Download to read offline
![John%20Brock%20Resume[1]](https://cdn.slidesharecdn.com/ss_thumbnails/e85d6cc9-e0c8-4fc8-a399-f8d87fc7f195-161026002855-thumbnail.jpg?width=640&height=640&fit=bounds)
![Jamal Sofan CV[1] (1) (3)](https://cdn.slidesharecdn.com/ss_thumbnails/3dd9eca9-0db9-4b5a-8a5b-bf63c137b321-170202182038-thumbnail.jpg?width=640&height=640&fit=bounds)
Guillermo Agbayani Surdilla
- 1. Guillermo Agbayani Surdilla Lot10. Block 17, sta. Isabel St., Villa Sta. Barbara, Sta. Barbara, Pangasinan +639398137979 PERSONAL INFORMATION Date of Birth : July 28,1970 Religion : Catholic Citizenship : Filipino EDUCATION Bachelor of Science in Mechanical Engineering 1992 University of Luzon ( formerly Luzon Colleges ) Dagupan City National Secondary Education Curriculum ( High School ) 1987 Dagupan City National High School Dagupan City EMPLOYMENT MANAGEMENT TRAINEE December 15, 201 – March 15,2014 Comglassco Dagupan City Ensure sales target, seek new customer to promote product, assist branch operation and maintained within the company limits and achieving company full profit sales SERVICE MANAGER May 15, 2012 – July 5, 2013 Toyota Quezon Avenue Inc. Quezon Ave., Quezon City To take full responsibility in the proper operation and control of the dealer service workshop, conforming to the policies, standards and procedures of Toyota Motor Philippines and Toyota Motor Corporation. Ensure proper operation and control of all Department section through the respective section heads and group supervisors. Enforce and implement all policies, standard and procedures and system of workshop operations based on and with reference to Toyota Service Marketing Program, Toyota Customer Care System and Reception Process, Toyota Technical Servicing and Repair Procedures, Toyota Warranty Provision and Procedures, Technical Training Program and Procedures, Workshop Management and Operating Procedures and Workshop Directives and Instruction as per service bulletin and Technical Information Publication SERVICE MANAGER October 15, 2012 – March 15, 2012 Hyundai Otis Mandaluyong City Manages the Service Department to ensure that customer’s needs are met, vehicles are fixed right the first time, increases focus on business growth, profitability, and employee satisfaction, Oversees all activities of the Service Department including monitoring department finances, customer service, monitor inventory, merchandising and repairs. Ensures high quality service and repair are provided to every customer and customer receives prompt response or status of repairs; maintains a clean, professional environment. Monitors the flow of work in the Service Department and Intervenes as needed to ensure work is accomplished. Depart from traditional way of doing things as appropriate to ensure maximum customer satisfaction and loyalty
- 2. SERVICE MANAGER October1, 2010 – October 15,2011 Chevrolet Shaw ( Juno Cars Inc ) Mandaluyong City Manages the Service Department to ensure that customer’s needs are met, vehicles are fixed right the first time, increases focus on business growth, profitability, and employee satisfaction, Oversees all activities of the Service Department including monitoring department finances, customer service, monitor inventory, merchandising and repairs. Ensures high quality service and repair are provided to every customer and customer receives prompt response or status of repairs; maintains a clean, professional environment. Monitors the flow of work in the Service Department and Intervenes as needed to ensure work is accomplished. Depart from traditional way of doing things as appropriate to ensure maximum customer satisfaction and loyalty Reception Head May 15,2007 – June 15, 2009 FORD Alabang ( Dearborn Motors Inc. ) Muntinlupa City Delegates and Monitor daily activities, performance productivity and efficiency, sets expectation Attend to customer needs and expectation to Ford Satisfaction Implements and maintains job loading and quality control systems that will assure the department is operating at maximum level of productivity and efficiency, completing job when promise, minimizing repeat repairs. Plans, develops recommend and coordinates implementation of personnel and compensation changes Parts and Service – Supervisor June 2003 – May 15,2007 FORD Dagupan Dagupan City Create and implements sales and marketing plans that will assure that the parts and service department are aggressively seeking new customer and markets, achieving its full sales and profit potential. Monitor and create order that within the company limits and achieving company full profit sales. Implements and Maintain an inventory control and reports on daily basis Delegates work assignment, sets expectation and monitors delegated activities Plans, develops recommend and coordinates implementation of personnel and compensation changes Technical Service Engineer March 2002 – May 2003 Head Service Advisor Sept 2000 – February 2002 Service Advisor Sept 1996 – August 2000 Motorplaza Inc ( Mitsubishi Motor Philippines Corp. ) Calasiao, Pangasinan Responsible for the approval of vehicle warranty, ensures that the dealership is in full compliance with all procedures, policies, and rules with respect to the maintenance of warranty parts as prescribed by the principal. Conduct training and assistance on technical aspect to employees, improve the technical skills and productivity Assist service operation on technical matters Noting deficiencies in product and giving recommendation Responsible for monitoring of service personnel daily activities in providing customer service satisfaction In charge in estimating the damage part of the client vehicles Implements and maintains job loading and quality control systems that will assure the department is operating at maximum level of productivity and efficiency, completing job when promise, minimizing repeat repairs. Responsible in interfacing with client’s in providing customer service and satisfaction Well-motivated and excellent in communication skill Maintenace Engineer August 1993 – December 1995 Five Star Bus Company Pasay City Implements and maintains control in monitoring the maintenance of buses Implement and maintain personnel job loading and assignment
- 3. TRAINING ATTENDED Leadership forEmerging Leaders Seminars April 5, 2013 Toyota Quezon Avenue Inc. Creative Selling Seminar April 11,2013 Toyota Quezon Avenue Inc. Discovering your gift and purpose and Seminars April 24, 2013 Toyota Quezon Avenue Inc. Pollution Control Officer Course DENR – Region IV A Dale Carnegie Training Course Ford Group Philippines Inc. MSX Training ( Management Service Training ) Ford Group Philippines Inc. Quality Service Training Course Ford Group Philippines Inc. Technical Service Engineer Course ( TSG-SP1) Mitsubishi Motors Philippines Corporation Mitsubishi Service Technician Education Program ( Chassis ) Mitsubishi Motors Philippines Corporation Mitsubishi Service Technician Education Program ( A/T Pajero ) Mitsubishi Motors Philippines Corporation Mitsubishi Service Technician Education Program ( Manual T/M ) Mitsubishi Motors Philippines Corporation Mitsubishi Service Technician Education Program ( A/T 4F42) Mitsubishi Motors Philippines Corporation Mitsubishi Service Technician Education Program ( M-STEP 1 ) Mitsubishi Motors Philippines Corporation Mitsubishi Service Advisor Course 2 ( M-SAC 2) Mitsubishi Motors Philippines Corporation Mitsubishi Service Advisor Course 1 ( M-SAC 1) Mitsubishi Motors Philippines Corporation Skill Upgrading – Arc welding Technical Education and Skill Development Authority Lingayen, Pangasinan
- 4. ACHIEVEMENT 3rd place MMC AsianTechnician Contest 2001 TEAM COMPETITION Mitsubishi Motors Corporation Okasaki, Japan Best Service Advisor 2000 INDIVIDUAL COMPETITION Mitsubishi Motors Balintawak Balintawak, Quezon City 1st place National Mitsubishi Motors Service Olympics 2000 TEAM COMPETITION Mitsubishi Motors Balintawak Balintawak, Quezon City Best Service Advisor 1999 INDIVIDUAL COMPETITION PDI Center, Union Motors Corporation Ortigas Extension, Cainta 2nd place National Mitsubishi motors Service Olympics 1999 TEAM COMPETITION PDI Center, Union Motors Corporation Ortigas Extension, Cainta 3rd place National Mitsubishi Motors Service Olympics 1998 TEAM COMPETITION Diamond Motors Corporation Valle Verde, Ortigas OTHER INFORMATION SSS : 02-0983199-9 TIN : 904-311-642 HDMF : 0101 046229 07 PHIL HEALTH ; 05-050002439-6 I hereby certify that the above information are true and correct to my knowledge and belief Guillermo A. Surdilla