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Suddenly Reality - Peter Leeson

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The talk will cover reasons why transformation, improvement and other programmes fail when implemented in the real world.

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Suddenly Reality - Peter Leeson

  1. 1. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Suddenly Reality Peter Leeson Quality Manager, White Clarke Group Process and Quality Improvement Consultant, Q:PIT PLeeson@WhiteClarkeGroup.com @PeterLeeson
  2. 2. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Many thanks to our sponsors & partners! GOLD SILVER PARTNERS PLATINUM POWERED BY
  3. 3. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Focus
  4. 4. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • Every second, the world sees – 7220 tweets – 724 Instagram photos – 1 121 Tumblr posts – 2 139 Skype calls – 35 258 GB of Internet traffic – 54 445 Google searches – 123 454 YouTube videos viewed – 2 493 230 Emails sent (67% spam) InternetLiveStats.com 26 May 2016 • Status Update – 3 377 578 945 Internet users – 1 031 880 739 Websites – 1 665 532 189 Facebook users – 39 412 websites hacked today • In 2015-Q3, TripAdvisor® reported more than 190 new contributions every minute
  5. 5. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Connectivity Today http://www.slideshare.net/novaspivack/web-evolution-nova-spivack-twine “Web Evolution” by Nova Spivack, 21 December 2009 Used with authorization
  6. 6. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Your Market, your Competition? http://www.freemapviewer.com/en/map/Map-World_2.html
  7. 7. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals How to Improve
  8. 8. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals The Theories
  9. 9. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals The Consultant
  10. 10. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • “Too much concern about how well one is doing in a task disrupts performance by loading short-term memory with pointless anxious thoughts.” The Audit / Appraisal / Evaluation
  11. 11. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals The Framework ISO 9001 Malcolm-Baldridge P-CMM E-Sourcing Capability Model ISO/IEC 12207 CMM EIA 731 ISO/IEC 15288 CMMI-SVC CMMI-ACQ SE-CMM ISO/IEC 15504 BS 15000 TickITplus CMMI-DEV TQM BS 7799 Six-Sigma V AgileCobiT MIL-STD-498 EIA 632 eSCM-SP FAA iCMM IEEE 1220 SA-CMM IEEE/EIA 12207 IPD-CMM ISO 15939 J-STD-016 PSM PSP Q9000 SECAM Automotive SPICE TL9000 TSPPMMM TMMi DevOps Moar Diagrams
  12. 12. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals What Went Wrong? People Process Technology People
  13. 13. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals What are People?
  14. 14. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals What are People? Images stolen from the Internet without acknowledgement, but with an apology 36.8×1015 FLOPS 36 800 000 000 000 000 floating-point operations per second Super computer “Stampede” runs at 5.2*1015 FLOPS thanks to 462000 core processes
  15. 15. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Type 1 Processes –Subconscious –Awareness –Continuity People Manage Information in Two Minds Type 2 Processes –Conscious –Effort –Concentration You have two main minds, two ways of processing:
  16. 16. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Type 1 Processes 2+2=? Images stolen from the Internet without acknowledgement, but with an apology
  17. 17. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Type 2 Processes Images stolen from the Internet without acknowledgement, but with an apology
  18. 18. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • “All variants of voluntary effort – cognitive, emotional and physical – draw on a shared pool of mental energy” (Roy Baumeister) • This means –Tell the children to be quiet when you drive in bad weather –Stop walking to explain the political situation in Syria Type 2 Processes Interrupt you
  19. 19. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • On the following slides there is one word • Each slide has a word written in a different colour • Please shout out the colour in which the word is written Demonstration
  20. 20. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Blue
  21. 21. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Red
  22. 22. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Green
  23. 23. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Red
  24. 24. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Green
  25. 25. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Blue
  26. 26. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Yellow
  27. 27. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Blue
  28. 28. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Red
  29. 29. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Red
  30. 30. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Yellow
  31. 31. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Please Calculate 421 * 60
  32. 32. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals 421 * 60 In What Colour Is This Word? Blue
  33. 33. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals 421 * 60 In What Colour Is This Word? Blue
  34. 34. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals 421 * 60 In What Colour Is This Word? Gred
  35. 35. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Rue
  36. 36. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Yellue
  37. 37. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Have you worked it out? 421 * 60
  38. 38. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Bled
  39. 39. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Green
  40. 40. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Grue
  41. 41. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals In What Colour Is This Word? Blow
  42. 42. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • What was the answer? So?
  43. 43. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • 421 times 60 is 25260 – you could have worked this out in your mind • But to that, you had to interrupt your simple task of calling out colours to work it out: –You had to interrupt your type 1 processes to allow your type 2 processes to function Did you get it?
  44. 44. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • In the XIXth century, a new life form emerged: the Corporation • Previously, people were offering services to their neighbours based on their abilities and the needs of others • The Corporation is only interested in its own survival, without concern for the people affected, employees or clients – It seeks to grow and reproduce – It will attack, kill, swallow or destroy its competitors – It is more interested in generating profit than in providing service And in business?
  45. 45. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Evolution of Banking
  46. 46. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • The Corporation does what it knows, it stays in its comfort zone • In comes a consultant who tells it to stop, listen and do what I say • Its Level 1 Processes are busy – Firefighting – Struggling because “we lack resources” – We know we need to do something but… – Next year, when things have calmed down – But that’s the way we have always done it – This is how we built our business Corporate Survival Images stolen from the Internet without acknowledgement, but with an apology
  47. 47. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • Strong leadership • Sense of urgency • Vision of success • Communication • Empowerment • Regular improvements • Consolidating gains • Encouraging change Fundamentals of success Images stolen from the Internet without acknowledgement, but with an apology
  48. 48. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals The Consultant Images stolen from the Internet without acknowledgement, but with an apology
  49. 49. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Stop. Change Everything. Now. Images stolen from the Internet without acknowledgement, but with an apology
  50. 50. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • In physics, the kinetic energy of an object is the energy that it possesses due to its motion. It is defined as the work needed to accelerate a body of a given mass from rest to its stated velocity. Having gained this energy during its acceleration, the body maintains this kinetic energy unless its speed changes. The same amount of work is done by the body in decelerating from its current speed to a state of rest. Kinetic Energy
  51. 51. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Kinetic Energy 2 2 1 mvK  Kinetic Energy is dependent on Mass: how big is your company? Speed: how fast are you spinning?
  52. 52. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Results Images stolen from the Internet without acknowledgement, but with an apology
  53. 53. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Making Change
  54. 54. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Making Change
  55. 55. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals 1. Statement of Problem 2. Hypotheses as to the cause of the problem 3. Experiments designed to test each hypothesis 4. Predicted results 5. Observed results of the experiments 6. Conclusions Cause and Effect: the Scientific Method
  56. 56. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • You need to prove your hypothesis is wrong • Each hypothesis awakens another • There is no single cause to your problems • There are many people who want to sell you their solution before they understand the problem The Scientific Method Failure
  57. 57. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • Agnotology – The study of what we do not know and why we do not know it – Ignorance is not just the absence of knowledge, it is frequently the result of something else… • Culturally induced ignorance • The outcome of propaganda • The effect of the repetition of lies Two Sciences • Metrology – The study of measurement – Understanding that measurement is not just numbers – Metrology includes all theoretical and practical aspects of measurement (Agnotology is still sometimes called agnatology)
  58. 58. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals ACHIEVING RESULTS Making the Culture Change
  59. 59. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Managing Change ResourcesSkills Action PlanIncentivesVision Change ConfusionResourcesSkills Action PlanIncentives AnxietyResources Action PlanIncentivesVision Slow Change ResourcesSkills Action PlanVision FrustrationSkills Action PlanIncentivesVision False Starts ResourcesSkills IncentivesVision Based on Delorise Ambrose, 1987
  60. 60. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Organisation The Organisation As An Organism Inputs: Human, Financial, Technological, Material, Resources Outputs: Products Services Strategy People & Culture Structure Technology Management Input-output flow of materials, energy, information
  61. 61. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals ©Q:PIT Ltd 2013-2015 Cost of Project Quality Based on Crosby 1994 Total Cost Cost of Quality Cost of Performance Cost of Conformance Cost of Non- Conformance Cost of Appraisal Cost of Prevention
  62. 62. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals ©Q:PIT Ltd 2013-2015 Cost of Project Quality Project Cost Cost of Quality Cost of Performance Cost of Conformance Cost of Non-Conformance Cost of Appraisal Cost of Prevention Training Policies, procedures, methods Tools Planning Quality improvement projects Data gathering and analysis Root cause analysis Quality reporting Reviews System Requirements Design Test plans Test scripts Walkthroughs Testing (first time) Independent V&V (first time) Audits Generating plans Documentation Development Requirements Design Code Integration Fixing defects Reworking Documents Design Updating code Re-reviews Re-test Lab costs Patches & Fixes Internal External Engineering changes Change control boards External failures and fines Customer support Help desks Based on Crosby 1994
  63. 63. Why are you doing this? What value are you getting out of it?
  64. 64. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals FIVE KEYS TO SUCCESS
  65. 65. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Systems Thinking • Every element of your organization is linked • Every phase of your development lifecycle is linked • The traditional analytical method of breaking everything down into elementary components only serves to analyse the elementary components • See the big picture!
  66. 66. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Personal Mastery • “People enter business as bright, well-educated, high- energy people, full of energy and desire to make a difference, by the time they are 30, a few are on the fast track and the rest ‘put in their time’ to do what matters to them on the weekend. They lose the commitment, the sense of mission and the excitement with which they started their careers. We get damn little of their energy and almost none of their spirit.” – Bill O’Brien, Hanover Insurance
  67. 67. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Mental Models • “The continuous adaptation and growth in a changing business environment depends on institutional learning, which is the process whereby management teams change their shared mental models of the company, their markets and their competitors. For this reason, we think of planning as learning and of corporate planning as institutional learning.” – Arie de Geus, Royal Dutch Shell
  68. 68. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Team Learning • Dialogue: a free flowing of meaning through a group, allowing the group to discover insights not attainable individually • All communication requires listening – if you are not listening, you are not communicating!
  69. 69. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Building Shared Vision • “Democratize the automobile” (Ford, 1910) • “Become the company most known for changing the worldwide poor-quality image of Japanese products” (Sony, 1952) • “Become the most powerful, the most serviceable, the most far-reaching world financial institution that has ever been” (City Bank, 1915) • “Become the dominant player in commercial aircraft and bring the world into the jet age” (Boeing, 1950) • “Become a $125 billion company by the year 2000” (Wal- Mart, 1990)
  70. 70. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals Q&A
  71. 71. @ITCAMPRO #ITCAMP16Community Conference for IT Professionals • Peter Leeson –White-Clarke Group Milton Keynes United Kingdom –Telephone: +44 (0)773 998 98 67 –E Mail: pleeson@WhiteClarkeGroup.com –Skype: qpitpjl Contact Information

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