This profile summarizes a motivated retail sales professional with over 4 years of experience providing outstanding customer service. They have consistently surpassed sales goals and built a strong client base through attentive service and strategies like upselling. As a senior fashion consultant, key accomplishments include exceeding sales targets and averaging high-value sales between $3,000 to $50,000 through relationships with prominent individuals. Prior experience also includes operations management for a major hotel chain in Malaysia.

1. PROFILE
Motivated retail sales professional with four years of outstanding customer service experience.
Demonstrated sales leader with ability to consistently surpass goals and build client base. Positive attitude,
able to go above and beyond for customer satisfaction. Skilled in problem resolution, critical thinking,
time and asset management and team leadership. Strong administrative and visual merchandizing skills,
with keen attention to detail. Excellent verbal and written skills. Prior management experience in
hospitality sales and marketing.
RETAIL EXPERIENCE
Senior Fashion Consultant
Brioni, Dubai Mall, Dubai Jan. 2013 to Present
 Providing outstanding customer service on a daily basis. Clientele development, building customer
base through friendly, attentive service.
 Drive revenue and achieving store target by up selling and cross selling strategies, add-ons to
customers.
 Maintain customer files and follow up on sales to create brand loyalty and increase customer retention
 Handling customer complaints in a calm and professional manner.
 Daily DSR, KPI reports. Weekly Competitors report, Missed sales report for Buyers etc.
 Process customer payments and maintain sales records in accordance with company procedures and
policies.
Key Accomplishments:
 Exceeded personal daily, weekly and monthly sales goals. Ranked top seller of the month.
 Marketed and sold products and services in store to high-end individuals (including Sheikhs, Royal
Families, Company Presidents, CEOs, Prime Ministers and Celebrities) and corporate accounts,
averaging from $3,000 to $50,000 per sale
 Brioni MTM event with Brioni Italian Master Tailor Mr. Domiano
3 days “Su Misura” Made To Measure Event
ROVSHAN MAKHAMATKHANIFOV
Address: International City, Dubai
Cellular: +971 551677609
Email: ravshanunit@gmail.com

2. HOSPITALITY EXPERIENCE
Operations Executive for Russia and CIS countries Jan. 2011 – Apr.2012
Marriott International - Renaissance Kuala Lumpur Hotel
● Responsible for the entire operations of Russian and CIS Markets
● Promote growth and meet financial objectives and operational strategies to ensure the
Organization meets its goals and operates successfully.
● Ensure a direct role in customer service, sales and marketing.
● Responsible for operations of Russian and CIS countries ‘Airlines and VIPs.
EDUCATION
MBA (Major: Islamic Banking and Finance) Feb. 2009 – Aug. 2011
National University of Malaysia, UKM – Graduate School of Business
Honored with Dean’s Award
CIFP (Islamic Banking and Finance)
INCEIF (International Center for Education in Islamic Finance) Malaysia
BBA (Economics and Business) Sept. 2003 – Jun.2007
National University of Uzbekistan named after Mirzo Ulugbek, Tashkent, Uzbekistan – Graduated with
academic distinction and honors. GPA Overall: 86%.out of 100%.
ADDITIONALSKILLS
Language Skills
Russian – native
English – fluent
Turkish – good
Malay – good
Computer Skills
POS System Retail, Business Processing Model, 1C Accounting, PMS Opera,Microsoft Project,
Microsoft Word, Excel, Power Point, Outlook and Internet; proprietary database;
Personal Information
Citizenship – Uzbekistan, Tashkent
Date of birth: 11.10.1985.
Marital status: Engaged
Reference and Certificates: Available on request.