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Using activity data to support your users Tom FranklinUniversity of Manchester and Franklin Consulting tom@franklin-consulting.co.uk
What is activity data? Short answer: Anything in a log file Longer answer Every log in Every search Every access of a resource Every submission of a document Every access of a web page Any action in the VLE
BUT
It only matters if:We know who you are www.youtube.com/watch?v=Fe1Ixd4xd8o
Not quiteA proxy will do Logged in users – we know who you are IP address – we know you are the same person But proxy servers will cause problems What really matters is the ability to link activities together Look at patterns of behaviour
Who is doing it?
What is activity data useful for? Student recruitment Student retention Research impact Resource management http://www.flickr.com/photos/joshmaz/2539433150/ http://www.flickr.com/photos/photoplod/5480574102/ http://www.flickr.com/photos/48722974@N07/4523952050/
Student recruitment What are potential students doing on your website Where do they go? What are their routes? Can you tie schools’ IP addresses to UCAS applications? How can you use this information to  Support candidates while they are on the site? Improve the usability of the site?
Student retention http://www.itap.purdue.edu/tlt/signals/
How are they doing? http://www.itap.purdue.edu/learning/tools/signals/Faculty_Brochure.pdf http://farm2.static.flickr.com/1075/565921252_bb01deaedb.jpg
Demonstrating value Library Impact Data Project Relationship between library use and results Using a variety of data Turnstile activity Library management system EZProxy service Student record system Relationship demonstrated (not causality) http://library.hud.ac.uk/blogs/projects/lidp/
No of books borrowed across degree Year of graduation Book borrowing and degree classification http://library.hud.ac.uk/blogs/projects/lidp/2011/07/15/huddersfield-borrowing-year-on-year/
Supporting students Exposing VLE data Identify patterns of behaviour associated with success Identify students who are struggling Change academics' attitudes towards the institutional VLE http://vledata.blogspot.com/
Research impact Beyond Google Analytics Increase use of the institutional repository Help people find the information that they need People who accessed x also accessed y People who searched for a accessed b http://www.jmorganmarketing.com/wp-content/uploads/2010/07/impact_solution_logo.jpg
AEIOU Across Welsh Repository Network Recommender system – people who accessed x also accessed y Increase number of articles accessed per session Combine with similarity based recommendations http://techcomtnd.blogspot.com/2010_08_01_archive.html
Resource utilisation What resources are being used? By whom? What are the patterns? Can you support users to make better use of resources? Are the subscriptions optimal? http://www.bbc.co.uk/news/uk-england-kent-12391221
So what could go wrong? http://www.scenicreflections.com/download/231908/something,somewhere_went_terribly_wrong_Wallpaper/
Data protection Consent Data sharing Anonymisation Collection purposes http://www.biz-online.com/wp-content/uploads/2009/01/data_protection-280x300.jpg
Licensing Data sharing Who with For what purpose Appropriate license Anonymised data?  http://platformx.sourceforge.net/images/license.jpg
404 Data not being collected Data not being retained http://media02.hongkiat.com/error_404_01/24-7media.jpg http://media.smashingmagazine.com/images/404-error-pages/simp.gif
Library Impact Data Project (LIDP) Working with eight universities Several dropped at start as not collecting the information One dropped as not retained the information
Go home and prepare Identify some real benefits that could be achieved Look at the low costs of using the data you are collecting Determine the benefits Persuade your boss to fund it Good luck http://www.literalmom.com/.a/6a014e86614612970d01538f587561970b-800wi

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Iwmw11 using activity data to support your users

  • 1. Using activity data to support your users Tom FranklinUniversity of Manchester and Franklin Consulting tom@franklin-consulting.co.uk
  • 2. What is activity data? Short answer: Anything in a log file Longer answer Every log in Every search Every access of a resource Every submission of a document Every access of a web page Any action in the VLE
  • 3. BUT
  • 4. It only matters if:We know who you are www.youtube.com/watch?v=Fe1Ixd4xd8o
  • 5. Not quiteA proxy will do Logged in users – we know who you are IP address – we know you are the same person But proxy servers will cause problems What really matters is the ability to link activities together Look at patterns of behaviour
  • 7. What is activity data useful for? Student recruitment Student retention Research impact Resource management http://www.flickr.com/photos/joshmaz/2539433150/ http://www.flickr.com/photos/photoplod/5480574102/ http://www.flickr.com/photos/48722974@N07/4523952050/
  • 8. Student recruitment What are potential students doing on your website Where do they go? What are their routes? Can you tie schools’ IP addresses to UCAS applications? How can you use this information to Support candidates while they are on the site? Improve the usability of the site?
  • 10. How are they doing? http://www.itap.purdue.edu/learning/tools/signals/Faculty_Brochure.pdf http://farm2.static.flickr.com/1075/565921252_bb01deaedb.jpg
  • 11. Demonstrating value Library Impact Data Project Relationship between library use and results Using a variety of data Turnstile activity Library management system EZProxy service Student record system Relationship demonstrated (not causality) http://library.hud.ac.uk/blogs/projects/lidp/
  • 12. No of books borrowed across degree Year of graduation Book borrowing and degree classification http://library.hud.ac.uk/blogs/projects/lidp/2011/07/15/huddersfield-borrowing-year-on-year/
  • 13. Supporting students Exposing VLE data Identify patterns of behaviour associated with success Identify students who are struggling Change academics' attitudes towards the institutional VLE http://vledata.blogspot.com/
  • 14. Research impact Beyond Google Analytics Increase use of the institutional repository Help people find the information that they need People who accessed x also accessed y People who searched for a accessed b http://www.jmorganmarketing.com/wp-content/uploads/2010/07/impact_solution_logo.jpg
  • 15. AEIOU Across Welsh Repository Network Recommender system – people who accessed x also accessed y Increase number of articles accessed per session Combine with similarity based recommendations http://techcomtnd.blogspot.com/2010_08_01_archive.html
  • 16. Resource utilisation What resources are being used? By whom? What are the patterns? Can you support users to make better use of resources? Are the subscriptions optimal? http://www.bbc.co.uk/news/uk-england-kent-12391221
  • 17. So what could go wrong? http://www.scenicreflections.com/download/231908/something,somewhere_went_terribly_wrong_Wallpaper/
  • 18. Data protection Consent Data sharing Anonymisation Collection purposes http://www.biz-online.com/wp-content/uploads/2009/01/data_protection-280x300.jpg
  • 19. Licensing Data sharing Who with For what purpose Appropriate license Anonymised data? http://platformx.sourceforge.net/images/license.jpg
  • 20. 404 Data not being collected Data not being retained http://media02.hongkiat.com/error_404_01/24-7media.jpg http://media.smashingmagazine.com/images/404-error-pages/simp.gif
  • 21. Library Impact Data Project (LIDP) Working with eight universities Several dropped at start as not collecting the information One dropped as not retained the information
  • 22. Go home and prepare Identify some real benefits that could be achieved Look at the low costs of using the data you are collecting Determine the benefits Persuade your boss to fund it Good luck http://www.literalmom.com/.a/6a014e86614612970d01538f587561970b-800wi