ING’s Lean IT journey started in 2009. Now the transition covers more than 300 employees in IT operations and 50 Agile Teams in development. At the European Lean IT Summit, Jael Schuyer and David Bogaerts from ING Bank presented what they have learned along the way. More Lean IT presentations and videos on www.lean-it-summit.com
House of Tata: Acquiring a Global FootprintAbhigyan Singh
The 134-year-old Tata Group with 95 operating companies (31 of them publicly traded) and 230,000 employees, it is India's largest private-sector employer, its biggest taxpayer, and its greatest foreign-exchange earner.
House of Tata: Acquiring a Global FootprintAbhigyan Singh
The 134-year-old Tata Group with 95 operating companies (31 of them publicly traded) and 230,000 employees, it is India's largest private-sector employer, its biggest taxpayer, and its greatest foreign-exchange earner.
SouthWest Airlines: In a different worldkaiwalyamisra
SWA, HBS case, Why has Southwest been so much more successful than its competitors?, How has the original strategy been altered in recent years? How, if at all, have these changes affected Southwest's key success factors?
In Agile Route we believe that projects are journeys, not destinations. Even very well charted paths can spring surprises when they are actually traversed. Our experience has shown us that adapting is the best way to actually get somewhere, finding shortcuts, preventing blockages and sometimes taking an unexpected detour that leads us into an even better place than the one we envisioned from the beginning.
SouthWest Airlines: In a different worldkaiwalyamisra
SWA, HBS case, Why has Southwest been so much more successful than its competitors?, How has the original strategy been altered in recent years? How, if at all, have these changes affected Southwest's key success factors?
In Agile Route we believe that projects are journeys, not destinations. Even very well charted paths can spring surprises when they are actually traversed. Our experience has shown us that adapting is the best way to actually get somewhere, finding shortcuts, preventing blockages and sometimes taking an unexpected detour that leads us into an even better place than the one we envisioned from the beginning.
David Bogaerts, ING Bank | Agile Turkey Summit 2013Agile Turkey
Building a Lean Agile Enterprise
The first Agile pilot at the domestic bank of ING Netherlands started at the end of 2010. Since that moment agility said foot in our IT department. Now we find ourselves in the middle of a transition we didn’t dare to think of in our wildest dreams. We are scaling up to more than 100 Agile teams with all the challenges but also all the advantages this brings.
In this session we will explore the Agile transition through the eyes of a Lean Agile coach. This session will cover:
• some of the interventions that brought us this far, but also
• the many mistakes we made on our way, and of course
• the challenges that are still ahead of us in our constant strive for agility
LivingSocial Director of Global HR Colleen Wood delivers her company's vision for sustaining their social, collaborative culture.
See how Rypple helped Living Social achieve that vision as LivingSocial grew in the last year from 600 to 5000 employees.
Agile From the Top Down: Executives & Leadership Living Agile by Jon StahlLeanDog
I believe that executives must practice what they preach. If they want teams to be transparent and agile, they need to practice themselves and lead by example. This talk will share some Agile & Lean techniques, applied in a new way, to help organizations understand their constraints so they can transparently carry forward their journey to becoming Agile. “Seeing the Whole” includes customers, projects, applications, people, leadership, financials and Standard Work. We will propose creating a BVR (Big (I mean big) Visual Room), refactoring the PMO and suggest some practices to help support this journey. Executives are challenged to lead by example and be transparent. - Jon Stahl
How to get value from your multi-channel lead gen programme - CyanceB2B Marketing
Steve will not only share his considerable experience and insight on the state of multi-channel lead generation and nurturing in B2B but will provide case-study-led content from brands such as Motorola and Steljes (B2B award winner 2011) that will leave you with lots of practical ideas on what to do (and not do) with your campaigns.
Benefits
How to harness data to give true value to your programme
Top tips for integrating social media into your multi-channel programme, and see results
A blueprint to building your own programme straight away
Evidence from brands such as Motorola on how to deliver a programme that delivers leads and sales for both your team and the channel
“5% visual, 95% practical. The difference between good design and great design.”
Founded in 2001, we’ve built our name on developing products that are as beautiful in function as in form. Products that add value and deliver genuine real life benefits. That’s why we’re called Design Reality.
Everything we do is rooted in the realities faced by our clients (and their users): the needs of a nurse, a fire fighter, a soldier or a mother - and the pressures of deadlines, legislation and budgets. As a team, we’re able to adapt and respond to these challenges, providing answers that are at once creative and pragmatic.
See how we’ve applied our knowledge to produce some of the world’s leading products - www.designreality.co.uk.
Telephone:- UK +44 (0) 1745 584865
Enterprise Cloud Development and Agile Transformation Strategy - China 2012 Laszlo Szalvay
This is a seminar I gave throughout China the week of Oct 29th 2012. It covers the topics of Agile Software Development (Scrum, Lean, XP) and the new framework of Enterprise Cloud Development that CollabNet has been socializing. Please contact me for similar private talks at your company.
Cyaniclab : Software Development Agency Portfolio.pdfCyanic lab
CyanicLab, an offshore custom software development company based in Sweden,India, Finland, is your go-to partner for startup development and innovative web design solutions. Our expert team specializes in crafting cutting-edge software tailored to meet the unique needs of startups and established enterprises alike. From conceptualization to execution, we offer comprehensive services including web and mobile app development, UI/UX design, and ongoing software maintenance. Ready to elevate your business? Contact CyanicLab today and let us propel your vision to success with our top-notch IT solutions.
Who we are...
Brand strategy or campaign planning, creative services or app development,
we build a team of specialists around each project, with the express ambition
of raising and exceeding expectations.
We pride ourselves on delivering the big agency service, but with added
personal understanding and fees based in reality. Our aim isn't to be the biggest,
because ultimately, what's the point in that? We want to be the best.
En ces temps de grands changements, comment réagir ? Il existe deux risques principaux : rester immobile en attendant que ça passe, ou bien d'engager toute l'entreprise dans de grands paris risqués.
Une bien meilleure approche est celle du "scenario planning", élaborée par Pierre Wack chez Royal Dutch Shell sur la base des travaux de Herman Kahn. Cette approche permet d'éviter ces écueils en amenant l'équipe dirigeante à considérer simultanément plusieurs grands scénarios d'évolution.
L'Institut Lean France a préparé ce support, destiné à être partagée en visio-conférence, pour vous aider à guider votre propre réflexion sur le sujet.
En ces temps de grands changements, comment réagir ? Il existe deux risques principaux : rester immobile en attendant que ça passe, ou bien d'engager toute l'entreprise dans de grands paris risqués.
Une bien meilleure approche est celle du "scenario planning", élaborée par Pierre Wack chez Royal Dutch Shell sur la base des travaux de Herman Kahn. Cette approche permet d'éviter ces écueils en amenant l'équipe dirigeante à considérer simultanément plusieurs grands scénarios d'évolution.
L'Institut Lean France a préparé ce support, destiné à être partagée en visio-conférence, pour vous aider à guider votre propre réflexion sur le sujet.
Build Lasting Customer Obsession to Disrupt Yourself, Bianca Bowron-CuthillInstitut Lean France
In Bianca's presentation, learn how Intuit, a 36 year old start up continues to reinvent itself while maintaining a customer obsessed culture across the entire organization & how they continue to humanize the experience they deliver for their customers.
Also learn how Intuit applies lean principles across every aspect of their business and the role this plays in innovation across the organization and how to implement an organization wide customer driven innovation program.
More stories of Lean in digital on www.lean-digital-summit.com
Build Lasting Customer Obsession to Disrupt yourself, Bianca Bowron-Cuthill, ...Institut Lean France
Learn how Intuit continues to reinvent itself while maintaining a customer-obsessed culture and how Intuit applies lean principles across every aspect of their business and the role this plays in innovation across the organization.
More stories of Lean in digital on www.lean-digital-summit.com
The story of our Lean IT journey Melanie Noyel, Acta MobilierInstitut Lean France
A year and a half ago, Melanie Noyel started the Lean transformation of Acta Mobilier IT team. At the Lean Digital Summit, she explained what Lean changed to the day-to-day work and how the team members have become proud of their achievements.
Discover more stories of lean transformation on www.lean-digital-summit.com
Why kanban is the secret to scale your tech team by Marc-Antoine Lacroix QontoInstitut Lean France
Marc-Antoine is CTO at Qonto, the French leading B2B neobank. His role there is to scale the tech team (currently over 60 engineers) while maintaining a high level of code quality and shipping high-value features efficiently. This is where the Lean practice comes in handy.
After years of Scrum and agile methodologies practices, Marc-Antoine bumped into the TPS that he has tried to implement in the IT world for more than 5 years – sometimes as a CTO, sometimes as a Lean coach.
At the Lean Digital Summit 2019, he shared what he discovered during this journey!
Discover more stories of Lean in Digital on www.lean-digital-summit.com
This talk by Cecil Dijoux, author of #Hyperlean, is about answering the questions managers ask themselves every day to thrive in the digital era. How to daily manage the activity so that customer experience remains at the very heart of the team concern? How to foster the right context to encourage experimentation and the development of the team agility? How to adopt the right posture to engage every one, every day in the thinking, building, checking, learning loop so that each team member can see her or his contribution to the company operational improvement and financial growth as she learns new things about her own work?
Find out more about Lean in the digital world on www.lean-digital-summit.com
Today digital transformations push IT organizations to develop new products and services faster while they must keep maintaining their legacy systems. Because of the increase of new assets, new technologies, new customers, the number of incidents grows dramatically. The impact is huge on both customers and companies. It forces CIOs to put more budget on RUN to the detriment of CHANGE to keep the situation under control. The good news is that it is possible to get out of this critical situation.
Through a concrete story, within the banking sector, Pierre Jannez, Lean IT coach with Operae Partners, explained how a team leader and his 7 teammates have put the situation back on track by removing all incidents of a critical application in 6 months ; how they multiplied per 3 their productivity using the two pillars of the Toyota Production System, Just In Time & Jidoka, to deliver corrections faster, with the best level of quality ever, and eventually how they progressively moved from a reparation work.
More stories of Lean in digital are available on www.lean-digital-summit.com
Dr Pierre Masai is the VP Information Systems at Toyota Motor Europe. Discover his presentation from the Lean Digital Summit 2019.
More Lean IT stories on www.lean-digital-summit.com
The high performance learning enterpris, by Steve Bell and Karen WhitleyInstitut Lean France
Steve Bell and Karen Whitley-Bell from Digital Lean Strategies presented 7 principes for the high performance learning enterprise at the Lean Digital Summit 2019.
Discover more Lean Digital stories on www.lean-digital-summit.com
Bas Vodde is the creator of LeSS, a lightweight (agile) framework for scaling Scrum to more than one team.
Toyota Production System and Lean Thinking have been an essential influence to LeSS. Lean Thinking is one of the ten LeSS principles. In this talk, he zoomed in a little on how and why Lean Thinking influenced LeSS and how similar thinking can help your development independent of ‘scaling framework’.
LeSS is different with other scaling frameworks in the sense that it provides a very minimalistic framework that enables empiricism on a large-scale which enables the teams and organization to inspect-adapt their implementation based on their experiences and context. LeSS is based on the idea that providing too much rules, roles, artifacts and asking the organization to tailor it down is a fundamentally flawed approach and instead scaling frameworks should be minimalistic and allowing organizations to fill them in.
More Lean presentations are available on www.lean-digital-summit.com
Have your improvements plateaued? Are Scrum Masters acting more like facilitators than active improvement drivers? Are your improvement efforts grounded in reactive problem solving and good intentions but failing to deliver true and measurable results? These questions indicate that there is a “missing link” between the improvement culture that so many Agilists want but rarely find they can execute. This presentation captures the last six years of experience working with Toyota Kata in an Agile setting, helping teams, departments, business units and organizations learn how to set ambitious and measurable improvement goals and work iteratively toward them.
Discover more Lean Digital stories on www.lean-digital-summit.com
For Alistair Cockburn, Agile has become overly decorated. Let’s scrape away those decorations for a minute, and get back to the center. The Heart of Agile is a fresh look at Agile that strips away a lot of the noise that has built up over recent years. It contains just four imperatives: Collaborate, Deliver, Reflect, Improve. With these four words, we can both improve the effectiveness of any organization and also find new and interesting topics that are not in the common agile literature.
More presentations from the Lean Digital Summit 2019 are available on www.lean-digital-summit.com
Lean and agile software because or despite rising complexity by Yves CaseauInstitut Lean France
At the Lean Digital Summit 2019, Yves Caseau, Group CIO of Michelin talked about software factories and how to leverage lean and agile practices to cope with uncertainty and complexity. It turns out that rising complexity is also making the mindset change to « agile laissez-faire » more difficult. He explained how Lean roots help to anchor the continuous learning and software craftsmanship ambition into corporate governance for large organizations.
More Lean digital stories on www.lean-digital-summit.com
A transformation journey for a complex development organizationInstitut Lean France
A presentation by Burak Ilter, Head of Lean Engineering, Konica Minolta at the Lean Digital Summit 2019.
Workplace Hub (WPH) project is a very complex project both technically and organization-wise. Burak explained how they are transforming this complex software development project into a truly agile one, the talk focused on metrics, processes (based on SAFe), job roles and responsibilities and about how they are changing the mindsets and behaviors using these as input and what are the results so far.
More Lean Digital stories on www.lean-digital-summit.com
Can Lean help improve the Architecture Maturity of an entire Organization?Institut Lean France
Architecture is more often recognized as an art than as a science. At the Lean Digital Summit, Pierre Marchand and Christian Phan-Trong from Swiss Life will discuss how taking a fresh look at Architectural activities through a process and a “Lean” lens can yield unexpected benefits for the Architects as individuals and as a team. They also explained how this approach can greatly improve the architectural quality of the deliverables and the architectural maturity of an Organization.
More Lean Digital stories on www.lean-digital-summit.com
Résolution de problème et autonomie des équipes, l’exemple de la Plateforme S...Institut Lean France
Le Lean et La Poste dans la transition du monde industriel vers le monde des services. Au travers l’histoire de l’atelier de réparation et entretien des vélos à assistance électrique de la plateforme courrier colis de Roubaix, Nathalie Lagrenée, Marine Kiss Codron et Laurent Sarens ont expliqué comment l'on fait du Lean à La Poste dans un contexte d’évolution du métier. Dans cette présentation au Lean Tour Lille 2019, ils ont expliqué comment une entreprise de services publics en pleine transformation se donne les moyens de faire grandir ses collaborateurs, de conserver et maîtriser les savoir-faire tout en supprimant les coûts cachés, et comment l’innovation, le progrès et l’autonomie des équipes révèlent une performance durable.
Découvrez d'autres récits de transformation Lean sur www.institut-lean-france.fr
Se transformer soi-même pour transformer sa boite, Priscilla SaunierInstitut Lean France
Priscilla Saunier raconte la reprise du groupe Maisonneuve de construction de maisons individuelles et ce qu'elle a appris de cette aventure. Son intervention au Lean Tour Lille 2019 porte sur la confiance dans les équipes et en faveur des clients, l’autonomie et la latitude décisionnelle de chacun, la bienveillance et l’écoute. Son souhait de permettre à chacun de se réaliser, favoriser les initiatives, donner le droit à l’erreur, le tout vers une vision client phare et au centre de la stratégie du groupe. Découvrez d'autres retours d'expérience de mis en oeuvre du Lean sur cette même chaine et sur www.institut-lean-france.fr
Le nuove frontiere dell'AI nell'RPA con UiPath Autopilot™UiPathCommunity
In questo evento online gratuito, organizzato dalla Community Italiana di UiPath, potrai esplorare le nuove funzionalità di Autopilot, il tool che integra l'Intelligenza Artificiale nei processi di sviluppo e utilizzo delle Automazioni.
📕 Vedremo insieme alcuni esempi dell'utilizzo di Autopilot in diversi tool della Suite UiPath:
Autopilot per Studio Web
Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
👨🏫👨💻 Speakers:
Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
Why You Should Replace Windows 11 with Nitrux Linux 3.5.0 for enhanced perfor...SOFTTECHHUB
The choice of an operating system plays a pivotal role in shaping our computing experience. For decades, Microsoft's Windows has dominated the market, offering a familiar and widely adopted platform for personal and professional use. However, as technological advancements continue to push the boundaries of innovation, alternative operating systems have emerged, challenging the status quo and offering users a fresh perspective on computing.
One such alternative that has garnered significant attention and acclaim is Nitrux Linux 3.5.0, a sleek, powerful, and user-friendly Linux distribution that promises to redefine the way we interact with our devices. With its focus on performance, security, and customization, Nitrux Linux presents a compelling case for those seeking to break free from the constraints of proprietary software and embrace the freedom and flexibility of open-source computing.
Dev Dives: Train smarter, not harder – active learning and UiPath LLMs for do...UiPathCommunity
💥 Speed, accuracy, and scaling – discover the superpowers of GenAI in action with UiPath Document Understanding and Communications Mining™:
See how to accelerate model training and optimize model performance with active learning
Learn about the latest enhancements to out-of-the-box document processing – with little to no training required
Get an exclusive demo of the new family of UiPath LLMs – GenAI models specialized for processing different types of documents and messages
This is a hands-on session specifically designed for automation developers and AI enthusiasts seeking to enhance their knowledge in leveraging the latest intelligent document processing capabilities offered by UiPath.
Speakers:
👨🏫 Andras Palfi, Senior Product Manager, UiPath
👩🏫 Lenka Dulovicova, Product Program Manager, UiPath
A tale of scale & speed: How the US Navy is enabling software delivery from l...sonjaschweigert1
Rapid and secure feature delivery is a goal across every application team and every branch of the DoD. The Navy’s DevSecOps platform, Party Barge, has achieved:
- Reduction in onboarding time from 5 weeks to 1 day
- Improved developer experience and productivity through actionable findings and reduction of false positives
- Maintenance of superior security standards and inherent policy enforcement with Authorization to Operate (ATO)
Development teams can ship efficiently and ensure applications are cyber ready for Navy Authorizing Officials (AOs). In this webinar, Sigma Defense and Anchore will give attendees a look behind the scenes and demo secure pipeline automation and security artifacts that speed up application ATO and time to production.
We will cover:
- How to remove silos in DevSecOps
- How to build efficient development pipeline roles and component templates
- How to deliver security artifacts that matter for ATO’s (SBOMs, vulnerability reports, and policy evidence)
- How to streamline operations with automated policy checks on container images
The Metaverse and AI: how can decision-makers harness the Metaverse for their...Jen Stirrup
The Metaverse is popularized in science fiction, and now it is becoming closer to being a part of our daily lives through the use of social media and shopping companies. How can businesses survive in a world where Artificial Intelligence is becoming the present as well as the future of technology, and how does the Metaverse fit into business strategy when futurist ideas are developing into reality at accelerated rates? How do we do this when our data isn't up to scratch? How can we move towards success with our data so we are set up for the Metaverse when it arrives?
How can you help your company evolve, adapt, and succeed using Artificial Intelligence and the Metaverse to stay ahead of the competition? What are the potential issues, complications, and benefits that these technologies could bring to us and our organizations? In this session, Jen Stirrup will explain how to start thinking about these technologies as an organisation.
Enhancing Performance with Globus and the Science DMZGlobus
ESnet has led the way in helping national facilities—and many other institutions in the research community—configure Science DMZs and troubleshoot network issues to maximize data transfer performance. In this talk we will present a summary of approaches and tips for getting the most out of your network infrastructure using Globus Connect Server.
Alt. GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using ...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
zkStudyClub - Reef: Fast Succinct Non-Interactive Zero-Knowledge Regex ProofsAlex Pruden
This paper presents Reef, a system for generating publicly verifiable succinct non-interactive zero-knowledge proofs that a committed document matches or does not match a regular expression. We describe applications such as proving the strength of passwords, the provenance of email despite redactions, the validity of oblivious DNS queries, and the existence of mutations in DNA. Reef supports the Perl Compatible Regular Expression syntax, including wildcards, alternation, ranges, capture groups, Kleene star, negations, and lookarounds. Reef introduces a new type of automata, Skipping Alternating Finite Automata (SAFA), that skips irrelevant parts of a document when producing proofs without undermining soundness, and instantiates SAFA with a lookup argument. Our experimental evaluation confirms that Reef can generate proofs for documents with 32M characters; the proofs are small and cheap to verify (under a second).
Paper: https://eprint.iacr.org/2023/1886
Welcome to the first live UiPath Community Day Dubai! Join us for this unique occasion to meet our local and global UiPath Community and leaders. You will get a full view of the MEA region's automation landscape and the AI Powered automation technology capabilities of UiPath. Also, hosted by our local partners Marc Ellis, you will enjoy a half-day packed with industry insights and automation peers networking.
📕 Curious on our agenda? Wait no more!
10:00 Welcome note - UiPath Community in Dubai
Lovely Sinha, UiPath Community Chapter Leader, UiPath MVPx3, Hyper-automation Consultant, First Abu Dhabi Bank
10:20 A UiPath cross-region MEA overview
Ashraf El Zarka, VP and Managing Director MEA, UiPath
10:35: Customer Success Journey
Deepthi Deepak, Head of Intelligent Automation CoE, First Abu Dhabi Bank
11:15 The UiPath approach to GenAI with our three principles: improve accuracy, supercharge productivity, and automate more
Boris Krumrey, Global VP, Automation Innovation, UiPath
12:15 To discover how Marc Ellis leverages tech-driven solutions in recruitment and managed services.
Brendan Lingam, Director of Sales and Business Development, Marc Ellis
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
2. Who are we?
Jael Schuyer David Bogaerts
M: +31 6 54230087 M: +31 6 11953416
E: jael.s.schuyer@ing.nl E: david.bogaerts@ing.nl
Jael & David are Senior Lean Agile Coaches at ING Bank in the Netherlands. They both started in the Lean Office
environment before moving into Lean IT and Agile. At the moment they are working on the Lean Agile transition in the IT
department Domestic Banking ING.
Jael has worked as a Lean Coach since September 2005. Before working as a Lean Coach, Jael was a Team Manager for
ING. During this period she was introduced to Lean Management and experienced Lean from ‘the other side’.
David has worked as a Lean Coach since February 2007. Before working as a Lean Coach, David was a change manager,
and business consultant for ING. During this period he was involved in reorganization, outsourcing and risk management
projects.
2
3. About ING
ING Profile
• ING is a global financial institution of Dutch origin, offering banking, investments,
a variety of life insurance, non-life insurance and retirement services to meet the
needs of a broad customer base
• With more than 94,000* employees, we serve over 67 million* private, corporate
and institutional customers in over 40 countries in Europe, North America and
Latin America, Asia and Australia
*including Insurance Asia & IM Asia
ING NL
• 27,201 employees serve 8.2 million private and 66,000 corporate customers
• CIO NL is responsible for maintaining and developing IT applications for ING NL
• 2000+ employees work for CIO NL
3
4. Our journey
1 Why we started our journey
On our journey, we started to explore and change the dark
2
places of our world
3 It takes two to tango
4 So where are we now?
4
5. A Brief History of our Lean Journey
Becoming more Lean
Agile every day
2011: Acceleration of Lean
Agile roll out
2010: Agile is introduced
2010: Lean starts in Development
2009: Lean IT starts in Operations
2004: Start Lean Office
People ‘touched’ by Lean Agile: Results*:
60+ Lean Agile teams in Software Development 37+ % faster time to market of IT changes
350+ employees in IT Operations 20+ % efficiency gain
More than 1000 people trained in Lean & Agile 50+ % reduction of incidents by PDCA
*Some examples. Results differ per value chain depending on maturity
5
6. Why we need Lean IT
Economic crisis:
Customer behavior and
• Banks are nobody’s expectations are
favorite influenced by IT
• Effects on our cost- possibilities (Facebook,
income ratio Google, Apple)
To be cheaper, faster and more adaptive…
and our people are the key to success
6
7. Our journey
1 Why we started our journey
On our journey, we started to explore and change the dark
2
places of our world
3 It takes two to tango
4 So where are we now?
7
8. We came from classic waterfall with a length and size
that competes with Niagara
And in the end our customers didn’t get what they wanted
8
9. We seriously improved the output of our software
delivery processes by…
accepting we don’t exactly know what we want upfront
9
10. We started breaking up huge projects in small chunks
of shippable software
To create a flow of value
10
11. So we are switching towards a focus on value,
but need to keep an eye on the whole as well
Company
Vision
Product
Vision
Epic
Theme
Shippable
software
12 months 6 months time 3 months time 2-3 weeks time
time frame frame frame frame
11
12. So we are switching towards a focus on value,
but need to keep an eye on the whole as well
Company
Vision
?Product
Vision
Epic
Theme
Shippable
software
12 months 6 months time 3 months time 2-3 weeks time
time frame frame frame frame
12
13. So we are switching towards a focus on value,
but need to keep an eye on the whole as well
Company
Vision
Product
Vision
Epic
Theme
Shippable
software
So,frame are gettingframetime aren’t we? frametime
we
12 months
time
there,
6 months 3 months 2-3 weeks time
frame
13
14. Well, we also encountered some issues getting our
So we are switching towards a focus on value,
value easily keep an eye on the whole as well
but need to in production
Company
Vision
Product
Vision
Epic
Theme
Shippable
software
So, we are gettingframetime aren’t we? frametime
12 months
time frame
there,
6 months 3 months 2-3 weeks time
frame
14
15. Well, we also encountered some issues getting our
value easily in production
Availability
Test environments
Shippable
software
Processes &
Procedures
Deployment
Silo’s Authorizations
Manual
test effort
Some examples of what we encounter, Software in
production
have been solved or are still ongoing
15
16. Closing the gap step by step
Examples of experiments we did: Plan
• (Ownership of) Test environments
• Automated build
• Automated testing
Act Do
• Automated deployment
• Steps towards Agile Governance
Check
But it is hard to automate automation
16
17. We needed a focus point. It became Continuous
Delivery
“Continuous delivery is about putting the release schedule in the hands of the
business, not in the hands of IT. Implementing continuous delivery means
making sure your software is always production ready throughout its entire
lifecycle – that any build could potentially be released to users at the touch of
a button using a fully automated process in a matter of seconds or minutes.
Jez Humble, David Farley: Continuous Delivery
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18. Our journey
1 Why we started our journey
On our journey, we started to explore and change the dark
2
places of our world
3 It takes two to tango
4 So where are we now?
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19. It takes two to change a large organization
Management & Employees
19
20. Started bottom up with top down support
We want change,
so go for it
We want change
…and had to learn all the way through
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21. Struggle: empowerment is a very thin cord to
balance on
Management Funnel*
Strategic Objective Direction (Lean
Level (or Problem) Agile Roadmap)
Management
Tactical Pre Execution of
Level conditions roadmap
Employees Operational People excelling
(Teams) Level How in their craft
Conflict pyramid*
Managing an empowered team means being closer to the
team than before
* Based on Leidinggeven zonder bevelen – Filip Vandendriessche
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22. Training for both management and employees is
essential to become Lean Agile
Example of a 5 days training program for first line and middle management of the IT Value Stream
Time Monday Tuesday Wednesday Thursday Friday
09:00 1 Introduction 9 Review Previous Day 9 Review Previous Day 9 Review Previous Day 9 Review Previous Day
10:00 2 Why and What of Agile 10 Flow 15 Seeing the whole 20 Starting Agile & Scaling 24 Commitment
(systems thinking) up
11:00 11 Kanban
16 Continuous 21 Agile: Practical
Improvement Exercise Experiences
3 Lean & Agile Principles 12 Operational
12:00 Management & KPI’s
13:00 Lunch Lunch Lunch Lunch Lunch
4 Basics of Scrum 12 KPI’s, cont. 17 Leading the Change 22 Performance 24 Commitment, cont.
14:00 Management
13 Portfolio Management & 18 Being a Change Role
5 OM of Self Directed Planning Model 25 Evaluation
15:00 Teams
6 Mindset & Behavior 14 Continuous improve 19 Agile: Practical 23 Agile Safari
16:00 7 Waste towards perfection Experiences
8 Reflection on your Why 8 Reflection on your Why 8 Reflection on your Why 8 Reflection on your Why
17:00 & What of Agile & What of Agile & What of Agile & What of Agile
Drinks
18:00
19:00
First line and middle management are in the driver’s seat
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23. To resolve problems structurally and capture
solutions at every level…
Structural Problem Solving at every Level
Senior Management
Middle Management
Lean Agile Coaches
High Performing Teams
Management
•Problems which can not •Prioritized problems Inattention
Solution
be resolved without help •Status on resolving to results
•Solutions which might be
Delivery impediments
useful for others •Solutions Avoidance of
Plan accountability
Lean Agile Lack of commitment
Teams Act Do
Check Fear of conflict
Absence of trust
From: The five dysfunctions of a team – Patrick Lencioni
we need to become a learning organization
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24. Our journey
1 Why we started our journey
On our journey, we started to explore and change the dark
2
places of our world
3 It takes two to tango
4 So where are we now?
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25. We are getting clear results*
37+ % faster time to market of IT changes
20+ % efficiency gain
50+ % reduction of incidents by PDCA
*Some examples. Results differ per value chain depending on maturity
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26. And our customers feel it*
“Well done ING. Do continue”
We are on the right track, but with every issue solved
more problems become visible
* Customer Feedback on Mobile Banking ING App
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27. We have just started on our journey and are
determined to go forward
The bag’s not for what I take, Colson -
it’s for what I find along the way
MacGyver, 1985
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28. Photo rights reserved:
Slide Photo Photographer Image bank
8 Changed priorities ahead Domeheid Flickr
9 Waterfall DrStarbuck Flickr
10 Big Ship Lyng883 Flickr
Sailing boats Ian Sane Flickr
19 Tango Katagaci Stock.xchng
28 Road Alaskan Dude Flickr
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