ITIL Methods, Tooling, ITOP Project - fOSSa2010
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by Combodo Team, the authors of ITOP OSS Project
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ITIL Methods, Tooling, ITOP Project - fOSSa2010
- 1. fOSSa 2010 An OpenSource alternative to deploy ITIL best practices
- 2. Introduction Erwan Taloc erwan.taloc@combodo.com
- 3. Agenda ● Why is IT management more and more complex ? ● Demonstration of iTop ● Why did we choose an OpenSource model ?
- 4. 1990's
- 5. 1990's Simple IT department
- 6. 1990's Basic management tools
- 7. 2000's www
- 8. 2000's www Growing IT department
- 9. 2000's www The reign of Excel begins
- 10. In 2010 www
- 11. In 2010 www Speciliazed IT teams
- 12. In 2010 www Dedicated mgmt tools, Excel nightmare
- 13. Consequences of a change iPhone Streaming failure www « transparent » firewall update
- 14. Information sharing is key 0 15 min 20 min Searching for information Solving Total incident duration
- 15. Introducing iTop
- 16. Demo
- 17. ITIL ? Best Practices Service Desk Known Error CMDB Problem Knowledge Base Change Incident ITIL Alarm Request Management Configuration Service Catalog Item
- 18. Why an Open Source model ? ● To differenciate iTop from commercial software ● Obvious as iTop relies on MySql, PHP ● Great vector of communication
- 19. Balance between OSS and Professional Services
- 20. Thank you ! ● http://www.combodo.com/itop ● http://itop.svn.sourceforge.net/ ● http://www.combodo.com/itopdocumentation ● http://www.linkedin.com iTop by Combodo
- 21. Q & A session