ITIL® stands for Information Technology Infrastructure Library. ITIL® is the most widely adopted framework for IT Service Management in the world. It is an approach which guide us in identification, planning, delivery and support of IT related services to the business. The certification will help I.T. professionals to know more about IT Service Management and thus perform the work in an efficient way.

1. TRAININGS24X7
What is ITIL ?
ITIL® stands for Information Technology Infrastructure Library. ITIL® is the most widely
adopted framework for IT Service Management in the world. It is an approach which
guides us in identification, planning, delivery and support of IT related services to the
business. The certification will help I.T. professionals to know more about IT Service
Management and thus perform the work in an efficient way.
What Does ITIL® Foundation Comprise of?
ITIL® Foundation consists of five books:
 Service Strategy – It guides us how to define the types and levels of services that we
want to provide to our customers.
 Service Design – Guidance to shape the way in which our service strategy can become
a reality.
 Service Transition – Guidance on the implementation of these services. Moving from
the previous state to the new state of services.
 Service Operation – Guides us how to manage and measure our services on day to day
basis.
 Continual Service Improvement – Guidance on how to periodically review your portfolio
of services to ensure that they are as good as they can be and still of value you to your
clients.
What is the benefit of having ITIL® Foundation Certification?

2. The holder of the ITIL® Foundation Certificate shows he is aware of the best available
techniques, processes and functions in the core ITIL® publications. It gives confidence
to the employer on the candidates that s/he will perform the services in better way as
s/he knows the best available techniques, processes and functions to manage the IT
services. And research shows that a certified professionals earn more than his/her
peers.
Is ITIL® Foundation Certification right for me?
As most of the IT companies follow ITIL processes therefore they prefer employees with
the ITIL® certification so that s/he can understand the process within their company and
thus they can perform their job in best way. These days most of the recruiters in IT
companies prefer the candidates with this certification along with the required skill level.
How to get ITIL® certification?
To improve your visibility as competent employee or to attract recruiters you need to
have this certification. To earn the ITIL® certification you need to pass the ITIL®
foundation exam through a recognized exam center. There are various options available
to take the exam. Typically most of the candidates attend two full days ITIL® training at
ATO (Accredited Training Organization) and take the paper based exam at the venue at
the end of the training.
Is it mandatory to take the training to take ITIL® Exam?
Training is not mandatory for ITIL® foundation certification exam. One can take the
ITIL® foundation online exam at any testing center like Prometric or Vue. For the next
level in the ITIL® like Intermediate you will need to take the training from ITIL® official
training provider and then appear in the exam.
Tell me about ITIL® Foundation training by Trainings24x7.
 It will be two days ITIL® foundation Training.

3.  The real ITIL® Foundation Exam will be conducted on the second day of the training.
 The Training is designed to make you learn faster.
 We offer the training at convenient training venue.
 We provide multiple mock tests which is quite similar to real exam.
 We offer quality training with Money-back guarantee
What is the money-back guarantee*?
We offer money-back guarantee for our ITIL® Foundation training at additional cost of
Rs 3000.
 The candidate has to take the ITIL® Foundation exam on the date suggested by the
trainer.
 The candidate has to attend complete two days training
 The candidate has to come prepared for the training and attempt all the exam
 If candidate fails his / her first attempt, we will pay his / her exam fee to schedule exam.
 In any case, fee will not be refunded.
COURSE OVERVIEW:
Service Management as a Practice
 Efficient development of new services and the improvement of existing services
 Good practice
 Functions, Roles and Processes
Service Strategy: overall business aims and expectations
 Types of Service Provision
 Service Portfolio Management
 Financial Management
 Demand Management
 Business case

4. Service Design: developing a solution to meet the needs of the
business
 Service Catalogue Management
 Supplier Management
 Service Level Management
 Availability Management
 Capacity Management
 IT Service Continuity Management
 Information Security Management
Service Transition: implementing service designs so that service
operations can manage the services
 Service Asset and Configuration Management
 Change Management
 Knowledge Management
 Release and Deployment Management
Service Operation: day to day, business as usual activities
 Incident Management
 Problem Management
 Request Fulfillment
 Event Management
 Access Management
Functions: Service Desk, Technical Management, Operations
Management and Applications Management

5. Continual Service Improvement: how to improve the cost effectiveness and efficiency of
service provision
 CSI Model
 Deming Cycle
Exam Format
 Multiple choices
 40 questions
 26 marks required to pass (out of 40 available) – 65%>
 60 minutes duration
 Closed book exam
What’s Included in the Training
 Trainings24x7 ITIL® 2011 Foundation Handbook
 Real ITIL® Foundation Exam on the 2nd Day of the Training
 Hard Copy ITIL® 2011 Foundation Training Attending Certificate*
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