This is a quick presentation on putting together a janitorial training manual or handbook, this can be used for janitorial, carpet cleaning and commercial cleaning services.
The purpose of this sample is to share some topics and general information to include in an employee training manual.
This training manual is a simple way to describe the expectations of our team members and outline the policy and procedures we follow to provide the absolute best service experience possible.
All associates are expected to become familiar with the contents of this handbook in the first 30 days of employment and share all questions they may have with management.
In any service organization, customer relations are our most asset. Every associate representing Commercial Cleaning Company needs to be aware of every action we take with our customers and the public at large
Evidence for my ePortfolio -
One unit from my 13-lesson manual designed as a self-paced study for the janitorial staff of our school district.
http://eportfolio4mwalkerwade.wordpress.com/
A workplace is where you spend more than half of your active life. Hence the way you maintain your relations in a workplace can affect your life in a great way. While personal health and hygiene may appear to be an insignificant part of one’s personality, it usually has a great impact on the impression one creates in a workplace.
See presentation on Personal Health
Employsure Workplace Presentation | Workplace HygieneEmploysure AU
This presentation by Employsure provides an overview of workplace hygiene. Including what to include in a workplace hygiene policy and the correct handwashing steps. It is designed to help employers understand their rights and obligations.
With one of the most complex workplace relations systems in the world it's a challenge for owners and managers of SMEs in Australia to ensure they are compliant. Small businesses often struggle to understand their obligations to employees and that's where Employsure can help.
Employsure protects employers from risks by providing unlimited advice, legally compliant documents, insurance and representation. Employsure is a workplace relations specialist dedicated to helping small businesses succeed by creating fair and safe workplaces.
Call us: 1300 651 415
Visit us at: https://employsure.com.au/
LinkedIn: https://www.linkedin.com/company/empl...
Facebook: https://www.facebook.com/employsure.c...
Twitter: https://twitter.com/Employsure
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
Housekeeping beginners can learn basic cleaning method and the tools used for cleaning. hand hygiene and the PPE required for cleaning is described clearly. basic cleaning procedure for washroom and office room was shared with few photos and descriptions. new joiners and the cleaning companies can use this induction for the induction.
Evidence for my ePortfolio -
One unit from my 13-lesson manual designed as a self-paced study for the janitorial staff of our school district.
http://eportfolio4mwalkerwade.wordpress.com/
A workplace is where you spend more than half of your active life. Hence the way you maintain your relations in a workplace can affect your life in a great way. While personal health and hygiene may appear to be an insignificant part of one’s personality, it usually has a great impact on the impression one creates in a workplace.
See presentation on Personal Health
Employsure Workplace Presentation | Workplace HygieneEmploysure AU
This presentation by Employsure provides an overview of workplace hygiene. Including what to include in a workplace hygiene policy and the correct handwashing steps. It is designed to help employers understand their rights and obligations.
With one of the most complex workplace relations systems in the world it's a challenge for owners and managers of SMEs in Australia to ensure they are compliant. Small businesses often struggle to understand their obligations to employees and that's where Employsure can help.
Employsure protects employers from risks by providing unlimited advice, legally compliant documents, insurance and representation. Employsure is a workplace relations specialist dedicated to helping small businesses succeed by creating fair and safe workplaces.
Call us: 1300 651 415
Visit us at: https://employsure.com.au/
LinkedIn: https://www.linkedin.com/company/empl...
Facebook: https://www.facebook.com/employsure.c...
Twitter: https://twitter.com/Employsure
Slides on why office etiquette is important, 6 rules for using your cell phone at work, 8 rules for e-mail etiquette, 8 slides on how to behave at office parties, 7 tips about eating etiquette, guidelines for using the office bathroom, 15 slides on office attire, important things for working in open and partitioned workplaces/offices, guidelines for bringing your dog into the office, 3 things you should know when you become a new mom, tips and guidelines about gift-giving in the office, 8 slides on telephone etiquette, 9 tips about twitter etiquette, 7 guidelines for sending business greeting cards, 9 slides on how to take teleclasses, 9 tips for business meals, and office etiquette for recent graduates.
Housekeeping beginners can learn basic cleaning method and the tools used for cleaning. hand hygiene and the PPE required for cleaning is described clearly. basic cleaning procedure for washroom and office room was shared with few photos and descriptions. new joiners and the cleaning companies can use this induction for the induction.
Good Workplace Hygiene Is... about getting the right facilities.torkuk
In Tork UK's third installment of digital content, we discuss 10 Essential Considerations for Facilities Managers when sourcing hygiene facilities for the workplace.
Which hygiene facilities do you have in your workplace? What measures are you taking to ensure good hygiene in your workplace?
Safety Inspections and Sample Safety Inspection.Health and safety training D...Salman Jailani
Safety Inspections and Sample Safety Inspection.Health and safety training Definition of risk WHAT ARE PERMITS-TO-WORK
Mechanical Engineering
00923006902338
Good Workplace Hygiene Is... about getting the right facilities.torkuk
In Tork UK's third installment of digital content, we discuss 10 Essential Considerations for Facilities Managers when sourcing hygiene facilities for the workplace.
Which hygiene facilities do you have in your workplace? What measures are you taking to ensure good hygiene in your workplace?
Safety Inspections and Sample Safety Inspection.Health and safety training D...Salman Jailani
Safety Inspections and Sample Safety Inspection.Health and safety training Definition of risk WHAT ARE PERMITS-TO-WORK
Mechanical Engineering
00923006902338
How to Classify Your Exempt and Non Exempt Employees Correctly June 15, 2016Allyson Lewis
On May 18, 2016 the Department of Labor released new rules that significantly impact how you pay your employees. Do you know the answer to which employee and which position will be exempt or non-exempt under the new rules?
Join us for an overview of the new DOL rules and a demonstration of the new Classification Wizard tool from KPA HRDrive. Using the Classification Wizard will allow you to quickly and easily determine which employees must be paid overtime, which employees must be paid minimum wage for all hours worked, and which employees are exempt from overtime. The Classification Wizard asks you a series of questions to help determine the appropriate employee classification quickly and easily, and also gives you access to certified HR professionals by phone or email at any point in the process.
The webinar will be presented by Kathryn Carlson, Vice President of HR Management Products. Kathryn has over 25 years of human resources management experience and is a certified HR professional. For the past 13 years she has focused on developing HR software and programs to improve efficiency, reduce risk, and ensure compliance for companies ranging from small businesses to international.
Optimizing Your Management for Business ExpansionAmanda Collette
Efficient business management is a must especially if you're planning to expand. Among the first things you should establish to ensure your business runs smoothly are systems for your employees covering job descriptions, delegation, compensation and training. Read this document from Alliance Accounting for details.
Top Digital Marketing Strategies For Cleaning Servicesshane deubell
In todays blog we are going to cover the Top digital marketing strategies for cleaning services.
This can apply to commercial carpet cleaning, disinfecting, tile cleaning and all other specialty services.
Some of these platforms you will be aware of but some others you might not be or never thought about.
How To Get Janitorial Contracts With Tech Bulletinsshane deubell
In this presentation we are going to cover four steps in how to use technical bulletins to sell janitorial contracts.
Step 1: What is a technical bulletin
Step 2: who is the type of lead this will appeal to
Step 3: How to use them to sell contracts
Step 4: Where to use them to reach our most promising leads.
The purpose of Account Based Marketing is to get the right information, to the right lead, the right way.
How To Get Incredible Janitorial Accounts By Filtering Leadsshane deubell
Ever wonder how some janitorial services get incredible janitorial accounts? This presentation is how you can get incredible janitorial accounts by filtering leads.
We will show you how to take the 10 thousand businesses in your area and narrow it down to 500 - 1000 business best commercial accounts and leads in your area.
Sample Carpet Cleaning Marketing Plan Targeting Churchesshane deubell
This is a sample commercial carpet cleaning marketing campaign targeting Churches and religious organizations in general.
We used phone appointments as the example but door to door visits can easily be used as well.
Also sales letters and flyers can be replaced with postcards
How To Get Commercial Cleaning Accountsshane deubell
This is a quick presentation on how to get commercial cleaning accounts. We conducted a survey of 1000 small business owners and managers asking one simple question.
How do you prefer commercial cleaning businesses contact you?
The choices were : email marketing, phone, door to door sales, direct mail, networking, google search, and social media
This presentation is on how to create janitorial sales leads using landing pages. The target prospect here is property managers and property management firms.
With landing pages we can create very specific messages to very specific prospects for janitorial, commercial cleaning and carpet cleaning leads.
In this example we used testimonials as the value proposition
How to on reaching out to Property Managers through email marketing template, commercial carpet cleaning, tile and janitorial businesses.
Now there is a couple different types of email, this is a template for reaching out to a prospect or connecting with someone couple times a year. Spam would be putting someone on a drip campaign, sending out newsletters and promotions unsolicited.
I dont see a problem with connecting with someone through a cold email or setting up an appointment in the future.
To get started we have 3 main sections to this template, the introduction is where we introduce ourselves, company and reason for contacting them. Some of the different approaches are technical for example where you talk about your equipment, green cleaning etc.
This example is more value or service related we focused on what challenges or problems they are likely to encounter and how to solve them.
A third option can be going directly into naming other property managers you work with, other projects you recently completed.
Sample Janitorial Proposal and Commercial Cleaning Estimateshane deubell
This is a sample proposal for janitorial services, commercial cleaning estimates and creating a template. The first page is a cover letter where you can write about your business. Some things to include is how many accounts you have.
The next paragraph is a value proposition, this example is for safety which would be great for manufacturing, distribution maybe even medical janitorial accounts.
Next page create a price page listing the cost for janitorial services on a monthly and annual basis. List the day porter hours and nightly days/hours if possible. Below is the specialty cleaning section including carpet cleaning, tile & grout cleaning, floor stripping and waxing or restroom steam cleaning. Make sure to list what is included on what rotation and what is an extra charge.
Building cleaning frequency and tasks is the next page, I think a table is better but this is just an example. List all the main areas to be cleaned in the office and on what frequency the tasks will be completed. Private offices, common areas, lobby, restrooms and break rooms are the basics.
This is a blog on using sales letters for prospecting commercial cleaning accounts. Sales letters can be used for commercial cleaning, janitorial, tile cleaning or any other specialty cleaning service focused on generating commercial leads. I love sales letters for follow up, this is just my personal opinion and experience.
The main challenge is making sure we have the decision maker’s name and correct spelling. In the cleaning business this position can cover many different titles from office manager, facility manager, purchasing department and 5 others.
You can make the argument that in specific industries, we know from experience who usually handles the vendors.
Today, with so much marketing going towards email marketing we can make a valid argument that to stand out a personal letter can really work. Just looking at my own I receive 50 emails a day easy but only a personal letter maybe 1x month. Now whether you include a sell sheet/ brochure or just a letter by itself is personal choice, we never saw any numbers that jumped out with or without a sales aid attached.
Sample commercial cleaning cold calling script. Cold calling or telemarketing can be one of the best marketing strategies for commercial accounts in janitorial, commercial carpet cleaning and general cleaning.
The important part is to introduce yourself and your business and not try to sell anything in the initial phone introduction.
Sample Janitorial Marketing Plan, Medical Buildingsshane deubell
This blog is on building commercial cleaning marketing plan- target marketing. What we cover on this blog is creating a leads list of prospects to market too. For this example we focused on the medical industry and doctors, dentist, clinics and nursing homes. Medical is always a great prospect for commercial cleaning, janitorial, carpet and tile cleaning service businesses.
This is a blog and video on creating a commercial cleaning brochure, targeting churches and religious organizations in general. One of the challenges with marketing to churches is they are non for organizations and often do not have a lot of money. The other challenge is how to let them know we specialize in churches but at the same time be subtle and not offend anyone.
Commercial Carpet Cleaning Business Planshane deubell
Sample business plan for commercial carpet & tile cleaning services. Some of the topics are summary, break point spreadsheet, sales, operations plan, and marketing.
Sample proposal for commercial carpet & tile cleaning services. First page is an estimate providing program options and second page is a detailed description of services.
Textile Chemical Brochure - Tradeasia (1).pdfjeffmilton96
Explore Tradeasia’s brochure for eco-friendly textile chemicals. Enhance your textile production with high-quality, sustainable solutions for superior fabric quality.
When listening about building new Ventures, Marketplaces ideas are something very frequent. On this session we will discuss reasons why you should stay away from it :P , by sharing real stories and misconceptions around them. If you still insist to go for it however, you will at least get an idea of the important and critical strategies to optimize for success like Product, Business Development & Marketing, Operations :)
Reflect Festival Limassol May 2024.
Michael Economou is an Entrepreneur, with Business & Technology foundations and a passion for Innovation. He is working with his team to launch a new venture – Exyde, an AI powered booking platform for Activities & Experiences, aspiring to revolutionize the way we travel and experience the world. Michael has extensive entrepreneurial experience as the co-founder of Ideas2life, AtYourService as well as Foody, an online delivery platform and one of the most prominent ventures in Cyprus’ digital landscape, acquired by Delivery Hero group in 2019. This journey & experience marks a vast expertise in building and scaling marketplaces, enhancing everyday life through technology and making meaningful impact on local communities, which is what Michael and his team are pursuing doing once more with Exyde www.goExyde.com
Salma Karina Hayat is Conscious Digital Transformation Leader at Kudos | Empowering SMEs via CRM & Digital Automation | Award-Winning Entrepreneur & Philanthropist | Education & Homelessness Advocate
What You're Going to Learn
- How These 4 Leaks Force You To Work Longer And Harder in order to grow your income… improve just one of these and the impact could be life changing.
- How to SHUT DOWN the revolving door of Income Stagnation… you know, where new sales come into your magazine while at the same time existing sponsors exit.
- How to transform your magazine business by fixing the 4 “DON’Ts”...
#1 LEADS Don’t Book
#2 PROSPECTS Don’t Show
#3 PROSPECTS Don’t Buy
#4 CLIENTS Don’t Stay
- How to identify which leak to fix first so you get the biggest bang for your income.
- Get actionable strategies you can use right away to improve your bookings, sales and retention.
How to Build a Diversified Investment Portfolio.pdfTrims Creators
Building a diversified investment portfolio is a fundamental strategy to manage risk and optimize returns. For both novice and experienced investors, diversification offers a pathway to a more stable and resilient financial future. Here’s an in-depth guide on how to create and maintain a well-diversified investment portfolio.
Best Crypto Marketing Ideas to Lead Your Project to SuccessIntelisync
In this comprehensive slideshow presentation, we delve into the intricacies of crypto marketing, offering invaluable insights and strategies to propel your project to success in the dynamic cryptocurrency landscape. From understanding market trends to building a robust brand identity, engaging with influencers, and analyzing performance metrics, we cover all aspects essential for effective marketing in the crypto space.
Also Intelisync, our cutting-edge service designed to streamline and optimize your marketing efforts, leveraging data-driven insights and innovative strategies to drive growth and visibility for your project.
With a data-driven approach, transparent communication, and a commitment to excellence, InteliSync is your trusted partner for driving meaningful impact in the fast-paced world of Web3. Contact us today to learn more and embark on a journey to crypto marketing mastery!
Ready to elevate your Web3 project to new heights? Contact InteliSync now and unleash the full potential of your crypto venture!
2. This is a quick presentation on putting together a sample
commercial cleaning employee training manual or handbook,
this can be used for janitorial, carpet cleaning and commercial
cleaning services.
The purpose of this sample is to share some topics and general
information to include in an employee training manual or
handbook.
3. On behalf of our big family of fellow associates, owner, vendors,
customers and management we want to you welcome to the
team.
At Commercial Cleaning Service, we believe that every associate
contributes to our growth and are also rewarded equally. We
want every team member to take pride in driving our van,
wearing our uniform and serving our customers to the best of
your ability.
This employee handbook is a simple way to describe the
expectations of our team members and outline the policy and
procedures we follow to provide the absolute best service
experience possible.
All associates are expected to become familiar with the contents
of this handbook in the first 30 days of employment and share
all questions they may have with management.
4. Customer Relations
In any service organization, customer relations are
our most asset. Every associate representing
Commercial Cleaning Company needs to be aware
of every action we take with our customers and the
public at large.
People judge us by how they are treated with every
contact we make. Our first most priority is assisting
customers and potential customers in any business
need we can. This means but is not limited to being
friendly, helpful, polite, positive and most
importantly on time.
Its important to remember our contact with the
public is not only a reflection of ourselves but also
our associates and company culture.
5. • All employees must leave
personal phones, minis, laptops in
their car or company locker before
starting each shift.
• Every lead person will be issued a
company phone to communicate
with customers, management and
other associates. The company
phone can only be used for
emergencies and any personal use
is prohibited.
6. Employment with Commercial Cleaning Service is
100% voluntary and every employee is free to resign
at any time. The company may also terminate
employment at any time in accordance with the state
labor laws of STATE.
The following policies have been created by
management and can be amended, altered or
cancelled at the discretion of the human resource
manager with employee knowledge. Associates will
be given a copy of any future changes or additions in
a timely manner.
Employment
8. The Company believes that the wages and
benefits offered are competitive for the
cleaning industry in our specific geographic
area. If any associate has concerns or
questions about compensation we
encourage them to schedule an appointment
with the human resource manager.
We believe an open and honest relationship
can be a benefit to both management and
associates.
Evaluations are to be held on the anniversary
hiring date every 6 months.
Employee Compensation
9. Equal Opportunity Employer
All employment, promotions and training
opportunities are provided based solely on merit
and employee evaluations. The company does not
discriminate based on race, color, religion, sex,
national origin, age, or any other characteristic
protected by law.
Any questions or concerns should be brought
immediately to the human resource manager
through an appointment or requesting our Report
form to be filled out and handed in to human
resources.
Discrimination will not be tolerated for any reason.
An investigation will take place and any associates
involved subject to disciplinary action.
10. To serve our customers at the highest level possible the
reputation of the Commercial Cleaning Company is of the
highest priority. Our reputation for integrity applies to not only
the letter of a law but also the spirit.
Our success is dependent on the trust of our fellow associates,
vendors and customers. All associates are required to refrain
from any illegal and unethical conduct while under the
employment of the company.
When questions arise immediately contact your direct
supervisor for guidance and if necessary the owner of the
company. In today’s social media world even, a small unethical
act can have a snowball effect and harm not only the company
but also every associate employed.
Its critical to always think of the long-term view of our decisions
and not just the immediate gratification.
11. Relationships and The Workplace
We understand sometimes associates engage in personal and/or romantic relationships
outside of the company hours. Associates who are involved in a dating relationship must
be reported to human resources if they are directly supervising another associate or
have any direct or indirect control of compensation, scheduling, training, etc.
Fellow co workers can feel favoritism is taking place which can hurt a specific team and
or moral of the company. In addition, conflicts that occur outside of the workplace can
be carried into the day to day working environment hurting customer service and
relationships with other team members.
The company does not prohibit personal relationships entirely but needs to monitor
each situation where one associate may have power or influence over another.
12. Business Conflicts
• Associates have an obligation to report all transactions with
vendors, clients and any outside firms we conduct business
with. This includes but not limited to kickbacks, bribes, free
work, free product, price breaks or any quid pro quo (I give
you this and you give me that).
• Any family members and/or personal relationships with
outside firms must be reported to management. This can
include ownership stakes, management roles, employment,
etc.
• The existence of a relationship doesn’t preclude the
company from conducting business with an associates
family member but does need to be reported.
13. Additional Employment
Employees can hold jobs outside of the company if
it does not interfere with employment at our
company. Every associate is held to the same
standard regardless of conditions from outside jobs.
If performance is not being met the company
reserves the right to request a modification of
outside duties or resigning if required.
Employees are not allowed to work for current
clients, vendors or any firm we conduct business
with without prior authorization.
14. All employees are required to sign a non-disclosure
agreement as a condition of employment.
Employees who improperly use or disclose trade
secrets or confidential business information will be
subject to disciplinary action, up to and including
termination of employment and legal action, even if
they do not actually benefit from the disclosed
information.
NON-Disclosure Agreement
15. Employment Categories
• REGULAR FULL TIME- this status is designated for associates who have
passed the 90-day probationary period and are scheduled 40 hours per
week on a regular basis. Full time benefits only apply to associates
scheduled to work for 40 hours.
• PERMENANT PART TIME- is designated for 30 hours week or less of
scheduled hours on a regular basis and have passed the 90-day probation
period
• PROBATIONARY- the first 90 days of employment during which no
benefits apply, and performance will be evaluated to determine long term
classification.
• CONTRACT- contract basis is for associates assigned to specific short term
or temporary projects. No benefits apply
• CASUAL- designated for intermittent scheduling or on call, as needed
basis.
17. Employee Files
• All employee or personnel files are the
property of The Company and restricted
to the human resource manager, direct
supervisor and owner. This may include
application, evaluations, compensation,
vacation time, write ups.
• Access can only be granted by the
human resource manager on a
scheduled time and under supervision.
18. Probation Period Of 90 Days
A probationary period of 90 days is given to all new hires. Any extended absences will extend the period equally. This period gives management time to evaluate performance and find the
best possible fit for any new hire.
In the event management deems it necessary to extend the period, the company reserves the right for a specific period. (example 30 days)
If the probation period is passed the associate will be granted a new classification of full time, part time or causal.
This company relies on the information provided by all applicants in
the form of applications, resumes or references.
If information is found to be inaccurate or falsified later the
company reserves the right to enforce disciplinary action which
may include termination.
19. Performance recommendations and
evaluations can be given on an informal basis
and a formal evaluation process will be given
by your direct supervisor every 6 months.
During this time, we will discuss training
opportunities, goals and bonuses.
Performance Evaluations
20. Every new hire will be issued a job description including a
summary of the job, specific duties, daily tasks to be completed
and checklists that need to be handed in. Each associate is
obligated to familiarize themselves and follow the job
description given for that position.
The company may revise or rewrite job descriptions occasionally
to fit with changes within the industry or service practices. Each
associate will be given an updated version upon completion.
21. Holiday Pay
The following holidays are
observed by The Company:
New years day, Memorial Day,
4th July, Labor Day,
Thanksgiving, Christmas, 1
Personal Floater holiday of
choice.
Any associate scheduled to
work on a holiday will receive
holiday pay and normal pay
for that day.
22. Vacation Time
Each associate is credited with one week
of vacation time after one full year of
employment. Upon 3 years of
continuous employment 2 weeks of
vacation will be credited.
Vacation time must be verified by the
human resource manager 14 days in
advance for compensation to be applied.
The request for vacation time form must
be filled out and handed in.
All unused vacation time will be paid at
the end of the calendar year December
31st.
23. Education Pay
Each employee will be paid a per diem rate of $120 for every training day outside of the company premises. This pay is not in addition to regular pay
but a substitute for regular pay.
Note a certification is a not a guarantee of promotion or advanced compensation unless otherwise agreed to in writing by employee and human
resource manager.
The company is committed to continuous education for each
associate, when outside education opportunities arise the company
will pay for each course based on a case by case basis determined
by the supervisor and human resource manager.
24. Timekeeping
• Each new hire is given a timekeeping badge that is to be used at
the company shop located at.
• Every employee is in charge of their badge and clocking in/out
with other employee cards or for other employees is forbidden and
subject to disciplinary action.
• Any mistakes made with attendance must be signed, dated by
both employee and human resource manager.
• Direct Deposit
• The company uses direct deposit for pay, funds will be
transferred to associates account by 12 am on Friday of every week.
Pay will be based on the previous weeks hours and bonuses. In the
event of a holiday the funds will be made available the day before
or Thursday 12 am.
26. The following classifications are assigned in the event of a
termination
• Resigned- voluntary employee
• Discharged- involuntary initiated by The Company
• Layoff- layoff by company but eligible to work again when
hours are available
• Retired
27. Scheduling
The company currently uses an
online scheduling platform, all
weekly work days/times are
available at the website w .w.w
com on Sunday of each week
6pm.
Each associate is obligated to
check their work schedule and
confirm status.
28. Method Clean Solutions
S ales Train in g S oftware Lead s Marketin g Material
http://methodcleanbiz.com