Tammy Myers is seeking a challenging position utilizing her strong communication and organizational skills and over 10 years of experience in customer service and contract administration roles. She has extensive experience managing customer accounts and contracts, ensuring data integrity, and providing sales analysis reporting. Her background includes roles processing customer orders, maintaining account and pricing data, and administering corporate contracts and agreements.

1. TAMMY R MYERS
601 HIGHLAND ST | 513-600-5825 | TAMMYRMYERS67@GMAIL.COM
Objective
Seeking a challenging position that will broaden my strong communication and organizational skills and
utilize my experience and knowledge.
Experience
10/18/2013 TO PRESENT Devicor Medical Products Cincinnati, OH
CUSTOMER CONTRACT ADMINISTRATOR
 Responsible for the administration and performance tracking of all corporate contracts
and pricing agreements. Includes national GPO’s and IDN groups.
 Responsible for the company’s ERP system ( QAD) including data integrity,
maintenance, change control, price loading, order and invoice integrity support and
pricing credit requests.
 Manage all eLOC’s ( Letters of Commitment) submissions to ensure price accuracy of
all customers and proper alignment of GPO groups.
 Build IDN/GPO groups price agreements and maintain accuracy of information and
pricing.
 Continue to work with customer service with price verification of PO’s, continue to
work with other departments to maintain customer data integrity and pricing and
invoicing issues.
 Manage our install base and end user maintenance information.
 Responsible for documenting and maintaining all pricing agreements,group agreements
and contract/GPO agreements.
 Work with finance department to load approved intra-company and International
accounts and pricing.
 Maintain and process our registration with the SAM government website.
 Provide sales data and analysis reports to VP of sales and VP of Health Systems
 Provide sales trending reports for GPO/IDN groups
 Track and maintain start and end dates for all contracts and coordinate sales force
notifications.
 Conduct sales analysis reports of each GPO/IDN group to track sales performance ,
compliance and gross profit.
 Maintain and process compliance reports and analysis of all contracts and GPO groups.

2. 2/1/2012 TO 10/18/2013 Devicor Medical Products Cincinnati, OH
CUSTOMER DATA MANAGEMENT
 Processed New Customer Applications and ensured proper set up of all new accounts and
new billing accounts. Processed all additional ship to accounts and ensured proper
alignment with sold to accounts and billing accounts.
 Maintained customer master file correcting inaccurate data to ensure correct sales data &
pricing & customer invoicing.
 First point of contact for customer service with pricing verification on all called in and
faxed PO’s.
 Assisted with Warranty contract account builds
 Assist outside sales force with customer pricing issues and verifying customer account
data.
8/28/2011 TO 2/1/2012 Devicor Medical Products Cincinnati, OH
CUSTOMER SERVICE
 Processed customer orders by phone, fax and email. Processed returns and credits and
train teammates on return questions and issues.
 Helped train teammates on QAD system and the new company’s start up procedures
 Ran reports to show what orders have not released yet and maintain contact with
warehouse to work thru issues to release orders.
 Trained teammates on order entry, return maintenance and order maintenance issues.
 Worked with other departments for pricing issues and accounting issues.
 Helped with solving order delivery issues, tracking order deliveries thru FedEx and
solving why an order may not have delivered.
2/1/2011 TO 8/232011 Society for Handicapped Citizens Carlisle, OH
ICFMR Administrator
Responsible for managing and supervising direct care and support staff of 20+ employees.
Interview, hire and provide training for direct care staff
Ensured ongoing compliance and quality assurance with state and federalregulations pertinent
to the operation of the facility.
Assumed overall responsibility for smooth operation of the facility.
Ensured that all department policies, procedures, fire drills and safety codes are followed.
Required to report to board members a monthly report.
Required to comply with all state and licensure officials on yearly licensure renewals.

3. 3/15/2005 TO 7/31/2010 Besse Medical WestChester,OH
Accounting
Responsible for a portfolio of a client list within an assigned territory. Maintain current
payments and secure payment arrangements with physician offices to ensure orders would be
processed.
Responsible for negotiating payment arrangements on past due accounts to bring accounts
current.
Education
Little Miami High School-Diploma 1985
Skills
 Proficient in Microsoft office, Word and Excel
References
References are available on request.

4. Education
Current Mercy College Bronx, N.Y.
Business Administration A.S. (graduation expected 6/2017)
9/1/2008 Sanford Brown Institute White Plains, N.Y.
Cardiovascular Technology
Skills
 Bilingual (Spanish)
 Proficient in Microsoft office
 Proficient in Xcelera
References
References are available on request.