1. JenniferB.Jackson
Objectives:
• Use the skills I have gained in my diverse background to be a part of making science happen.
• Learn as much as possible, and to teach others what I have learned.
• Combine technical and interpersonal skills to reach new limits in my professional abilities.
Summary of qualifications:
• Over 22 years of experience in electronics field.
• AAS in Electronics Technologies
• Excellent communications skills and customer service skills.
• Experience with maintenance tracking and documentation.
• Experience dealing with customers at all levels. Technical support experience.
• Excellent ability to work independently to complete tasks on time and according to specifications.
• Experience with the network analyzer, spectrum analyzer, oscilloscope, signal generators, power
supplies, frequency counters, multimeters, power meters.
Professional experience:
November 2005- Present National Radio Astronomy Observatory Charlottesville, VA
Technical Specialist III
• Build, test, and inspect Warm Cartridge Assemblies and test sources.
• Receive, document, track, troubleshoot, and repair WCAs and test sources, and components within
the units, to include YIG, MCDPLL, harness, cabling, waveguide and when needed make changes
to AMC and PA bias boards.
• Research and order parts, and complete transfer requests when needed. Aided in the creation of the
production and RMA traveler system for the WCAs.
• Aided in creating the RMA database and the original creation and automation of acceptance
reports, SICL, and CIDL documents.
• Provided shipping tracking and parts tracking for the group, and trained coworkers on procedures.
Coordinate test equipment calibration.
• Train coworkers on testing of WCAs and test sources, tracking the testing, and documenting test
results for use in reports.
• Aided in the creation of test procedures and the creation of the maintenance plan.
• Maintain a steady rate of production and of repair troubleshooting and testing.
• Give tours of the lab to visitors and guests.
February 2001- November 2005 EF&I Services Corp Lynchburg –Culpeper, VA
RF Field Service Technician
Provide 24-7 field support to the communications network for Norfolk Southern Railroad. Maintain analog
GE Lenkurt microwave radios, 900Mhz radios, vhf radios, pbx systems, packet switching for track control,
T1 circuits. Support power generation equipment. General site maintenance.
April 2000-October 2001 Comdial Charlottesville,VA
Technical Support Representative
504 Woodmont Drive
Charlottesville, VA 22901
434-531-3775
jejackso@nrao.edu

2. Provide technical support on Comdial based PBX systems. Program PBX systems remotely and provide
over the phone step by step assistance in troubleshooting, parts removal and replacement, special call center
solutions and initial system setup
Oct 1999 –April 2000 Temps & Co Columbia, MD
Administrative Assistant, United HealthCare of the Mid-Atlantic
Utilize MS Office products to provide administrative support in an HMO Consumer Affairs environment.
Jan 1999 -Feb 00 part time CabCharge North America Silver Spring MD
Production Manager/ Network Administrator
Server and workstation support. Support on Microsoft applications. Managed production department.
Scanned, entered, edited, processed, indexed, and merged data and images for use. Customer relations.
Sep1997 – Jan 1999 White Harris Telecommunications ……………….Philadelphia, PA
Microwave Technician for First National Bank of MD
Maintained and upgraded communications network with 14 digital DVM45 microwave radios. Upgraded
software for system troubleshooting and monitoring and trained employees in its use. Maintenance
documentation and tracking.
Telecomm Technician for Black and Decker
System administration and troubleshooting Lucent G3(V). Basic administration of Audix voice mail
system. Installation, maintenance, cross connects, and troubleshooting of telephony and data wiring.
Jan 1995 – Nov 1998 SkyAlland Marketing Laurel, MD
Alert Specialist, Customer Relations Assistant --- Part Time
Proofread and edited documentation of incoming call records for JD Powers customers.
Apr 1997 – Sep 1997 Aerotek Telecommunications Lanham MD
Field Technician for Geotek Communications
Field maintenance and upgrade of FHMA wireless telecommunications network system. System
maintenance, troubleshooting, testing, and day to day hub operations from the network macro.
Apr 1989 –Apr 1997 United States Air Force Andrews AFB MD
Satellite Wideband Equipment Journeyman
Andrews AFB- Maintained Digital Microwave LOS radios in support of Presidential communications.
Performed site tech control operations, circuit actions, and patch and testing. Trained personnel on
microwave equipment, patch panels, testing, software, and basic circuit actions.
Camp Humphreys, South Korea—Ground Mobile forces Satellite technician. Job Controller, Plans and
Scheduling. Deployed and maintained mobile satellite communications vans, microwave vans, and
Tropospheric scatter radios. Trained Job Controllers and tracked unit maintenance actions for 5 work
centers.
Holloman AFB, NM—Space Command Satellite Communications technician. Ground Mobile Forces.
Quick deployment, field maintenance, upgrade, and testing of TDMA Spread Spectrum Secure Satellite
Communications system in a tractor trailer mounted nuclear hardened terminal modified to use a digital
first level multiplexer. Preventive maintenance and pre-deployment preparation and inspections. Job
Controller, tracking maintenance of 3 different departments.
Education and Certifications:
• AAS Electronics Technologies, Piedmont VA Community College.
• FCC GROL License Category 1, 3, & 8
• Physics, Calculus 1&2, Computer Science 1, Intro to Engineering , Piedmont VA Community
College.

3. • Satellite Communications / Basic Electronics, Keesler AFB MS
• AN/FSC-78,79,&39; AN/GSC-49, AN/MSSQ-120, USC 28 Technical schools, Ft. Gordon, GA.
• Lucent Technologies G3(V) System Administration
• Comdial DXP, FX, Keyvoice NT Certified