Why brands should focus on working with brand ambassadors in stead of investi...Ambassify
Workshop at Bike Valley to prove that working with brand ambassadors really pays.
Brand ambassadors help you generate extra sales through Word-Of-Mouth.
The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with
a company as a result of a negative experience. What is different from years past is that
companies now understand this phenomenon and have seen the impact that a negative
experience can have on its reputation and bottom line (heard of “United Breaks
Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but
what is the impact of a positive one?
The 2010 Customer Experience Impact Report, commissioned by RightNow and
conducted by Harris Interactive®, unveiled some significant results on how much
consumers are willing to spend to ensure a superior customer experience and the
overall influence customer experience has on a company’s top and bottom line.
Snap Skout's presentation at AAN's 2014 Digital Conference in San Franciso "Monetize My Digital." This presentation discusses the advertising landscape after banner ads and introduces a new content recommendation engine that serves relevant offers (ads) to increase reader engagement and generate new revenue for publishers.
For more information on Snap Skout, visit www.snapskout.com.
Consumers are interacting, sharing and purchasing across multiple channels. Is it possible to create, foster and maintain loyalty in such an open and fast moving marketplace and have the rules changed?
The Ultimate Guide to Customer Loyalty in 2017Margaret Link
For brick-and-mortar businesses, building true customer loyalty is both an art and a science. At Thanx, we're bringing you the stats, tools, and takeaways to help you capture data that grows business through customer loyalty.
Why brands should focus on working with brand ambassadors in stead of investi...Ambassify
Workshop at Bike Valley to prove that working with brand ambassadors really pays.
Brand ambassadors help you generate extra sales through Word-Of-Mouth.
The 2010 customer experience impact report cited that 82% of consumers have stopped doing business with
a company as a result of a negative experience. What is different from years past is that
companies now understand this phenomenon and have seen the impact that a negative
experience can have on its reputation and bottom line (heard of “United Breaks
Guitars” anyone?). Companies invest in customer service to avoid bad experiences, but
what is the impact of a positive one?
The 2010 Customer Experience Impact Report, commissioned by RightNow and
conducted by Harris Interactive®, unveiled some significant results on how much
consumers are willing to spend to ensure a superior customer experience and the
overall influence customer experience has on a company’s top and bottom line.
Snap Skout's presentation at AAN's 2014 Digital Conference in San Franciso "Monetize My Digital." This presentation discusses the advertising landscape after banner ads and introduces a new content recommendation engine that serves relevant offers (ads) to increase reader engagement and generate new revenue for publishers.
For more information on Snap Skout, visit www.snapskout.com.
Consumers are interacting, sharing and purchasing across multiple channels. Is it possible to create, foster and maintain loyalty in such an open and fast moving marketplace and have the rules changed?
The Ultimate Guide to Customer Loyalty in 2017Margaret Link
For brick-and-mortar businesses, building true customer loyalty is both an art and a science. At Thanx, we're bringing you the stats, tools, and takeaways to help you capture data that grows business through customer loyalty.
The Four Proven Marketing Systems Every Contractor Must Optimize to Maximize ...Digital Downloads
It's easier than ever for consumers to quickly research and compare various contacting businesses.
You can see this is a chart from a search for “top contractors in Denver, Colorado, and I can easily, easily pull up this type of information from a huge variety of sites, and see how other people are rating certain services, right?
So you can see here “Tim’s Tree Services” 4.8, three stars out of five. That’s great. You can see how many people have reviewed it, the ratings of reviews that are out there, and the average rating of all the contractors in Colorado, on this particular site.
But this is just one of dozens and dozens of sites that I could check at any time to learn more about you and your competitors.
Customer Experience Trumps Everything. What happens when you put a 100 UX designers in a room and scout for ideas? Take our word, it’s an ‘experience’ of a lifetime.
How can you start planning a loyalty program? What are the 7 vital steps to get one up and running successfully? Check out our latest infographic to get the answers.
This infographic is produced by Antavo Loyalty Software.
The infographic is originally published on antavo.com
Check out the original version here: https://antavo.com/blog/blog7-steps-flawless-loyalty-program/
“Let me tell you a story…” is one of the most powerful phrases a person can hear. Whether we realize it or not, people in our companies already tell stories through content, branding, campaigns, social media, PR, the products we develop and the services we deliver. But rarely do they differentiate us. And they’re often unorganized and inconsistent, at best. Learn how to avoid telling the same old story and create one that has a life of its own.
Revisiting the top 20% - Jim Agger - WineDirectVin65
I will be sharing the results of a study we have been conducting at WineDirect over the past three years. This study looks at anonymous transaction data for DTC ecommerce orders processed on Vin65, the wine industry’s leading DTC technology platform.
Retail Guide: 10 Commandments of Customer-Centric RetailingRaymark
As our physical and online environments continue to come together, consumer behavior
keeps changing and retailers need to react. Today’s consumers are extremely connected and live a digital lifestyle. They are educated, expect speed and have become extremely demanding. With an overload of mass marketing, some customers have lost trust in retailers and have become less loyal.
In this guide, we will take you through the 10 commandments that every customer-centric retailer needs to follow in order to increase loyalty, new customer acquisition, visit conversion, transaction value and to optimize marketing and customer engagement costs.
Hollywood Quotes that stress the importance of Customer FeedbackCloudcherry
If your business is looking to improve customer experience, it needs relevant and quality insight into the needs and aspirations of customers. This is where customer feedback becomes useful. By projecting the voice of the customer, raw customer feedback data can be an integral part of your customer experience efforts. But collating feedback is no walk in the park. You need to approach the customer at the right time on the right channel. Here we examine 7 different ways in which brands can gather more customer feedback,
7 Learnings About Call Conversions (From 7 Marketing Leaders)DialogTech
We spoke with 7 marketing leaders about call conversions. What we discovered was eye-opening. Leaders from Esurance, Expedia, LendingTree, Goddard School, LegalZoom, and more shared with us the unexpected impact call conversions have had on their business.
Future Proofing Your Marketing for the Shopper of TomorrowMerkle
It seems like the retail "apocalypse" is upon us with hundreds of brick and mortar retailers filing Chapter 11 and a slew of legendary department chains closing locations across the country. It's not that retail is dead, it's our traditional -- perhaps -- dated definition of retail that is disappearing and being replaced by something entirely new, requiring a whole new rulebook for retail marketers. This presentation will walk you through how to compete and future proof your marketing efforts through Merkle's new Retail Playbook and 2017 Marketing Imperatives.
WineDirect/Vin65 Napa Roadshow: Jim Agger, Revisiting the top 20%WineDirect
The Next Generation of Customer Experiences
Jim dives into mastering the customer experience for the next generation of wine drinkers. Learn strategies for email lists, increasing AOV and loyalty programs.
How Do To Build an E-Commerce Brand for 2016Jeremy Waite
Built for the Nordic e-commerce Knowledge Conference on 20th May 2014, this presentation covers some of the trends for 2015/16 ~ including how to approach social commerce and more importantly ~ how NOT to.
Valentines Day eCommerce Infographic and Online Spending and Online Shopping
The most romantic day of the year is almost here! Valentine’s Day is surprisingly a popular eCommerce holiday that brings in more revenue every year. Check out our infographic below for some statistics on Valentine’s Day eCommerce and for some quick tips every online retailer should be listening to!
Reaching the Decision Maker –– Appealing to Female Car Shoppers
Did you know that women spend over $300 billion on new cars and mechanical services every year;
or that women make up 65% of consumer wealth in the US?
"Real loyalty isn’t created at the close of the sale. It’s created when the brand & the customer become intimate through multiple interactions before, during & after the purchase." Read more in Aimia's report, 'Rewarding Interactions; Are You Ready for Customer Intimacy'
The Four Proven Marketing Systems Every Contractor Must Optimize to Maximize ...Digital Downloads
It's easier than ever for consumers to quickly research and compare various contacting businesses.
You can see this is a chart from a search for “top contractors in Denver, Colorado, and I can easily, easily pull up this type of information from a huge variety of sites, and see how other people are rating certain services, right?
So you can see here “Tim’s Tree Services” 4.8, three stars out of five. That’s great. You can see how many people have reviewed it, the ratings of reviews that are out there, and the average rating of all the contractors in Colorado, on this particular site.
But this is just one of dozens and dozens of sites that I could check at any time to learn more about you and your competitors.
Customer Experience Trumps Everything. What happens when you put a 100 UX designers in a room and scout for ideas? Take our word, it’s an ‘experience’ of a lifetime.
How can you start planning a loyalty program? What are the 7 vital steps to get one up and running successfully? Check out our latest infographic to get the answers.
This infographic is produced by Antavo Loyalty Software.
The infographic is originally published on antavo.com
Check out the original version here: https://antavo.com/blog/blog7-steps-flawless-loyalty-program/
“Let me tell you a story…” is one of the most powerful phrases a person can hear. Whether we realize it or not, people in our companies already tell stories through content, branding, campaigns, social media, PR, the products we develop and the services we deliver. But rarely do they differentiate us. And they’re often unorganized and inconsistent, at best. Learn how to avoid telling the same old story and create one that has a life of its own.
Revisiting the top 20% - Jim Agger - WineDirectVin65
I will be sharing the results of a study we have been conducting at WineDirect over the past three years. This study looks at anonymous transaction data for DTC ecommerce orders processed on Vin65, the wine industry’s leading DTC technology platform.
Retail Guide: 10 Commandments of Customer-Centric RetailingRaymark
As our physical and online environments continue to come together, consumer behavior
keeps changing and retailers need to react. Today’s consumers are extremely connected and live a digital lifestyle. They are educated, expect speed and have become extremely demanding. With an overload of mass marketing, some customers have lost trust in retailers and have become less loyal.
In this guide, we will take you through the 10 commandments that every customer-centric retailer needs to follow in order to increase loyalty, new customer acquisition, visit conversion, transaction value and to optimize marketing and customer engagement costs.
Hollywood Quotes that stress the importance of Customer FeedbackCloudcherry
If your business is looking to improve customer experience, it needs relevant and quality insight into the needs and aspirations of customers. This is where customer feedback becomes useful. By projecting the voice of the customer, raw customer feedback data can be an integral part of your customer experience efforts. But collating feedback is no walk in the park. You need to approach the customer at the right time on the right channel. Here we examine 7 different ways in which brands can gather more customer feedback,
7 Learnings About Call Conversions (From 7 Marketing Leaders)DialogTech
We spoke with 7 marketing leaders about call conversions. What we discovered was eye-opening. Leaders from Esurance, Expedia, LendingTree, Goddard School, LegalZoom, and more shared with us the unexpected impact call conversions have had on their business.
Future Proofing Your Marketing for the Shopper of TomorrowMerkle
It seems like the retail "apocalypse" is upon us with hundreds of brick and mortar retailers filing Chapter 11 and a slew of legendary department chains closing locations across the country. It's not that retail is dead, it's our traditional -- perhaps -- dated definition of retail that is disappearing and being replaced by something entirely new, requiring a whole new rulebook for retail marketers. This presentation will walk you through how to compete and future proof your marketing efforts through Merkle's new Retail Playbook and 2017 Marketing Imperatives.
WineDirect/Vin65 Napa Roadshow: Jim Agger, Revisiting the top 20%WineDirect
The Next Generation of Customer Experiences
Jim dives into mastering the customer experience for the next generation of wine drinkers. Learn strategies for email lists, increasing AOV and loyalty programs.
How Do To Build an E-Commerce Brand for 2016Jeremy Waite
Built for the Nordic e-commerce Knowledge Conference on 20th May 2014, this presentation covers some of the trends for 2015/16 ~ including how to approach social commerce and more importantly ~ how NOT to.
Valentines Day eCommerce Infographic and Online Spending and Online Shopping
The most romantic day of the year is almost here! Valentine’s Day is surprisingly a popular eCommerce holiday that brings in more revenue every year. Check out our infographic below for some statistics on Valentine’s Day eCommerce and for some quick tips every online retailer should be listening to!
Reaching the Decision Maker –– Appealing to Female Car Shoppers
Did you know that women spend over $300 billion on new cars and mechanical services every year;
or that women make up 65% of consumer wealth in the US?
"Real loyalty isn’t created at the close of the sale. It’s created when the brand & the customer become intimate through multiple interactions before, during & after the purchase." Read more in Aimia's report, 'Rewarding Interactions; Are You Ready for Customer Intimacy'
In this whitepaper, Chris Marriott, VP of Services & Principal Consultant at The Relevancy Group, explains how brands can nurture relationships with customers along the lifecycle—all while keeping email as the glue that holds marketing channels together.
Download the paper to gain actionable insights, such as:
-How to plan for stages in the customer lifecycle that don’t end in “buy right now”
-The primary challenges marketing executives face that are related to department silos
-Using data to recognize ‘smoke signals’ that indicate consumers are ready to buy
How to reach a customer in the right wayTable of Contents .docxpooleavelina
How to reach a customer in the right way
Table of Contents
Which is the right channel to reach a customer?
Single-channel, multi- channels and omni- channels
The example of retail banking
Guiding the customers
The right incentives, and the “carrot” & “stick” theory
Creating a buzz
Which is the right content?
Content marketing and types of content marketing
Indented Study Contribution
When is the right time?
Ethical Consideration
Methodology and the example of Laura’s survey
How to reach a customer in the right way
Encourage people to join your email list
Start a blog or a website
Host a photo contest
Encourage reviews
Ask for referrals
Write a survey, questionnaires, poll etc..
Which is the right channel to reach a customer?
For a long time buying goods has taken place via the two main channels: the website of the retailer and/or the traditional retail sales point. It all used to be so simple as separate channel managers, separate channel-targeted segments, channel-aligned products, customers asked to deal with specific channels etc.
Nevertheless things have changed to date. New interactive features are provided on Websites to reach consumers, for example the possibility to try the product virtually and to achieve customised recommendations while mobile channels form the new mainstream of universal shopping, always and anywhere, via the mobile device. There is a rapid increase in the number of channels that enable users to freely access and compare, choose and buy products. Past studies indicate that customers participate more transactions in the new multichannel scenario as opposed to single-channel buyers (Dholakia et al., 2005, Seck and Philippe, 2013).
Omni-distribution channel is defined as using everything manufacturer/retailer have to gain, provide seamless, integrated and unified experience to retain customers.
Omni-distribution channel is about developing customer relations, but it has various challenges. Studies by Ogden-Barnes & Lowther (2012) on Australian retailing decision-making show that customers are lost due to inconsistent communication across various distribution channels during the first engagement phase of Omni-channel. The Kana Company research on Omni channel in 2013 sums up few Omni-channel drawbacks: the retailers face a fuzz in understanding the definition, mission and location of Omni channel in their organisation.
The omni-distribution channel is still in its infant stages, and its evangelization needs to be accelerated as it has enormous benefits that do not stand up to its dares.
The example of retail banking
Retail banking provides financial services for individuals and family
The three most important functions are:
Credit
Deposit
Money management
First of all retail banks offer consumers credit to buy homes, cars, and furniture.
Include mortgages, auto loans, and credit cards.
Yet multichannel marketing is more complicated than it might seem. Industries often multiply their channels ...
Igniting Summer Sales: Marketing Strategies for a Successful SeasonKlaviyo
Summer’s right around the corner, and the competition for your customers’ attention is hotter than ever as brands increasingly shift their focus to ecommerce. Are you equipped to see record-high sales?
Join BigCommerce and Klaviyo as we unpack the latest trends in consumer behavior and what they mean for your brand’s summer sales strategy. You’ll explore ecommerce growth trends by vertical, email marketing engagement tactics practiced by top DTC brands, and the new state of relationship-building that consumers expect from ecommerce brands.
Plus you'll hear from Solo Stove, a global leader of portable stainless steel wood-burning stoves and fire pits. Tune in to discover the brand’s marketing game plan, and hear how they plan to drive sales all summer long.
Whether it's your main season or your makeup season, summer's the time to deliver unforgettable customer experiences.
First Impressions Email Marketing StudyTiffani Allen
You have only seven seconds to make a first impression. This is why we try to look our best when meeting someone new, or why brands create amazing customer experiences. So why should your email marketing program be treated any different?
The answer is, it shouldn’t.
Ciceron is a full service digital marketing agency. We specialize in digital strategy, including email marketing, social media, website design, and brand advocacy.
In our 45-minute webinar, we’ll share the most effective ways YOU can generate growth at your salon by taking control of your communications. Empower your salon to solve its own problems and continue to thrive!
How easy is it for you to communicate with your customers?
Want to cut through all the noise and get their full attention?
Customers now expect more from businesses and want to interact with them differently, thanks to the convenience of mobile.
Find out just how important text messaging has become for local businesses and how to use it effectively in this webinar with SMS marketing experts from Podium.
Podium interviewed more than 1,000 consumers to understand their attitudes toward texting local businesses and how local businesses can take advantage of it.
They’ll share the results of this research, with tips and advice to help you make the most of these insights.
You’ll also learn:
-How customer preferences impact local businesses.
-How to create an effective text message strategy (and what to avoid).
-How local businesses of all sizes can benefit from promotional text messaging.
Join Podium’s Matt Boyce, Marketing Director, and Austin Miller, Partner Marketing Manager, for this discussion on how to use text messages to market your business effectively.
Grow your email maturity: Essential emails you should be sendingPure360
Tom Ricards' presentation from eCommerce Expo 16, 28th September 2016. Get actionable insight and advice for best practice lifecycle campaigns you can implement today.
Falcon stands out as a top-tier P2P Invoice Discounting platform in India, bridging esteemed blue-chip companies and eager investors. Our goal is to transform the investment landscape in India by establishing a comprehensive destination for borrowers and investors with diverse profiles and needs, all while minimizing risk. What sets Falcon apart is the elimination of intermediaries such as commercial banks and depository institutions, allowing investors to enjoy higher yields.
B2B payments are rapidly changing. Find out the 5 key questions you need to be asking yourself to be sure you are mastering B2B payments today. Learn more at www.BlueSnap.com.
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Digital Transformation and IT Strategy Toolkit and TemplatesAurelien Domont, MBA
This Digital Transformation and IT Strategy Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants, after more than 5,000 hours of work. It is considered the world's best & most comprehensive Digital Transformation and IT Strategy Toolkit. It includes all the Frameworks, Best Practices & Templates required to successfully undertake the Digital Transformation of your organization and define a robust IT Strategy.
Editable Toolkit to help you reuse our content: 700 Powerpoint slides | 35 Excel sheets | 84 minutes of Video training
This PowerPoint presentation is only a small preview of our Toolkits. For more details, visit www.domontconsulting.com
VAT Registration Outlined In UAE: Benefits and Requirementsuae taxgpt
Vat Registration is a legal obligation for businesses meeting the threshold requirement, helping companies avoid fines and ramifications. Contact now!
https://viralsocialtrends.com/vat-registration-outlined-in-uae/
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
LA HUG - Video Testimonials with Chynna Morgan - June 2024Lital Barkan
Have you ever heard that user-generated content or video testimonials can take your brand to the next level? We will explore how you can effectively use video testimonials to leverage and boost your sales, content strategy, and increase your CRM data.🤯
We will dig deeper into:
1. How to capture video testimonials that convert from your audience 🎥
2. How to leverage your testimonials to boost your sales 💲
3. How you can capture more CRM data to understand your audience better through video testimonials. 📊
Premium MEAN Stack Development Solutions for Modern BusinessesSynapseIndia
Stay ahead of the curve with our premium MEAN Stack Development Solutions. Our expert developers utilize MongoDB, Express.js, AngularJS, and Node.js to create modern and responsive web applications. Trust us for cutting-edge solutions that drive your business growth and success.
Know more: https://www.synapseindia.com/technology/mean-stack-development-company.html
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
RMD24 | Debunking the non-endemic revenue myth Marvin Vacquier Droop | First ...BBPMedia1
Marvin neemt je in deze presentatie mee in de voordelen van non-endemic advertising op retail media netwerken. Hij brengt ook de uitdagingen in beeld die de markt op dit moment heeft op het gebied van retail media voor niet-leveranciers.
Retail media wordt gezien als het nieuwe advertising-medium en ook mediabureaus richten massaal retail media-afdelingen op. Merken die niet in de betreffende winkel liggen staan ook nog niet in de rij om op de retail media netwerken te adverteren. Marvin belicht de uitdagingen die er zijn om echt aansluiting te vinden op die markt van non-endemic advertising.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
ERIN MILLER - THINK OUTSIDE THE (SUBSCRIPTION) BOX
1. Ryan Brelje
Content Marketing Manager at
Iterable
Erin Miller
VP of Marketing at
Rocksbox
Think Outside the (Subscription) Box
2. 2
Rocksbox is a jewelry
membership service transforming
the way women discover and buy
jewelry.
Iterable is the growth marketing
platform that powers true omni-
channel relevance at scale
3. Iterable, Inc. All Rights Reserved 3
We live in the now
economy.
The only moment that
matters to your customers
is what is relevant to them
right now.
U.S. Subscription Spending
4. Iterable, Inc. All Rights Reserved 4
But customers are
still inundated with
messaging that is
not relevant.
>94%
of consumers have
discontinued a brand
relationship due to
irrelevant messaging.
— Blue Research (2016)
5. The modern growth marketer's task is to
create
Omni-channel relevance.
6. Omni-Channel Relevance in Subscription
RetailCustomers are looking for a better overall experience
Ongoing
Value
Memorable
Experience
Increased
Convenience
Personalized
Service
14. BarkBox
• Offer w/o
subscription
• Adorable photo of
dog
• Fun, casual tone
• Offer w/o
subscription
• Easy reactivation
• Calm and collected
Dollar
Shave Club
15. Rocksbox
• Motivating content to re-engage
the cancelled customer
• Limited time offer
High-Performance Re-Activation
16. Iterable, Inc. All Rights Reserved 16
Customer data is
critical to One-to-One
personalization across
all the channels.
Good morning everyone and thanks for joining our session “Think outside the subscription box”
Today we’ll be discussing how growth marketers can build “relevance” for their customers by looking at the habits of the major players in the explosive industry of subscription retail
I’m Ryan Brelje, Content Manager at Iterable and
I’d like to introduce Erin Miller VP of Marketing at Rocksbox. Erin is our resident expert on today’s subject matter!
[WELCOME ERIN]
[ERIN TO SEGUE FROM CAREER TO ABOUT ROCKSBOX]
Thanks, Erin. Iterable is the growth marketing platform that powers true omni-channel relevance at scale
In short, we’re the solution that helps marketers achieve everything we’re going to be talking about today
(Slide text)
Consumer behaviors have shifted and our expectations are high
People are empowered to consume at their own leisure in the way that best fits their personal needs
This is especially true in retail
Gartner predicts that subscription spending will reach $1.2 TRILLION by the end of this year
The Now Economy has brought forth amazingly convenient services like Rocksbox enabling consumers to get exactly what they want, when they want it
But this experience isn’t always echoed by branded marketing
We’re still subject to marketing that simply isn’t relevant to our personal experience
In fact, a study showed that more than 94% of consumers will leave a brand when the messaging is off
When it comes to consumer relevance, most retailers (subscription and otherwise) still have a lot of work to do
But, our task, as growth marketers, is to create omni-channel relevance and bridge this gap.
We know that inconsistent experiences drive our customers away
We’re successful when we cut through the all the noise, we’re relevant with our customers, and reach them on their preferred devices
And what exactly do we mean by omni-channel? We mean unifying this experience across all the channels; Email, mobile, social, and direct mail
And what does this mean to the world of subscription retail?
Relevance here means producing a better overall experience when it comes to service
[TRANSITION TO ERIN]
Erin, as a successful subscription retailer, we’d love if you could share the Rocksbox perspective on this front
To evaluate how subscription retailers were addressing relevance and the customer experience, we studied the top 100 subscription retail service companies in the U.S.
We actually subscribed to the services of all 100 companies and assessed their marketing efforts from the perspective of a new customer
We documented all outreach and assessed 3 specific campaign strategies:
welcome campaigns, blast campaigns, re-engagement campaigns
Starting first with welcome campaigns
A little more than 2/3 companies incorporated these as their new customer outreach
The majority (72%) sent us a single “welcome” email but often didn’t take advantage of the new customer “honeymoon” stage to engage us further
Our report recognized Rocksbox as a leader here, Erin, can you talk to us about your approach to welcome series?
[TRANSITION TO ERIN]
Not a surprise, but most vendors use “blast campaigns”
The average number of blast emails sent to active subscribers was about 4 per week.
The averages varied by industry with fashion leading the way
Erin, Seeing this number, how does this resonate with you?
[TRANSITION TO ERIN]
Let’s look at a couple of examples.
Blast campaigns don’t have to be limited in creativity!
Campaigns seen here from Geek Fuel and Loot Crate, two gaming and “geeky gear” focused retailers, were very memorable
Highly visual and interactive (animations, polling, scratch offs)
They made us feel like weren’t were being marketed at
(Speak to slides)
Erin, let’s take a look at some Rocksbox examples! We’d love to hear more about your strategy here
[TRANSITION TO ERIN]
[ERIN TO SPEAK TO SLIDE]
Of all the lifecycle campaigns, re-engagement was clearly the strategy that was least utilized
It seemed that once customers like us churned, most of these businesses made little effort to re-target and win us back
13% average is a pretty low number, especially when you consider acquisition costs for new customers are 5 to 25x more than retaining an existing one
But no need to lecture here! Let’s take a look at 2 standout examples
(Slide text)
What both of these companies excelled at was communicating with compromise
Their conversation with us didn’t end upon cancellation, but it did change
These were both excellent examples of finding ways to leave the door open build goodwill stemming from customer churn
To note here, studies show that even a 5% increase in retention can result in a 25-95% increase in profit.
And re-engagement campaigns are an excellent way to pursue that.
Erin, any anecdotes you can share about your company’s re-engagement success?
[TRANSITION TO ERIN]
[ERIN CANCELLATION ANECDOTE]
Let’s wrap up our findings with our biggest takeaway from this report
The thread which was woven through all of the memorable campaigns was personalization
Personalization of our customer experience, of our interests, of the connections we made with each of these brands as their customer
And the way they achieved this is with customer data
…being able to leverage not only our past purchase histories and evolving interaction activity, but who we are as a customer, what we like, how we engage…our entire digital body language in one consistent experience
Now Erin, with our report covered, I’d love to use this time to pick your brain on a couple of topics – how about a few questions?
You’ve been growth hacking over your entire career! How are you driving Rocksbox’s marketing strategy using some of these principles?
Growth hacking is a significant part of growth marketing as a whole, but that’s only one side of the equation – what lessons learned from customer acquisition have you incorporated into retention efforts?
What advice can you share with our audience when it comes to becoming an industry leader in their space, just like Rocksbox?