1. fOSSa 2010
An OpenSource alternative to deploy ITIL
best practices

2. Introduction
Erwan Taloc
erwan.taloc@combodo.com

3. Agenda
● Why is IT management more and more
complex ?
● Demonstration of iTop
● Why did we choose an OpenSource model ?

4. 1990's

5. 1990's
Simple IT department

6. 1990's
Basic management tools

7. 2000's
www

8. 2000's
www
Growing IT department

9. 2000's
www
The reign of Excel begins

10. In 2010
www

11. In 2010
www
Speciliazed IT teams

12. In 2010
www
Dedicated mgmt tools, Excel nightmare

13. Consequences of a change
iPhone
Streaming
failure
www
« transparent »
firewall update

14. Information sharing is key
0 15 min 20 min
Searching for information Solving
Total incident duration

15. Introducing iTop

16. Demo

17. ITIL ?
Best Practices Service Desk
Known Error
CMDB Problem
Knowledge Base
Change
Incident ITIL Alarm
Request Management
Configuration Service Catalog
Item

18. Why an Open Source model ?
● To differenciate iTop from commercial software
● Obvious as iTop relies on MySql, PHP
● Great vector of communication

19. Balance between OSS and
Professional Services

20. Thank you !
● http://www.combodo.com/itop
● http://itop.svn.sourceforge.net/
● http://www.combodo.com/itopdocumentation
● http://www.linkedin.com iTop by Combodo

21. Q & A session