1. TRAVIS W. GRAYSON
3435 Eddy-Scant City Rd Arab AL 35016
Grayson12@charter.net
256-550-2423
Objectives
To obtain a challenging position in Quality Engineering within a reputable company with
a vision to use my wide-ranging experience for the benefit of the entire organization.
Key Achievements
 Effectively managed and maintained good customer relations through significant company
growth in sales and volume of production
 Efficaciously reduced volume of third party containment activity and negotiating lower rates
with third party containment companies to reduce overall containment cost.
 Successfully worked with customers and internal support teams to bring about the
improvement of overall quality performance with all customers.
 Assisted in managing Quality Systems and department structure throughout multiple
organizational changes in leadership.
 RVI Huntsville has experienced an increase in positive customer feedback and improved
customer score cards under my leadership.
Additional Skills
 Strong analytical ability
 Comfortable working in a wide variety of environments
 Excellent interpersonal communication skills
 Proven team building skills
 Lean Manufacturing Operations
 Lean Quality Tools (FMEA, Pareto Charts, Fishbone Diagrams, Six Sigma, 5S, 8D Methodology)
 Process Development & Improvement
 Scrap Reduction & Output Increase
 Statistical Process Controls

2. 2
TRAVISW.GRAYSON
Experience
SEPTEMBER 2014 – PRESENT RIDGEVIEW INDUSTRIES HUNTSVILLLE, AL
CUSTOMER SUPPORT QUALITY ENGINEER / CORRECTIVE ACTIONS QUALITY ENGINEER
 Receive and respond to customer queries to meet customer expectations and maintain
strong customer relations
 Support Customer Quality Systems Audit visits (QAV)
 Manage & maintain corrective actions database and matrix for improved tracking of
corrective action activity
 Effectively communicate customer concerns throughout organization ( Management,
Manufacturing, and Technical Support teams)
 Track external sort cost and manage third party containment activity
 Perform monthly, quarterly and annual customer quality performance data analysis
 Work with Senior Management to formulate quality improvement plans / targets based on
data analysis
 Work with RVI New Product Launch & Engineering teams to improve systems
performance by tracking and presenting quarterly past problem history data analysis
JULY 2010 – SEPTEMBER 2014 RIDGEVIEW INDUSTRIES HUNTSVILLLE, AL
QUALITY DEPT. SUPERVISOR/QUALTIY ENGINEER
 Supervised & managed Quality Dept. personnel
 Receive and respond to customer queries to meet their expectations and
maintained strong customer relations
 Facilitate QAV audits & ISO/TS certification audit for RVI’s Huntsville facility
including all internal audits
 Manage & maintain corrective actions database and matrix for improved tracking
of corrective action activity
 Maintain Quality department records
 Overseeing daily operations of quality systems & processes
 Worked with technical support teams to troubleshoot both internal and external
quality issues and implement effective counter measures
 Inform management and leadership teams of all customer related and internal
quality concerns
 Manage inventory in the Quality Hold / Quarantine area
 Oversight of supplier quality
 Coordinate new model launch activity and process capability studies
 Track external sort cost and manage third party containment activity
MAY 2010 – JULY 2010 RIDGEVIEW INDUSTRIES HUNTSVILLE, AL
QUALITY CONTROL INSPECTOR/AUDITOR
 Provided Quality support to production associates by creating visual aids, Quality
Alerts, facilitating quality inspection training, etc.
 Effectively manage inventory transactions in QAD system
 Assisted Quality Engineer with trouble shooting for Corrective Action Requests &
maintaining all Corrective Action documentation
2007- 2010 HFI ARAB, AL
QUALITY CONTROL AUDITOR/QUALITY HOLD CLERK
 Manage inventory in QC Hold
 Process Customer Returns

3. 3
TRAVISW.GRAYSON
 Perform inbound inspections of product used in production
 Visit both customer and supplier facilities to resolve any issues that need to be
addressed
 Data entry into a variety of internal databases
 Perform internal audits of all manufacturing and quality systems
 Supervise and organize any sorting of nonconforming product provided by
outside suppliers
 Exceptional computer skills with knowledge of CITRIX, INTERNAL PPM
DATABASE, MACOLA INVENTORY CONTROL DATABASE, MICROSOFT WORD,
EXCEL, POWERPOINT
2006- 2007 HFI ARAB, AL
PRODUCTION OPERATOR
 Assembly mid-center seats
 Responsible for in-process inspection
 Work in a team orientated environment
2005-2006 F L CRANE AND SONS HUNTSVILLE, AL
COMMERCIAL CONSTRUCTION
 Commercial framing and drywall
 Installing acoustical ceiling systems
2005-2006 HEARTLAND SUNROOM AND SPAS HUNTSVILLE, AL
DESIGN CONSULTANT
 CAD design of sunroom additions
 In home sales presentations & price quoting
 Trade show sales
1999-2005 SELF-EMPLOYED ARAB, AL
 Subcontractor drywall hanging
 Managing crews of 2 to 6 people
 Payroll and Accounting
 Tracking employees hours
 Job coordination and scheduling
 Education
 1991 | GRADUATED
 ARAB HIGH SCHOOL ARAB, AL
 REFERENCES
AVAILABLE UPON REQUEST