12. 1996 Made first website
1997 Used Amazon.com for the first time
2000 Bought a Pets.com sock puppet
2001 Consulted fetus/fruit timeline on Babycenter.com
2008 Established dog’s social media presence
2014 Made a Tumblr blog with daughter
A few Happy moments
17. HappinessRatingAfterUse
Happiness = Better
Rated Better Than Other Sites
Aetna
Healthcare.gov
PBS
Priceline Bank of America
Citi
Best Buy
N=8000
AmazonZappos
Gap
Expedia
CBS WebMD
Ally
HGTV
eHealth
Chase Apple
Kayak
18. Happiness = likely to return
Likelihood to return
HappinessRatingAfterUse
Delta
Priceline Bank of America
US Bank
T Rowe Price
Humana
Amazon
Zappos
Expedia
WebMDChase
Home Depot
Best Buy
Kayak
CBS
Hotels.comUSAA
@paminthelab