SDN API & Unified Coomunications - Enabling Visibility Across the Network from Service Provide to Integrator to End Users Joseph Fuccillo Chief Technology Officer, Nectar jfuccillo@nectarcorp.com

1. Enabling Visibility Across the Network from Service Provide to Integrator to End Users
Joseph Fuccillo
Chief Technology Officer
jfuccillo@nectarcorp.com

2. Healthcare
Higher Education
Retail
Manufacturing & Tech
Enterprise
Financial / Legal
Nectar Proprietary & Confidential Information

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5. UC Server Infrastructure
Nectar Proprietary & Confidential Information
Coexistent UC Environments
Routed Network Visibility
UC SDN API
•Real-Time Call Quality
•Routed Path Visibility
•QoS Awareness
Advanced
Analytics
•Ecosystem Reporting
•User Adoption
•Modality Usage
Client End-Points
Premise Wi-Fi
SBC’s &
Voice Gateways

6. SNMP Tools
•Poll Network Interface Stats
•Device specific Info
Raw Wire Capture Tools
•PCAP files of traffic for granular traffic detail
Port Monitoring Tools
•Details of types of traffic across interfaces
CDR Reports
•Pulled from Call Manager
Manual Post-Event Correlation
No View from a User/QoE Perspective

7. Lync SDN API
Real-Time UC Performance & Network Correlation
Route Topology
Lync Infrastructure 2010 & 2013
Coexistent UC Environments
Voice Gateways
& SBC’s
Client Wi-Fi &
Network Environment
UC/SIP
Signaling
Integration w/ Lync SDN API

8. Legacy Voice Quality Monitoring -
Avaya, Cisco, Nortel
UC QoE Database Collector
Health & Performance Monitoring
Synthetic Traffic Collector
Advanced Analytics & Reporting –
(Qlik)
• Deploy UC Diagnostics (UCD) to provide deep forensics
analysis of UC voice and video sessions
• Correlates UC signaling, underlying network statistics, and
real-time call quality metrics for all sessions
• UCD is integrated via the UC SDN-API for detailed session
information and UC in-call updates (future)
DATA CENTER
Branches
Edge
SDN-API UC BE
Mediation UC FE
SBC
MPLS
INTERNET
Hotel Airport Home
Worker
HQ Campus
Fiber
Legacy Gateway
IP Phone
Legacy Gateway
IP Phone
• UC SDN-API integration captures UC signaling
• Passive router peering correlates the routed path and
interfaces for all UC sessions
• Alerts generated when network events (router interface
statistics) degrade UC session quality
• Signaling capture delivers ladder diagrams to diagnose
signaling issues within UC environment
• Audio capture at strategic points in the network (bracket
an SBC or WAN) delivers real-time call quality
• Bracketed metrics isolate a problem demarc (e.g. WAN or
SIP Service Provider)
UCD Management Console
Dashboard, Network Events, KPIs
Quality of Session Records
Correlation Engine
SDN-API Integration
Router Peering, Interface Statistics
Signaling Capture
Audio/Video Capture
Real-Time Audio/Video Quality
Nectar Proprietary & Confidential Information

9. Need for Network Assessment during UC planning phase & understanding of the current infrastructure
UC/VoIP expertise along with synthetics calling SW & visibility across multi- vendor environments
Need for Health & Performance monitoring and management across multi-vendor UC ecosystem to understand the complete interoperability. Monitor & report on every segment of the UC ecosystem (UC servers, UC QoE, PBXs, SBCs, Voice Gateways, Routers, Wi-Fi, etc.)
Need for Diagnostics and Root-Cause Analysis for UC voice & video sessions and ability to identify, isolate, and quickly remediate issues impacting UC and user experience. UC SDN API provides us with the ability to provide real-time media quality analysis as well as pat h of the UC session across the routed network for quick root-cause identification.
Multi-Vendor Visibility & UC SDN API integration critical to UC adoption & success
Nectar Proprietary & Confidential Information

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12. Client Success Story
Leading provider of environmental products and services

13. Background
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14. “The True Definition of Finger-Pointing”
2013 Lync Deployment
Microsoft
Systems Integrator Partner
Service Provider / Carrier Partner
3rd Party
Data Center Provider Partner
Firm’s Lync End-User Community

15. Solving the Problem
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16. Site A
Site C
Site B
3rd Party Data Center
Lync SDN API Leveraging the Lync SDN API
Carrier
Carrier
Carrier

17. Success!! - Results
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18. Client Success Story
Regional Healthcare & Hospital Network - Connecticut

19. Background

20. Challenges

21. “We have no way to correlate the user experience across our systems”
VoIP
Experience
Network
PBX / UC Platform
Wireless
Network
Nurses & Doctors End-User Community

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24. SCREEN SHOTS

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