Jo Habets provides hospitality consulting services including concept development, operations support, budgeting and forecasting, and audits. Some key services include advising on projects and alternatives, staffing plans, training and talent development, revenue analysis, and mystery shopper programs. Habets has 20+ years of experience as a general manager and director at Marriott, Disney, and Renaissance hotels where achievements included revenue growth, improved profits, and higher guest satisfaction scores.

1. Jo Habets “Votre Engagement pour l’Excellence”
mob: +33 (0) 625324218 jo.habets@hotmail.com
Hospitality Professional
Consultation
Concepts
Operational Support
Budgeting and Forecasting
Audits

2. Consultation
• Support your ideas and come up with possible solutions and actions to
help your company grow to your preferred level.
• Organize brainstorm sessions together with your leadership to set a
vision and mission for your specific project
• Driving revenue and building customer loyalty
• Looking for “work smart” processes within your organization
• Improve profitability
• Developing talent
• Evaluation and track records

3. Concepts
• Advice about the possible project. Is it what you expect or are there
better options. Coming with possible alternatives that could fit better in
the situation. Change from category in case needed due to market
situation
• Before and during the construction advising the planning and ordering
of the required materials needed to stay conform the standards for the
specified project according to the environment
• Creating a positioning statement using a SWOT analysis (strengths,
weaknesses, opportunities, threats)

4. Operational support
• Advise on staffing requirements based on size and situation
• Selection and hiring process
• Develop talent by trainings, succession planning tool and user guide
• Deliver managing by walking around during opening phases and act
where needed
• Stand-by 24/7 for urgent requires and emergencies
• Implement elite or loyalty benefits
• What measures gets done. Evaluation and correction plans

5. Budgeting and Forecasting
• Setting up a projection based on requirements and feasibility report of
the client
• Developing a sales plan aligning property / market
• Defining the core target audience and clarify a positioning statement
• Analyze competition by performance data and adjust an ADR revenue
strategy. Tracking list of shop calls etc.
• Revenue analysis and cost calculation for rooms and food & beverage
departments

6. Audits
• Creating tools according to the wishes of the client
• Checking in as a mystery guest under a pseudonym to verify this
procedure
• Controlling all departments on their standardization of procedures
• Register all experiences by date and time to analyze
• Evaluate with client and set up an action plan for corrections on the
failed audits.
• Follow up and re-check after implementation

7. Results
• Consulted MBH Conseil Immo and D2I Investissements in the
developing of 4* and 5* Hotels in the Val D’Europe Area
• Achieved revenue improvements at MVCI Bailly by 28% from 2008 to
2012 as General Manager
• Increased the GOP in CY Amsterdam from 39.8% in 2005 to 45.6% in
2008
• Passed all Brand Standard Audits in Salzburg Renaissance, Courtyard
Amsterdam with over 80% coming from the low 60%
• Raised the Guest Satisfaction Scores in all properties to award winning
situations

8. Personal History
• Jo Habets Consulting is a young independent company that puts the client on
first place. As a passionate seasoned international hotelier with over 20 years
of experience, your business is in good hands….
• References before becoming consultant:
• General Manager at Marriott’s Village Ile de France, Disneyland Area - France
• General Manager at Courtyard Amsterdam Airport - Netherlands
• Director of Operations and before Director Rooms and Director Food and
Beverage at Renaissance Salzburg Hotel and Congress Center - Austria
• Manager of Restaurants at Frankfurt Marriott Hotel - Germany
• Several Functions at Marriott Amsterdam and KPN - Netherlands