5+ years of experience in end to end implementation of ERP and SAP CRM with focus on Supply chain, Sales, Marketing, Service functions; Experience across implementation, support, enhancement and integration projects. Good Knowledge of ERP Package - QAD (Distribution Module (Purchase, Sales & Inventory) & Finance (AP, AR & GL) Strong Experience in handling Business customers. Strong exposure with different client (China, Australia, Philippines, Thailand, Indonesia & New Zealand) across the FORD Motor Company. Good working exposure with Requirement management, Feasibility analysis and Business Process Re-engineering Proven ability to translate business objectives into clear functional and technical requirements. Excellent communication and interpersonal skills. Good experience with different SDLC methodologies -Agile, Scrum, Waterfall. Experience with Project planning, Sprint planning, Sprint execution, and Project metrics management. Hands-on experience in developing the following documents- BRD, FRD, As-Is and To-Be process document, Use case, Process flow diagram, Gap Analysis Document, Trace ability matrix, User Interface design, UAT cases, product manual preparation.

1. Ashish Singh
(Associate SAP CRM Consultant)
+91 9176790487
OBJECTIVE
To seek challenging opportunity within a consulting organization that leverages my strong functional
and business analyst skills; always aspire to be in a role that provides continuous functional and
technology leadership building experience
PROFILE SUMMARY:
 5+ years of experience in end to end implementation of ERP and SAP CRM with focus on
Supply chain, Sales, Marketing, Service functions; Experience across implementation, support,
enhancement and integration projects.
 Good Knowledge of ERP Package - QAD (Distribution Module (Purchase, Sales & Inventory) &
Finance (AP, AR & GL)
 Strong Experience in handling Business customers.
 Strong exposure with different client (China, Australia, Philippines, Thailand, Indonesia
& New Zealand) across the FORD Motor Company.
 Good working exposure with Requirement management, Feasibility analysis and Business
Process Re-engineering
 Proven ability to translate business objectives into clear functional and technical requirements.
 Excellent communication and interpersonal skills.
 Good experience with different SDLC methodologies -Agile, Scrum, Waterfall.
 Experience with Project planning, Sprint planning, Sprint execution, and Project metrics
management.
 Hands-on experience in developing the following documents- BRD, FRD, As-Is and To-Be
process document, Use case, Process flow diagram, Gap Analysis Document, Trace ability
matrix, User Interface design, UAT cases, product manual preparation.
EDUCATIONAL DETAILS

2. Degree Institute Year
B TECH in Electronics and
Communication Engineering
Integral University, Lucknow, Uttar
Pradesh, India.
2010
KEY PROJECTS
PROJECT : FORD CRM NEXT –ENHANCEMENT & SUPPORT
Description: A SAP CRM production support system which is responsible for SAP systems application
handles Change Request’s and Incidents raised by all FORD Markets (IN, AU, NZ, SA, NZ .CN, PH, ID,
TH).
Platform : SAP CRM 7.0 EHP3
Role : Associate Business Consultant
Duration : April, 2017 to till Date
Team Size : 30
Responsibility :
1. As a part of SMW and Enhancement team, I will be assigned with a CR where I will play my role as
a CRM functional consultant delivering the CR without any delay to the business.
2. Preparing CRM functional specifications and CRMconfiguration documents .
3. Conducting Integration Testing and Regression Testing.
4. Handling Change Request’s and Incidents raised by FORD (IN, AU, NZ, SA Market).
PROJECT : CAF SAP CRM T O VIST A & VINCENT INT EGRAT ION FORD – CHINA
Description : In this project Business needs to have the ability to obtain information for a
particular customer ID from the SAP-CRM database from within the batch process for ‘auto claim’
generation. SAP-CRM should provide VINCENT(Vehicle incentive System) a file containing all of the
customers of new sales reported sold that day and to other side in VISTA(Vehicle Information system
Application) to communicate with CRM in order to get existing and new customers along with the
that VIN . Whenever if any new vehicle sales created/updated or ownership change happen via CAF
DMS source feed in to CRM then the particular VIN and Owner BP ID has to be sent to VISTA
application.
Platform : SAP CRM 7.0 EHP3
Role : Associate Business Consultant
Duration : Nov 2016 to April,2017
Team Size : 4
Responsibility :
5. To support Technical team in functional aspect
6. Program enhancement and development support.
7. Actively involved in development based on the business requirement.
8. Involved in Unit testing, UAT, smoke testing.

3. 9. Involved in document preparation like requirements gathering, preparing Business Blueprint to
capture the requirements specific to the particular market and preparing Functional specifications
by interacting with business users
10. Coordinated with QC team while QC testing.
11. Coordination with business and AM team during post launch
PROJECT : CAF SAP CRM MARKET ING AND SALE IMPLEMENT ATION
Description : This is basically a SAP CRM roll out project under marketing domain which involves in
creating marketing professional role and implementing its features for the customers which is in order
to implement full SAP CRM solution to Ford China market; which consists Marketing, sale and Service.
Platform : SAP CRM 7.0 EHP3
Role : Associate Business Consultant
Duration : Dec 2015 –Nov 2016
Team Size : 8
Responsibility :
1. Requirements gathering, preparing Business Blueprint to capture the requirements specific to the
particular market and preparing Functional specifications by interacting with business users.
2. Involved in Data Migration from legacy system to SAP CRM by interacting with business users.
3. Involved in Data mapping from external legacy system to SAP CRM system.
4. Involved in real time migration activities like batch schedule, I-doc process etc...
5. Enhancements related to marketing Web like Work Centers, Logical Links, Transaction Launchers,
and Business Role profiles.
6. Resolving issues and queries to support day-to-day operations.
7. Clarifying problems from business with proper discussion through mail, live meeting or call.
8. Propose the alternatives and the best solution to the business within the given SLA.
9. Various coordination activities with AM and enhancement team.
10. Trained end users and Business Users.
11. Resolving queries and issues faced by the end user.
PROJECT : C4L (CUST OMER FOR LIFE) CAMPAIGN AUT OMATION FOR INDIA, AUST RALIA
AND NEW ZEALAND
Description: C4L (Customer 4 Life) is a project envisioned to increase the effectiveness of customer
engagement for after sales activities. Ford Customer Service Business Division needs an effective
mechanism for seamless communication with customers through multiple and cross communication
channels for the entire life-cycle of a customer. They should be able to execute multi wave and multi-
channel campaigns through anautomated process in an effective and efficient way.
Platform : SAP CRM 7.0
Role : Associate Business Consultant
Duration : May 2015 – Nov 2015
Team Size : 5
Responsibility :
1. Involved in business requirement gathering, Business Blueprint to capture the requirements
specific to the particular market.
2. Functional specifications preparation by interacting with business users.
3. Applied the business knowledge for Marketing & Configured Marketing planning
4. Involved in Campaign management in the CRMsystem based on the process requirements.
5. Handling new change requests based on the business requirement.
6. Actively involved in UAT (User acceptance testing) Supporting the end users in performing UAT .

4. 7. Involved in various coordination activities with AM and enhancement team.
8. Co-ordination with testing team for L&P testing and Integration Testing.
9. Trained end users and Business Users.
10. Resolving queries and issues faced by the end user.
FORD CRM NEXT DAT A MIGRAT ION–DAT A MIGRAT ION FROM EXT ERNAL SYST EM (SOD)
FOR FORD ASEAN COUNT RIES (T HAILAND, INDONESIA, VIET NAM AND PHILIPPINES).
Description: SAP CRM roll out project under marketing and sales which involves in migrating marketing
and sales data from SOD to SAP CRM.
Platforms : SAP CRM 7.0 EHP3
Role : Associate Business Consultant
Duration : Aug 2014 – Mar 2015
Team Size : 7 members
Responsibility :
1. Current Business Process Study
2. In-depth analysis of existing process and system data flow
3. BOV and Requirement Document preparation
4. Use case and Business Rule documentation
5. Logical Data Modeling between external to SAP CRM system
6. Use Case Knowledge Transfer to Dev and QA team
7. Liaising with DEV and QA team in realization of application
8. User training workshop
9. User Acceptance Test
10. Implementation and Post Launch Support
11. Offshore co-ordination & Stakeholder co-ordination
12. Key Business Document Sign-Off
PROJECT : FORD CRM NEXT MARKET ING
Description : A SAP CRM roll out project under marketing domain which involves in creating
marketing professional role and implementing its features for the customers which is in order to
implement marketing module of SAP CRM solution to Ford India, Thailand and South Africa market.
Platform : SAP CRM 7.0 EHP3
Role : Business Analyst
Duration : Sept 2013 – Jul 2014
Team Size : 5
Responsibility :
1. Analyzing business requirements, preparing Business Blueprint.
2. Involved in creating interface in between legacy system and SAP CRM based on business objectives
and requirements.
3. Preparing Functional specifications by interacting with business users.
4. Involved in Data mapping from external legacy system to SAP CRM system.
5. Resolving issues and queries to support day-to-day operations.
6. Propose the alternatives and the best solution to the business within the given SLA.
7. Post launch support and coordination with business and AM team .

5. PROJECT : FORD CRM NEXT SERVICE IMPLEMENT ATION FOR INDIA, T HAILAND AND
SOUT H AFRICA
Description: A SAP CRM roll out project under service domain which involves in creating service
professional role and implementing its features for the customers which is in order to implement service
module of SAP CRM solution to Ford India, Thailand and South Africa market
Platform : SAP CRM 7.0 EHP3
Role : Business Analyst
Duration : Apr 2013 - Aug 2013
Team Size : 5
Responsibility :
1. Involved in requirements gathering, preparing Business Blueprint to capture the requirements
specific to the particular market.
2. Involved in creating interface in between legacy system and SAP CRM based on business objectives
and requirements.
3. Involved in preparing the Functional specifications by interacting with business users.
4. Involved in Data Migration from legacy system to SAP CRM by interacting with business users.
5. Involved in Data mapping from external legacy system to SAP CRM system.
6. Resolving issues and queries to support day-to-day operations.
7. Clarifying problems from business with proper discussion through mail, live meeting or call.
8. Propose the alternatives and the best solution to the business within the given SLA.
9. Coordination with business and AM team during post launch
PROJECT : QAD DECOMMISSION FOR PHILIPPINES
Description: As a part of Philippines QAD decommissioning ; Manufacturing related modules,
programs and interfaces involved in FMCP, PEA, PEM Database are need to be identified and
deactivated from production server. This includes the impact of decommissioning on other QAD
instance also.
Platform : Mfg. /Pro eB2, Progress DB 9.1C
Role : Business Analyst
Duration : Dec, 2012 to Mar, 2012
Team Size : 4
Responsibility :
1. To support functional team in technical aspect
2. Program enhancement and development.
3. Actively involved in development based on the business requirement.
4. Involved in Unit testing, UAT, smoke testing.
5. Involved in document preparation like unit test documents, Technical specification, Code review
document etc.
6. Coordinated with QC team while QC testing.
7. Coordination with business and AM team during post launch
PROJECT : GAPS (GLOBAL ACCOUNT S PAYABLE SYST EM)

6. Description: This Project is a migration project, involves in migrating all the open & closed receipts and
invoices from QAD to GAPS (Global Accounts Payable System) in a particular format described by GAPS
system.
Platform : Mfg. /Pro eB2, Progress DB 9.1C
Role : Business Analyst
Duration : Sept, 2012 to Dec, 2012
Team Size : 6
Responsibility :
12. Analyzing the requirement, business process handling and data migration feasibility.
13. Understanding the current process and analyzing the data migration feasibility as per the agreed
layout.
14. Analyzing the Requirement for setting up the interface between QAD and GAPS.
15. Developed a clear understanding of existing business functions and processes.
16. Developed Requirement Specification document for the Business Sign off.
17. Prepared Module Spec for the developers to build the code.
18. Coordinated testing efforts with QA
19. Performing unit testing, integration testing, code deployment
20. Prepared the document to support the business in performing UAT.
21. Preparing User Manuals for the markets to help them with the changed systems and Market PTGs.
22. Providing post-launch support.
PROJECT : PROJECT CONT ROL AND ASSET MANAGEMENT
Description: QAD purchase module has been improvised with embedding the Project control module by
adding new customized screens.
Platform : Mfg. /Pro eB2, Progress DB 9.1C
Role : Business Analyst
Duration : May, 2012 to Sept, 2012
Team Size : 8
Responsibility:
1. Analyzing the Requirement for setting up the interface between PCAM and QAD.
2. Developed a clear understanding of existing business functions and processes.
3. Developed Requirement Specification document for the Business Sign off.
4. Prepared Module Spec for the developers to build the code.
5. Performing GAP Analysis for any mismatch in data between two systems.
6. Prepared High level Functional Test cases deployed the builds to test the code in DEV and
migrated it to QA and production region.
7. Prepare Use Cases to identify the inclusion and exclusion criteria’s of any new business
requirement.
8. Performing unit testing, integration testing, code deployment.
9. Coordinated with application end users to support their UAT testing by setting up the
environment.
10. Preparing User Manuals for the markets to help them with the changed systems and Market PTGs.
11. Provided Post Launch Support and handed over the Project to the Support Team without Issues.

7. PASSPORT AND VISA DET AILS
Passport Number : Z2883573 Place of Issue : Chennai
Date of Issue : 22.07.2014 Date of Expiry: 21.07.2024
PERSONAL PROFILE
Father’s Name : Late Rajwant Singh
Date of Birth : 01.07.1985
Nationality : Indian
Sex : Male
Marital Status : Married
Language Known : English and Hindi
Hobbies : Watching movies, reading books, exploring cities etc.
Current Address : Flat no. 24-043 DLF Garden city Behind Satyabhama University,
Near PSBB Millennium School OMR Thazhambur Chennai 603103
E Mail : ashishvishen@gmail.com
Mobile : +91 9176790487
AVAILABILITY
Notice Period: 2 Months
AWARDS AND ACHIEVEMENT S:
 Received High Performance rating consistently for the last three performance period.
 Received Individual Appreciation mails from Supervisor’s and client team after every release.
 Received Star Performer Award for 2013.
 Received Spot Recognition Award for 2012.
 Received Team Excellence Award from Client for 2014.
 Received Team of the Quarter Award for March 2013 and September 2013.
ACKNOWLEDGMENT:
I hereby declare that the information furnished above is true to best of my knowledge.
Place: Chennai
Date:

8. (Ashish Singh Vishen)