Jacksonville 4 ds_7-26-2010
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The document discusses the principles and techniques of SMART Conversations, which are described as dialogues characterized by the unrestricted flow of thoughts and feelings, trust, and shared meaning. The key principles are that connecting precedes content, relationships are co-created, honoring others through shared respect, valuing shared interest over self-interest, and seeking synergy through shared understanding.
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This document discusses interpersonal communication and effective communication models. It introduces the basic sender-receiver communication model and the pyramid of mutuality model which emphasizes mutual purpose, meaning, and respect. Communication styles are examined on a continuum from silence to violence, outlining strategies like politicking, hiding, withdrawing, monologuing, labeling and attacking. Examples of these strategies in work, school, home and social settings are provided. The document concludes with discussions around practicing new communication techniques and monitoring progress.
Interpersonal communication
This document discusses interpersonal communication and effective communication models. It introduces the basic sender-receiver communication model and the pyramid of mutuality model which emphasizes mutual purpose, meaning, and respect. Communication styles are discussed along a continuum from silence to violence, outlining strategies like politicking, hiding, withdrawing, monologuing, labeling and attacking. The importance of mutual understanding, shared goals and values, and treating others with dignity are emphasized for effective communication. Practical exercises and scripts are provided to help improve communication skills.
Training PPT
This document summarizes a seminar on constructive conflict management. It identifies the key components of problems as scarce resources, defensive behaviors, clashing wants, and clashing needs. It then outlines steps to use "I" statements, active listening, perspective taking, identifying common goals, brainstorming solutions, comparing solutions, and creating an action plan to resolve conflicts. Sample conflict scenarios are provided to demonstrate applying the conflict resolution techniques. The overall goal is to teach participants how to manage conflicts in a constructive manner through understanding problems, communicating effectively, and jointly solving issues.
Group discussion tips
A group discussion (GD) is used by organizations to evaluate candidates on certain skills and personality traits. It assess communication skills, ability to work in a team, leadership skills, and more. Candidates are observed for how they interact with others, contribute to discussions, and achieve group objectives. Effective participation requires preparation, practicing discussion skills, and focusing on listening, clear expression of ideas, and respecting others. The goal is not to argue but have an informative exchange of views on various topics.
How To Build A Successful Career In Public Speaking
How To Build a Career in Public Speaking, Earn Fabulous Income & Gain National and International Recognition
Public Speaking
This document outlines the key aspects of public speaking, including defining it, different types of speech delivery, developing confidence, and managing anxiety. It discusses the differences between public speaking and conversation, and types of speeches according to purpose and delivery method. Guidelines are provided for developing and outlining a speech, as well as dos and don'ts. The document concludes with an activity where students perform emotion skits to practice public speaking.
UNIT 7: STRATEGIES FOR ORAL COMMUNICATION (Business Communication)
7.1. Strategies for successful speaking and successful listening
7.1.1. Strategies for improving oral presentation
7.1.2. Strategies for reducing stage fright
7.1.3. Strategies for improving listening skills
7.2. Strategies for successful informative and persuasive speaking
7.2.1. Purpose of informative and persuasive speaking
7.2.2. Kinds of informative and persuasive speaking
7.2.3. Audience analysis for informative and persuasive speaking
7.2.4. Organization for informative and persuasive speaking
7.2.5. Supports for informative and persuasive speaking
Communication & Challenging Conversations PCMA 2014 Montreal
Challenging conversations are those everyday interactions that significantly affect you and others. They differ from ordinary dialogue because the opinions of the participants may vary, the emotions are high and the stakes are significant. The way in which you deal with these important discussions can have a positive or negative result and can change the course of your relationship. Learn the tools to handle life’s most difficult conversations, say what’s on your mind, and achieve positive outcomes. Challenging confrontations consists of face-to-face accountability discussions where someone has disappointed you and you talk to him or her directly. When handled well, the problem is resolved and the relationship benefits. New research demonstrates that these disappointments aren’t just irritating – they’re costly, sapping organizational performance by 20 to 50 percent. Learn to permanently resolve failed promises and missed deadlines, transform broken rules and bad behaviors into productive accountability and strengthen relationships while solving problems. At the heart of mastering these challenges is the ability to engage in and maintain dialogue. Masters of dialogue create an atmosphere where everyone feels safe about adding his or her own views to the “shared pool” of ideas being expressed. The skills are critical to the success of all leadership roles. Active participants will increase their awareness of the challenging conversations and confrontations as well as hands-on tips and techniques on how to manage them effectively.
Learning Objectives:
1. How do I deal spontaneously with challenging conversations (where opinions vary, emotions are high and stakes are significant)?
2. How can I resolve problems where I have been disappointed by employee accountability and avoid unnecessary costs and strained relationships?
3. How do I develop and environment where people can carry on a dialogue and feel safe expressing their own view.
Better communication.pdf
This document discusses the importance of communication skills, both in general and specifically for the workplace. It identifies 10 key communication skills: emotional intelligence, cohesion and clarity, friendliness, confidence, empathy, respect, listening, open-mindedness, tone of voice, and asking good questions. These skills are essential for corporate success and preventing issues like low efficiency and morale. The document also notes that small talk is an important communication skill for building social cohesion and trust.
group discussion
its about how to perform good at a group discussion..the various do's and dont's are discussed here...make sure to follow all these things slowly.
Eng/Hema yousry
The document discusses best practices for effective facilitation. It provides tips for determining meeting objectives, priorities, and structure. Additionally, it addresses what is expected of a facilitator by defining facilitation as making group interactions easier and providing unique solutions to needs. Effective facilitators are empathetic, results-oriented, able to manage processes flexibly, and enable groups to manage themselves.
Presentation skills
This document provides guidance on oral presentations. It discusses various types of presentations including prepared, manuscripts, and impromptu. The key steps in developing a presentation are outlined, including planning the topic and purpose, understanding the audience, preparing content and visual aids, and delivering the presentation. Factors for effective delivery are also covered, such as voice, body language, use of visual aids, timing, and concluding strongly. Overall, the document serves as a comprehensive guide to developing and delivering successful oral presentations.
Active Listening, Questioning Skills & Coaching Conversations
The document discusses active listening skills, questioning techniques, and the GROW coaching model. It defines active listening as focusing attention on the speaker to improve understanding. The 4 steps of active listening are outlined. Open, closed, and probing questions are defined and their uses explained. The GROW model is introduced as a structure for coaching conversations, with the stages of Goal, Reality, Options, and Wrap-up described. Activities to practice these skills are proposed.
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Jacksonville 4 ds_7-26-2010
- 1. “ We go into most meetings intent on changing minds. In Dialogue, we go into meetings open to having our minds changed.” - Anonymous SMART Conversations® Copyright, 2010
- 2. SMART Conversations ® Presented to Jacksonville, FL - Public Workshop July 26, 2010 Facilitators: Robert Zinsser Paul Weisman
- 4. Herrmann Brain Dominance Instrument Logical Analytical Fact-based Quantitative Holistic Intuitive Integrating Synthesizing Sequential Organized Detailed Planned Interpersonal Feeling based Kinesthetic Emotional Yellow Red Blue Green Limbic Mode Cerebral Mode Left Mode Right Mode SMART Conversations® Copyright, 2010
- 9. Levels of Conversation What is the intent? SMART Conversations ® L E A R N I N G Dispute Discussion Debate Action-Driven Dialogue SMART Conversations® Copyright, 2010
- 13. Diversity – Be Together SMART Conversations® Copyright, 2010
- 17. The Belief Map How beliefs are formed & expressed EVENT Selected Observation Add Meaning Conclusion Assumption + Emotion Dialogue V Meltdown SMART Conversations® Copyright, 2010 Trigger Style
- 18. Dialogue – Talk Together SMART Conversations® Copyright, 2010
- 19. Principle 3: Honor Others Through Shared Respect Dialogue: Talk Together Asking Telling Engaged Listening SMART Conversations® Copyright, 2010
- 24. Discovery – Think Together SMART Conversations® Copyright, 2010
- 25. Principle 4: Value Shared Interest over Self Interest Discover: Think Together Who How/When What Why Shared Interest Shared Strategy tegy You Me Common Ground Divergent Conversation Convergent Conversation SMART Conversations® Copyright, 2010
- 28. Delivery – Act Together SMART Conversations® Copyright, 2010
- 30. Principle 5: Seek Synergy through Shared Understanding Deliver: Act Together SMART Conversations® Copyright, 2010
Editor's Notes
- Workbook pg i Workbook pg iv
- Divergent Conversation
- ? Where is our point of choice ?
- Synergy: An effect of the interaction of the actions of two agents such that the result of the combined action is greater than expected as a simple additive combination of the two agents acting separately. Also synergism.