In this webinar we’ll show you how Customized Machine Translation with human post editing can replace a standard translation workflow for documentation projects, saving you both time and money. We will be joined by Kazuo Suzuki from Interactive Intelligence, a world leader in Contact Center software solutions, who we recently worked with to deploy a customized MT and post editing workflow, saving both time and translation costs. In this 45 minute session you'll learn: • How to identify areas where MT can make a dramatic impact • The process of planning, training, testing and deploying MT engine • The post editing process and how this affects output quality • The benefits Interactive Intelligence gained through using MT • How your business could benefit To find out how MT is being used in real world applications by leading international businesses, register for our webinar today.

1. Unlocking the Power of
Machine Translation
Deepan Patel, Kazuo Suzuki, Rob Davies
sales@milengo.com www.milengo.com
www.milengo.com

2. Welcome to the Webinar
Introduction
• Webinar
is
being
recorded
and
will
be
made
available
• Slides
will
be
available
with
the
recording
• Details
of
how
to
access
the
recording
and
Rob Davies
Marketing
the
slides
will
be
emailed
a7er
the
webinar
Manager • Q&A
at
the
end;
use
the
chat
box
to
submit
ques?ons
during
the
presenta?on
sales@milengo.com www.milengo.com

3. Poll
Question 1
Do you currently manage
documentation localization?
sales@milengo.com www.milengo.com

4. Machine Translation
Webinar Overview
• Background
• Interac?ve
Intelligence
• Milengo
• MT
Pilot
Project
• MT
in
Produc?on
• Conclusion
• Milengo
• Interac?ve
Intelligence
sales@milengo.com www.milengo.com

5. Interactive Intelligence
Company Overview
Interactive Intelligence Group, Inc. (NASDAQ: ININ) is a global provider of
contact center automation, unified communications, and business process
automation software and services for mid-size to large organizations.
Headquarters – Indianapolis, Indiana, USA
Our Numbers
Founded in 1994 and now backed by more than 4,500 customers worldwide
(more than 100 countries), Interactive Intelligence is profitable and debt free
with annual 2011 revenues of $209.5 million.
Our Customers
Interactive Intelligence customers represent a wide range of brand-name
companies, including Abbott Labs, AIG, Amway, ASPCA, BMW, Bosch Group,
Ceridian, Citrix Online Division, Computershare, Eli Lilly and Company, Finish
Line, Harrah’s Entertainment, Harvard University, Honda, Hydro-Québec,
John Deere, Kohl’s Department Stores, Microsoft, Motorola, Nautilus,
Random House Group, Rolex, Sony, Unum, US Airways, Volvo, and
Walgreens.
Innovation • Experience • Value www.inin.com
©2011 Interactive Intelligence, Inc.

6. Solutions
Contact Center
Cloud based, or on-premise, get everything your contact center needs to
offer consistent, world-class service in a single pre-integrated application
suite.
Unified Communications
Support your users with a single all-software, SIP-based IP PBX
application suite that easily integrates with your existing business
applications.
Business Process Automation
A unique and cost-effective solution for process automation and
management running on a single platform.
Innovation • Experience • Value www.inin.com
©2011 Interactive Intelligence, Inc.

7. ClC 4.0 Language Packs (to be released)
• English (United Kingdom) • Arabic
• English (Australia) • Chinese (Simplified)
• English (New Zealand) • Chinese (Traditional)
• Dutch • Hebrew
• French • Italian
• French (Canada) • Korean
• German • Norwegian
• Japanese • Russian
• Polish • Serbian (Latin)
• Portuguese (Brazil) • Swedish
• Spanish (Latin America) • Turkish
• Spanish (Spain) • (Planning to add some more like
Danish, Finnish, Czech,
Hungarian, and Slovak!)
Innovation • Experience • Value www.inin.com
©2011 Interactive Intelligence, Inc.

8. Poll
Question 2
Have you used MT for
translation and localization
projects before?
sales@milengo.com www.milengo.com

9. Deepan Patel
MT Lead Project Manager
Milengo
Global
Project
Manager
Evalua?on
and
implementa?on
of
MT
workflow
Background
–
Milengo’s
Ini?a?ve
• Find
a
solu?on
for
the
majority
of
localiza?on
buyers
• Annual
budget
of
200
K
–
2
Mill
USD.
sales@milengo.com www.milengo.com

10. Machine Translation
The challenge
Interac(ve
Intelligence
inves(ga(ng
MT
:
• Cost
effec?ve
solu?on
for
documenta?on
• Maintain
high
transla?on
quality
Build
MT
system
• InIn
provide
legacy
language
data
• Milengo
provides
sample
post-­‐edited
content
for
review
sales@milengo.com www.milengo.com

11. Machine Translation
Building the MT engine
InIn
TM
–
38K
transla?on
units
(TUs)
Milengo
bilingual
corpus
–
160K
TUs
Data
Prepara?on
–
quality
over
quan?ty
Evalua?ng
quality
–
BLEU
Scores
sales@milengo.com www.milengo.com

12. The Milengo
MT & post-editing
Two
levels
of
post-­‐edi?ng
service:
• Full
post-­‐edi(ng
• Light
post-­‐edi(ng
Pilot
project
to
test
produc?on
–
Help
file
-­‐
11K
words
Issues
raised
enabled
development
of
workflow
best
prac?ces
sales@milengo.com www.milengo.com

13. The main event!
Overview
Help
file
localiza?on
–
184K
words:
EN>DE
25
days
turnaround
–
over
Xmas
period
Deliverables
-­‐
HTML,
HHK,
HHC,
bilingual
TagEditor
files,
project
TMX
Post-­‐edi?ng
resources
sales@milengo.com www.milengo.com

14. The main event!
Technical environment
SmartMATE
The
MT
process
• 85-­‐100%
matches
from
client
TM
• Rest
of
content
translated
with
MT
The
joy
of
defined
terminology
• Used
in
both
MT
and
edi?ng
phases
sales@milengo.com www.milengo.com

15. The main event!
Challenges and Delivery
Engineering
considera?ons
vs
project
efficiency.
memoQ
vs
TRADOS
• Collabora?ve
online
environment
• Speeds
up
produc?on
sales@milengo.com www.milengo.com

16. The main event!
Challenges and Delivery
Editors
and
language
lead
working
in
parallel
Two
separate
QA
checks
• One
before
post-­‐pro
• One
before
delivery
Had
enough
?me
for
a
cup
of
tea
Delivered
ahead
of
schedule!
sales@milengo.com www.milengo.com

17. Localization @ Interactive Intelligence
Internally we have:
• 2 Project Managers
• 3 Localization Engineers
• 6 Localization Test Engineers
• 1 Internationalization Test Engineer
Why MT?
Had been focused on practical user experiences like User Interface, Audio Prompts
for IVR, Reports. Didn’t put much effort and budget for help files. Priority was
lower and not many users have been actually using the help files. At the same
time, we understand that there are some needs for translated help files. Looking
for a way to provide localized help files without using a lot of money. In short, the
cost saving was the biggest driver for using MT.
Why Milengo?
Looking for a practical experience with MT. Milengo approached with an idea of
mutual trials. Through the projects, we could learn about MT in a practical way
and they could learn the needs of clients.
Innovation • Experience • Value www.inin.com
©2011 Interactive Intelligence, Inc.

18. Poll
Question 3
When are you considering
implementing MT?
sales@milengo.com www.milengo.com

19. MT + Post Editing
The Service
Milengo
hosted
or
self
hosted
Standard
or
full
post
edi?ng
Free
MT
setup
and
training
• Companies
within
the
IT
domain.
• Annual
spend
of
$50,000
per
language
pair
• Documenta?on
projects
in
the
IT
domain
• Project
sizes
of
10,000
words
and
above
www.milengo.com/mt-consult
sales@milengo.com www.milengo.com

20. Thank you!
The end
rob.davies@milengo.com
deepan.patel@milengo.com
www.milengo.com
www.milengo.com/mt-consult
sales@milengo.com www.milengo.com