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crafting a creative culture @veen
equanimity
a state of emotional stability,
especially in a difficult situation
grace under pressure
AgAg Ag AgAg Ag
AgAg Ag
origin
CDN
origin
18
DEC
19
DEC
17
DEC
identify build integrate
sequester the team
removing business decisions from solving tech problems
moral support
photo: @rcarver
set up the conditions for successset up the conditions for success
using structure to manage anxietyusing structure to manage anxiety
equanimity
17
DEC
origin
✔ ✔
17
DEC
origin
17
DEC
18
DEC
origin
18
DEC
origin
19
DEC
so…
everything is connected and everything breaks
everything is user experience
teams thrive with equanimity
Google’s Project Aristotle
psychological safety
‘‘a sense of confidence
that the team will not
embarrass, reject or
punish someone for
speaking up’’
headphones
free lunch
microbrew
creative environment
momentum
meeting zero: the chat room
Acting distributed, even if you aren’t.
“no.”
communication compression
Mandy: What’s up with the copy on this page?
Mandy: http://typekit.com/wtf/
Jeff: SEO, I think
Mandy: Well, it's crap. I'm fixing it.
Jeff: cool
communication compression
ambient accountability
code deploys
pull requests
support tickets
revenue events
latest animated GIFs
🙌
photo by: lumierefl via flickr
meeting one: product review
Product Review
photo by: lumierefl via flickr
-optional attendance, mandatory participation
-not a forum for expressing opinions-Bad: I don’t like that blue.
-Better: Why is that blue?
-Great: Is color important here?
-working session for group problem solving
that is convergent or divergent
divergence
convergence - evaluating feasibility
- acknowledge constraints
- drive towards consensus
- brainstorming
- limitless possibility
- “yes, and...”
more exposure to users = better design instincts
Rewashington
Closed counters
Open counters
Apertures
i/j dot easg easgHELVETICA FUTURA ADOBE CLEAN
Terminals
easg
more exposure to great work = better design vocabulary
good taste
meeting two: the postmortem :(
fundamental attribution error
Why?
Sakichi Toyoda
5x
Employee injured thumb
1.Why? Got caught in conveyor belt.
2.Why? He was chasing his bag.
3. Why? He put it on the conveyor, and it
started up unexpectedly.
4. Why? He was using it as a table.
5. Why? Root Cause: No place to store
personal belongings.
Kit publishing has stalled
1.Why? Queue is growing.
2.Why? Kits not being delivered.
3. Why? Origin server not accepting kits.
4. Why? Vendor’s origin servers designed
for high output, not high input.
5. Why? Root Cause: Input rate was not
defined as a requirement a year ago.
photo: @rcarver
purpose
生き甲斐
生き甲斐
purpose
raison d’être
divine will
nirvana
When you wake up in the morning,
Pooh, what's the first thing you say
to yourself?
What’s for breakfast?
What do you say, Piglet?
I say, I wonder what’s going to
happen that’s exciting today?
It’s the same thing.
What’s going to happen that’s exciting today?
生き甲斐
@veenthank you.

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