The document outlines the IT service management lifecycle, detailing processes including service strategy, service design, service transition, and service operations. It emphasizes the importance of continuous improvement and the management of services as ongoing processes to optimize maintenance, repair, and profit generation. Key areas of focus include financial management, demand management, and incident management.

1. 1 2 3 4 5
1. Service
Management for IT
Service
2. Financial
Management
3. Service Portfolio
Management
4. Demand
Management
5. Business
Relationship
Management
1. Design Coordination
2. Service Level
Management
3. Availability
Management
4. Capacity
Management
5. IT Service Continuity
Management
6. Information Security
Management
7. Service Catalogue
Management
8. Supplier Management
SERVICE STRATEGY SERVICE DESIGN
1. Transition Planning
& Support
2. Service Asset and
Config Management
3. Release and
Deployment
Management
4. Change
Management
5. Change Evaluation
6. Service Evaluation
& gtesting
7. Knowledge
Management
SERVICE TRANSITION
1. Incident
Management
2. Problem
Management
3. Access Management
4. Event Management
5. Request
Management
6. Service Desk
7. Technical
Management
8. Application
Management
9. Information
Technology
Management
SERVICE
OPERATIONS
7 Step Process
Improvement
1.
CONTINUOUS
IMPROVEMENT
ITIL Service Lifecycle
Service lifecycle management (SLM) describes the strategy and software for
managing the maintenance and repair of products and maximizing the profit
opportunities from these activities. SLM requires looking at service as an ongoing
process rather than a discrete event or series of events