)-954-3499, (404)-475-8787
Lee Jackson, Rack Room Shoes, Locust Grove, GA (770)-712-8451
Warden Cathy Seabolt, Georgia Department of corrections, Atlanta GA, (706)-476-4397
Stephanie Wilkerson, Rack Room Shoes, Locust Grove, GA, (678)-472-7186