Dee Adams is an experienced senior change and benefits consultant with over 20 years of experience in the NHS, telecommunications, and financial services industries. She has extensive experience implementing PAS systems and leading business change teams. Currently, she is deployed to the University Hospitals of North Midlands implementing several systems and developing revenue-generating consultancy packages. Adams has a track record of managing projects, analyzing workflows, identifying process improvements, and supporting staff through organizational changes.

1. Dee Adams
Experienced and Effective Senior Change & Benefits Consultant - NHS,
Telecommunications & Financial Services sectors.
Personal Statement
A driven professional, with proven experience, in-depth knowledge of operational processes
and technical skills within the NHS Healthcare industry and various PAS implementations
and other software solutions.
A highly motivated & adaptable person, with a passion for problem solving and a strong
work ethic and strive to produce a solid accurate results.
Amicable & approachable disposition and enjoy humour both in and out of the work
environment.
Work Experience
Medway –Business Change & Benefits Consultant Team Leader - System C -Jan 2013 to
Present
Currently deployed to University Hospitals of North Midlands (Stoke/ Stafford),
implementing PAS, A&E module, Order Comms and Results reporting across 2 acute sites.
In addition to the deployment tasks below I also work internally both with in the Business
Change Team and the wider organisation developing and implementing consultancy services
and packages that are revenue creating packages to our NHS customers - largely in the
Transformation and Benefits areas of the Business Change Consultancy remit. Currently
deploying 12 further work packages over 12 NHS sites.
• Day to day managing of the Business Change Team.
• Work on Strategy and Revenue creating development with the Sales and senior
Management teams.
 Own and manage the Project Change processes;
 Perform and analyse current and future process workflow mapping, including:
• Developing and maintaining a good understanding of the Medway product including
User processes and systems requirements for all systemmodules;
• Ensuring, through Clinical and Non Clinical staff involvement, that operational needs
and delivery of care are represented during the development and implementation of
revised processes;
• Validation of current workflow analysis and benefits;
• Identification of process redesign options and associated realisable benefits;
• Documenting current and to-be processes in a visual and easy to understand format;
• Where available, presenting the options and benefits to appropriate senior staff so
that the preferred options can be selected;
• Working with the Project Manager, IT Trainers and operational staff to manage
process change, and other project activities within the overall change control
processes;
• Undertake gap analysis exercises, where useful and appropriate, and facilitate
workshops and forums for staff (both clinical and non-clinical) from across all levels
of the organisation;
• Provide high quality business change support and facilitation services to the staff
(both clinical and non-clinical) affected by the project;

2. • Participation in software and process run-throughs and testing, as required.
 System Testing and Configuration Responsibilities:
• Assist with the development of integration test plans and scripts relating to the
project to support the key areas of responsibility;
• Ensure that the new system will reflect the operational and clinical needs of the
patients and the Trust
 Project Management Responsibilities
• Provide input into Risk, Issue and Quality registers;
• Play an active role in Project Work stream Teams;
• Adhere to current version control processes and templates;
Medway –Lead Product Specialist - System C -North Middlesex Hospital Trust (London)-Jan
2013 to Dec 2013
Undertake product solution demonstrations for the client clearly presenting the benefits of
the solution;
• Provide client with appropriate documentation/templates e.g. configuration build
workbook/s, role based access mapping documents, process change plan, gap analysis
document etc.
• Working with the client, undertake a gap analysis exercise to identify and ensure the
product solution / application can absorb all current and future operational procedures;
• Working with the client, undertake configuration design workshops and ensure clear
management and control of the configuration build and associated documentation;
• Support the client in the production of a Process Change Plan to enable the product
solution to be utilised to maximum effectiveness by all users;
• Conduct regular reviews of the configuration build and associated documentation and
resolve any issues;
• Work with System C and client project teams to facilitate a smooth implementation of the
product solution and any associated 3rd party integrated software solutions (example: PACS
system)
• Support product solution training as required. (train the trainer & end user)
• Preparation and maintenance of training documentation to support product training;
• Support the testing of new and maintenance product solution releases;
• Identify, investigate and where appropriate escalate software issues and assist with
resolve;
• Some projects may include involvement in the development, maintenance and production
of documentation relating to the use of ad-hoc data collection tools for client sites;
• Assist with data migration where required recognising configuration issues and ensuring
resolve;
• Assist with product solution testing to ensure fit for purpose and go live.
Previous Experience & Roles
Business & Change Analyst -Great Western Hospitals NHS Swindon-Jan 2012-Jan 2013
PAS Back Office Support-North Bristol Trust, Frenchay Hospital -Dec 2011 to 23 Dec 2011
(FTC)

3. PAS Project Manager-Royal United Hospital -April 2011 to October 2011-(FTC)
Senior Analyst (CRS) -Royal United Hospital -January 2011 to April 2011-(FTC)
Change Analyst -Contractorto States of Jersey-August 2009 to December 2010(FTC)
Change Manager - Cymbio Consulting Ltd-July 2008 to July 2009(FTC)
Change Analyst – Royal United Hospital-February 2008 to July 2008-(FTC)
Senior Analyst (CRS) -Royal United Hospital -August 2007 to February 2008-(FTC)
Business Analyst Outpatients Royal United Hospital --September 2005 to August 2007
Service Development Coordinator- Bristol North Primary Care Trust-Dec 2004 to Sep 2005 -
(FTC)
Change Analyst Service Control- Orange Telecommunications -June 2003 to December 2004
Operations Development Analyst-Chase de Vere Investments-April 2002 to June 2003
Business Analyst-Chase de Vere Investments -1999 to June 2003
System Maintenance Officer- Chase de Vere Investments-January 2001 to April 200
Education
BTEC Nat Dip in Travel and Tourism Cert. ABTAC Cert. National Express Cert. Welcome
Host Award. Business Travel Planning Cert, Customer Service NVQ 2. St Martins Italian
level 1 & 2.
City of Bath College -
Bath
1995 to 1997
A Level in English Literature. Political History. GCSE History (B), Physical Education (C),
City of Bath College
1988 to 1991
GCSE's Art and Design (B), English Literature, English Language, Maths, Human Biology,
German, Biology, all Grade (C), Chemistry (D) Physics (D)
Backwell Comprehensive School, -
Somerset
1983 to 1988
Skills
Prince 2 and MSP certified 2015. SIGMA Medway PAS, Cerner Millennium R1 and LC1 PAS,
TrakCare PAS, Microsoft Office, Word, Excel 2000, Visio, Outlook , Lotus, Ami Pro, Word
Perfect, Supercalc5, Omnia, Fairs, Chip, Valuations Console, Sage, Pegasus.
Links
http://uk.linkedin.com/pub/dee-adams/5/7ab/338
dee118@btinternet.com - 07743746600