Embed presentation
Download as PDF, PPTX
































The document provides an overview of ITIL version 3, highlighting its processes, training, resources, and significant changes from version 2. It outlines various core books, qualification pathways, and guidance for implementing IT service management. Additionally, it details several companion publications and the transition from ITIL v2 to v3, emphasizing the expanded number of processes and the introduction of new concepts within ITIL v3.































