This document is a summary of changes made to a LinkedIn profile. The headline and summary were rewritten to highlight the client's skills and experience in customer relations, information requests, and ensuring customer satisfaction. Additional details were added to the experience section and relevant skills and interests were included. The client is asked to provide feedback on the changes and advised to get recommendations, engage with groups, and use their profile actively.

1. Dear John,
Many thanks for placing your LinkedIn Profile Professional Re-Write order with us.
What we've done for you:
Your Headline
Accomplished Customer Relations Officer │ Freedom of Information │ Customer Requests │
Information │ EIR
Why? It's important to have a headline that helps you stand out on LinkedIn and also shows off your skills
and what you are most interested in.
Are you happy with your new headline?
(There is a 120 character limit on headlines.)
Your Summary
The summary on LinkedIn has to be written in the first person and show off your personality. In this way, it's
very different from your resume.
- Do you think we've captured you well?
- Is there anything you'd like us to change or add? (There is a 2,000 character limit on the summary.)
I am a well-organised and driven Customer Relations Officer with over 26 years’ experience and particular
expertise in logging and responding to information requests and effectively resolving complaints within
dynamic fast-paced environments.
Having successfully led and mentored high performance teams, I possess the patience and ability
to encourage team collaboration and to improve operations thus resulting in augmented customer
satisfaction.
I am enthusiastic and adaptable, committed to working collaboratively with my team members in the delivery
of augmented customer service and in the efficient coordination of customer requests via the efficient and
accurate utilisation of the CRM system.
In my current role as Customer Relations Officer at the London Borough of Hounslow, the knowledge that I
have acquired has vastly improved my effective organisational and communication skills and as a result, I
have become extremely well-equipped to ensure maximum quality when logging and responding to all
freedom of information requests, Environmental Information Regulation and data protection requests across
the council whilst also ensuring adherence to the FOI Act and EIR legislation.
As an individual that consistently delivers business results, I am always up for a challenge and I never give
up. Outside of the working environment, I am extremely passionate about the gym and sports, and I also
enjoy to cook.
So whether you’re a former colleague, manager or you share my passion for health and fitness,
please feel free to contact me if you would like to connect.
Skills and Expertise
We've listed your skills and expertise to add to your profile. (There is a limit of 50 skills that can be listed.)
This helps recruiters search for you by these keywords.
Administrative Support
Communication
Complaint Management
Cost Control
Cross-Team Collaboration
Customer Relationship Management (CRM)
Customer Satisfaction
Customer Service

2. Data Protection Act
Freedom of Information
Freedom of Information Act
Information Management
Office Management
Operations Management
Organizational Effectiveness
Process Improvements
Project Management
Relationship Building
Research
Team Leadership
Training
Training & Development
Experience
We've added details to your experience and matched them to your future aspirations. We've also changed
everything so that it's written in the past tense.
(There is a 2,000 character limit for each job description.)
Customer Relations Officer
London Borough of Hounslow
2015 – Present
Hounslow, London
In my current position as Customer Relations Officer, I am responsible for accurately logging and responding
to all freedom of information requests, Environmental Information Regulation and data protection requests
across the council. My other main duties include the following:
• Effectively resolving complaints at stage one whilst utilising knowledge across the whole of the council
• Corresponding with senior officers and council members to resolve residents issues
• Conducting research in order to respond to FOI requests within set government timelines
• Making decisions concerning the provision of research information and the use of potential exemptions
as set by government
• Handling and dealing with different types of information whilst remaining customer focused and adhering
to the FOI Act and EIR legislation
• Collaborating with all departments and using the CRM system to log complaints and requests
Planner/Administrator
London Borough of Hounslow
2010 – 2015
Hounslow, London
Within my former position at the London Borough of Hounslow, I worked in council housing repairs and
handled calls and emails from customers and booked repairs. I also planned and prioritised jobs and
provided information to operatives concerning the issue to ensure the correct tradesperson attended with the
correct tools.
Councillor
The London Borough of Sutton
1989 – 2014
Sutton, London
In my additional position as Councillor, I attended meetings and ensured that resident’s views were heard
and promptly resolves resident complaints. I also held an additional role as chair of a main council committee
related to Community Engagement.
Clerical Officer
South West Trains, Hinchley Wood Station
1989 – 2010
Hinchley Wood, Surrey

3. In my former position as Clerical Officer, I ensured the correct and efficient running of the station and the
health and safety of passengers. I also managed the revenue raised at the station and informed passengers
of trains cancellations and delays.
Whilst in this position, I was awarded customer service employee of the year in 2009 over 2,500 other
members of staff due to the implementation of ideas to make stations safer and passengers more informed.
Education
The education details for LinkedIn are the same as your resume.
Course Microsoft Office User Specialist - Sutton College (2015)
NVQ Level 3
Other
Business Skills and Administration - Guildford College (2011)
Health & Safety Level 2, Equalities Level 2 - Guildford College (2011)
O Levels X2 Including English & Mathematics – Greenshaw High School (1989)
Interests
We've added in your interests. Feel free to elaborate on them further if you wish. (1,000 character limit.)
Gym, Sports, T.V, Cooking, Family
Additional things to think about...
- If you haven't already, we would advise you to get at least 2 or 3 more recommendations as soon as
possible.
- Have you thought about becoming active in LinkedIn Groups? They are important for making yourself
known on LinkedIn.
- If you haven't inserted your profile photo, remember to do so. Something as professional looking as
possible.
One of the key things to remember is to be pro-active in terms of connecting with the right people and always
pick up the phone when you've made a strong connection via LinkedIn.
Thank you for choosing us, and please get back to us with any questions or queries.
Kind regards
Customer Services
The CV Centre