MM ITBK 2011-Manajemen Operasional-Membedah Operasional Bisnis Online-Rasya Sprei

•Download as PPTX, PDF•

1 like•756 views

This document summarizes an exploration of the business operations of Rasya Sprei, an Indonesian online retailer of bedsheets and home goods. It describes how the business was analyzed over 4 days of discussion with the owner, including an overview of the company and its online shops. Key areas that were explored include competitive strategy, product line, supply chain, product design, quality management, productivity challenges, and suggestions for global expansion. The document is intended to be presented on October 29, 2011 at the Institut Teknologi dan Bisnis Kalbe.

Business Technology

1

Exploring Business Operation

http://www.rasyasprei.com/

Featuring...
Coached by...
Noverino Rifai
Ir.Hary Agus Rahardjo, MBA, MSc, Ph.D.

M. Lufti Sati

To be presented on October,29st 2011

Institut Teknologi dan Bisnis Kalbe (ITBK)

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 2
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Agenda
How did We Explore?
“Rasya Sprei” Overview
Competitive Advantage Strategy
Line of Products
Value Chain and Supply Chain
Product Design
Quality Management
Productivity Challenge
Global Operation Strategy
Analysis and Suggestion

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 3
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

How did We Explore?
Prepared discussion material based on Heizer-Render

4 days intensive discussion with business owner

Explored the online shops

Completed the draft-slides

Reviewed by business owner

Granted permission for publication

Enrichment & finishing touch

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 4
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

“Rasya Sprei” Overview
December 2010 October 2011

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 5
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

The Online Shops

•Page: Rasya Sprei
•Account 1: Rasya Sprei
http://www.rasyasprei.com •Account 2: Rasya Sprei 2

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 6
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Organization Structure
Owner

Courier Procurement

Information Customer
Technology Relation

2 Co-
Founders
Finance Designer

Quality
Packaging
Control
Ordering

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 7
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Competitive Advantage Strategy

http://www.poweredtemplates.com/_src_diagram/00426/ppt-diagram-chart-b.jpg, accessed 2011-10-26 21:13

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 8
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Line of Products 85.000 – 170.000

270.000 – 520.000
50.000

100.000

45.000 – 70.000
35.000
45.000 – 70.000

60.000

55.000 – 70.000

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 9
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Value Chain and Supply Chain
Supplier Company Konveksi Customer

material design

Order & Pay

Ready to sell
product

deliver order

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 10
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Product Design

Feedbacks

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 11
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Quality Management
• Quality Standard
▫ Common sense

• Quality Control
▫ Checked by owners
▫ Separation

• Rejected Items
▫ Returned to Konveksi
▫ Sale, discounted price

• Passed Items
▫ Delivered to Customers

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 12
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Productivity Challenge
December 2010 October 2011
Flagship Product Bedsheet & Bedcover Galon, Kulkas, Magic
Com Covers
Material Cost Rp.X Rp.X
Production Cost 1/5 x of material cost 1 x of material cost
Retail Price 1.5 x of material cost 2x of material cost
Konveksi’s Production 5-10 5-10
Capacity / day
Konveksi’s Queue Time Not peak: 3-5 days Not peak: 3-5 days
Peak: 7-10 days Peak: 7-10 days

Gross 10-20% 30-40%
Margin

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 13
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Global Operation Strategy

• So far, there’s NO order from other countries YET.

• Online shops NOT YET accomodating English

language.

• But, Internet, gives unlimited opportunities. The

time will come.

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 14
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Analysis & Suggestions
• Accomodate English language in online shops.
• Find alternative Konveksi that can give faster
response and capacity.
• Quality agreement with Konveksi.

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 15
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 16
Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

References
• Heizer, Render. Operations Management. 10th Edition. Pearson Education,
Inc. 2011.

• http://www.rasyasprei.com. Last accessed 2011-10-29 01:33

• http://www.facebook.com/rasya.sprei. Last accessed 2011-10-29 01:33

Satish Interiors Pvt. Ltd. is an interior decorating firm with over 30 years of experience in commercial and residential projects. It is headed by Managing Director Babulal Mistry, who has extensive experience in marble, tile, and interior work. The company believes in reflecting client's vision and exploring new design possibilities. It provides integrated interior solutions and has experience in project management. Under one roof, Satish Interiors offers interior design, installation, and other services.

Aplikasi pemesanan sprei berbasis web (audri deliana 6701140271)

audrideliana

MM ITBK - Membedah Manajemen Operasi Bisnis H.J.Heinz (ABC) by Noverino Rifai

Noverino Rifai

laporan kku UD. Mitra Jaya (lengkap)

Stephani Arlita Purie Argadhea

Proposal sarung bantal kursi bermotif hias aceh

Muhammad Maulana

Genuine agility at scale through LeSS Product Ownership - April 2018

Rowan Bunning

Scrum is too often seen as a way for development to deliver faster without concern for agility, customer value optimisation or learning. Whilst there may be a role called “Product Owner”, it may be subordinated to little more than a team-centric SME taking orders from stakeholders and feeding “stories” to a team. In this session, we explore how the LeSS (Large-Scale Scrum) guidance on the Product Owner role can be used to address these problems and achieve scalable agility at a whole of customer-centric product level, no matter how many teams contribute. Learning objectives: - Recognise the limitations that you may be experiencing with the Product Owner implementation at your organisation - Be aware of well proven patterns for scaling the Product Owner role to endeavours involving dozens or hundreds of people - Be equipped to have an informed conversation about how your organisation can increase agility at scale. As presented at the Global Scrum Gathering Minneapolis 2018.

Startup 101

Demian Entrekin

This document provides lessons learned for startups. Some key points include: 1) Founders must balance deep belief in their project with a willingness to doubt assumptions and data. 2) Small teams have an advantage in focusing tightly on a target to differentiate themselves, rather than trying to be better than others. 3) Cash flow is more important than revenue, as payroll cannot be met with revenue alone. 4) Different roles have different priorities depending on the startup stage, from concept to growth. Collaboration is important while understanding position responsibilities.

高性能网站建设指南

Bob Huang

This book provides 14 rules for building high performance web sites, with a focus on frontend performance optimizations. Some key techniques discussed include reducing the number of HTTP requests, using a content delivery network, adding expires headers, gzipping components, placing stylesheets in the head and scripts at the bottom of the page, avoiding redirects, and minimizing JavaScript and CSS. Implementing even a few of the recommendations can significantly improve page load times. The rules provide elegant, low-effort improvements that benefit both developers and users.

Sloboda Studio provides web development services using Ruby on Rails. They offer full-cycle development including design, coding, and working with agile methodologies on a time and materials basis. They can also provide dedicated developers to work as part of a client's team. Sloboda Studio has experience in various industries including finance, e-commerce, gambling, and more. They are well-versed in technologies like Ruby on Rails, JavaScript, and AWS. Clients praise Sloboda Studio for their quality work, transparency, and leadership.

Sloboda Portfolio_final

Pavel Obod

This document provides information about Sloboda Studio, a web development company that specializes in Ruby on Rails development. They offer full-cycle development services including design, coding, and working with Agile methodologies on a time and materials basis. They also offer outsourcing individual developers to work as part of clients' teams. Sloboda Studio has experience building a variety of applications across different industries including finance, e-commerce, gambling, and more. They aim to deliver projects on time and within budget using either fixed price or time and materials models depending on the project requirements.

So You Want to Start a Company? Berkeley 111611

Stanford University

The document provides steps for becoming an entrepreneur, including deciding what type of entrepreneur you want to be, finding an idea of sufficient size, crafting company hypotheses, building a basic website, testing ideas with customers, and asking for funding. It discusses different types of startups like lifestyle businesses, small businesses, social enterprises, and scalable companies. It emphasizes the importance of getting customer feedback to test hypotheses and pivot if needed through the customer development process.

Startup DreamTeam with Scality & Saagie!

TheFamily

Your best asset? Your team! As an entrepreneur, building the best team ever is key so let’s talk about Culture & Hiring and share experience and best practices with our two guests: - Erwan Menard, President & COO at Scality. The Scality RING is a software that turns any standard x86 servers into web-scale storage. To date, the company has raised $93M. They are based in Paris, San-Francisco, Washington, Boston, London, Singapour & Tokyo and went from 36 to 173 employees in 3 years. Erwan will share with you how they maintain a Startup culture, whereas they are based in 7 different locations and they double their team this year. - Youen Chéné, CTO at Saagie. Saagie is an end-to-end data platform that unites people, data and technologies. They gather now 23 employees (mostly developers). Youen, used to work as an architect for different companies then, he founded his own startup and joined Saagie 1,5 years ago. He is deeply involved in several Java User groups (Devox, Codeurs en Seine, etc.) and will talk about “All you need to know about the CTO”.

MM ITBK - Carrefour Overview - Global Marketing by Noverino Rifai

Noverino Rifai

This document provides an overview of Carrefour Indonesia. It discusses Carrefour's background as a large French retailer operating in over 30 countries. In Indonesia, Carrefour first opened in 1998 and now has 84 stores across the country. The document analyzes Carrefour's strengths, weaknesses, opportunities, and threats. It also summarizes the company's strategies in Indonesia, which focus on strengthening its brand equity, pursuing profitable growth, and transforming its organization.

JustEnoughDevOpsForDataScientists

Anya Bida

Tec 050312

Stanford University

Steve Blank discusses how startups can fail less by focusing on customer development and business models rather than execution alone. He outlines the key insights: 1. Most startups fail due to a lack of customers, not product development issues. Customer development is a search strategy to test hypotheses about the problem and solution. 2. A business model is made up of hypotheses that need to be tested, not assumptions. Customer development helps test the hypotheses through interviews, demos, and pivots if needed. 3. Rather than managing processes, founders should run a customer development team to search for a repeatable and scalable business model. Functional organizations by department are less effective than a founder-driven customer development team.

Beyond usability

jameguilin

The document discusses the importance of understanding mental models when designing products and websites. It provides examples of what a mental model looks like, such as a diagram showing the individual tasks involved in making coffee. The document advocates using both top-down and bottom-up approaches to design, involving user research to understand mental models and inventorying existing content to develop a content model. Good design requires understanding how users think about tasks rather than just following rules or best practices.

Agile 10 Step Story Model

allan kelly

The document presents a 10 step model for agile requirements that includes defining the objective, stakeholders, vision, roles, personas, user stories, acceptance tests, development, delivery, and checking the delivered value. It argues that there is more to requirements than just user stories and that projects should either take a "salami slice" or goal-directed agile approach. The model is intended to provide insights and ideas for linking together all aspects of agile requirements.

Help, the hippies have taken my team to play games... or let’s get real we ha...

SUGSA

The document discusses the perspectives of different stakeholders involved in an agile software development project. It includes the views of a sponsor who was initially skeptical of agile but became a believer after seeing results. Developers are portrayed as enjoying aspects of agile like retrospectives and tools, but the business stakeholder expresses frustration with a perceived lack of urgency and focus on revenues. There is a need to better communicate how agile practices help deliver business value and manage risks.

Makeshift Process v0.1

Nick Marsh

This document outlines a proposed process for a "product hacking incubator" to develop multiple products. It discusses types of relevant processes, experiences to learn from, assumptions, and financial targets. A high-level process is proposed with stages for pitching ideas, hacking prototypes, making products, and shifting to dedicated teams. Implications for core team roles are considered. Practical recommendations include using a two-week rhythm, clear decision-making, and accountability for product leads. Actions include creating reading materials, writing blog posts on experiences, developing a business plan, and standardizing project documentation.

Resume

Dargi Arvind

管窥咨询行业 A snapshot of the Consulting Industry

Yi Bao

A snapshot of the consulting industry; All original contents are compiled by the Author, Yi Bao, for informational purpose only, and should not be reproduced without permission or copied without giving credit. Names, Logos and other proprietary information (including quoted text, graphics) are property of respective companies/owners and are mentioned here for reference purpose only. The original (not quoted) statements, views, or opinions expressed on this page represent the Author’s own views. The Author assumes no responsibility for errors or omissions in the contents in this deck.

Electrics plc - Digital Communication

Carlose Lopez

How Fast Can You Deliver An Idea?

Tathagat Varma

Customer Experience Strategy & Design Thinking Toolkit

Aurelien Domont, MBA

This Customer Experience Strategy & Design Thinking Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after 3,000+ hours of work. It includes all the Frameworks, Best Practices & Templates required to define a world-class Customer Experience Strategy and adopt a Design Thinking approach within your organization. By combining a robust customer experience strategy with a design thinking approach, Netflix was able to revolutionize the movie industry, and Airbnb doubled its revenue within a week. This Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.domontconsulting.com

Ruby on Rails Development in Sydney, Melbourne

scotttsummer

Building Your In-House Team for SAP Hybris Solutions

SAP Customer Experience

Maximize Your Magento Site for Dramatic Traffic Sites

Indaba Group

The Importance of presence, reputation, and working different

Kushtrim Xhakli

This document discusses various online tools and services that can help with different aspects of starting and running a business such as building apps and prototypes, measuring analytics, crowdsourcing design work, testing with users, raising funding, and more. It provides the names and URLs of over 50 specific tools and platforms mentioned across various categories. The overall message is about recommending resources that can help accelerate and improve the process of starting and growing a new venture.

Tableau Sharing Session oleh Noverino Rifai

Noverino Rifai

About Halalgoogling.com: An Overview by Noverino Rifai (http://noverino.com)

Noverino Rifai

Halalgoogling.com is islamic search engine implementing haram filtering system, encourage interaction from internet user to report haram contents. Search result based on google, bing, amazon, and ebay. Featuring random search, category, language localization, and many more. In this presentation, in spite of minimum information on the net, author try to elaborate halalgoogling.com as comprehensive as possible. Author hope that this presentation can be a support to encourage its use by billion of Muslims over the globe. Have a nice read. Looking forward for your feedbacks.

Similar to MM ITBK 2011-Manajemen Operasional-Membedah Operasional Bisnis Online-Rasya Sprei

Sloboda Portfolio_final

Wadzani Jabani Dagala

Sloboda Portfolio_final

Pavel Obod

So You Want to Start a Company? Berkeley 111611

Stanford University

Startup DreamTeam with Scality & Saagie!

TheFamily

MM ITBK - Carrefour Overview - Global Marketing by Noverino Rifai

Noverino Rifai

JustEnoughDevOpsForDataScientists

Anya Bida

Tec 050312

Stanford University

Beyond usability

jameguilin

Agile 10 Step Story Model

allan kelly

Help, the hippies have taken my team to play games... or let’s get real we ha...

SUGSA

Makeshift Process v0.1

Nick Marsh

Resume

Dargi Arvind

管窥咨询行业 A snapshot of the Consulting Industry

Yi Bao

Electrics plc - Digital Communication

Carlose Lopez

How Fast Can You Deliver An Idea?

Tathagat Varma

Customer Experience Strategy & Design Thinking Toolkit

Aurelien Domont, MBA

Ruby on Rails Development in Sydney, Melbourne

scotttsummer

Building Your In-House Team for SAP Hybris Solutions

SAP Customer Experience

Maximize Your Magento Site for Dramatic Traffic Sites

Indaba Group

The Importance of presence, reputation, and working different

Kushtrim Xhakli

Similar to MM ITBK 2011-Manajemen Operasional-Membedah Operasional Bisnis Online-Rasya Sprei (20)

Sloboda Portfolio_final

So You Want to Start a Company? Berkeley 111611

Startup DreamTeam with Scality & Saagie!

MM ITBK - Carrefour Overview - Global Marketing by Noverino Rifai

JustEnoughDevOpsForDataScientists

Tec 050312

Beyond usability

Agile 10 Step Story Model

Help, the hippies have taken my team to play games... or let’s get real we ha...

Makeshift Process v0.1

Resume

管窥咨询行业 A snapshot of the Consulting Industry

Electrics plc - Digital Communication

How Fast Can You Deliver An Idea?

Customer Experience Strategy & Design Thinking Toolkit

Ruby on Rails Development in Sydney, Melbourne

Building Your In-House Team for SAP Hybris Solutions

Maximize Your Magento Site for Dramatic Traffic Sites

The Importance of presence, reputation, and working different

More from Noverino Rifai

Tableau Sharing Session oleh Noverino Rifai

Noverino Rifai

About Halalgoogling.com: An Overview by Noverino Rifai (http://noverino.com)

Noverino Rifai

MM ITBK-Analisis Penerapan Pemasaran Stratejik Pada Forum Jual Beli di Kaskus...

Noverino Rifai

MM ITBK-Kecap Bango (Unilever)-Menjadi Kecap Nomor Satu-Marketing Strategic b...

Noverino Rifai

MM ITBK - MM ITBK - Membedah Manajemen Operasi Bisnis H.J.Heinz (ABC) by Nove...Noverino Rifai

MM ITBK - WalMart Overview - Global Marketing by Noverino Rifai

Noverino Rifai

Walmart was founded in 1962 by Sam Walton. It has grown to operate over 8,900 stores across 28 countries. Walmart utilizes various strategies to achieve low prices such as centralized buying, efficient distribution systems, and demanding low costs from suppliers. While highly successful, Walmart also faces criticisms over its treatment of suppliers and employees. It aims to provide value to customers through an everyday low price model.

Itbk mm 2011- Innovation Management - principles of innovation management-Nov...

Noverino Rifai

Why innovation in Asia (excluding Japan) is not as fast as innovation in other side of the world? According to research, there're some hurdles causing this situation. This presentation show the ideal principles of innovation management, show the hurdles faced by companies in Asia, and types of innovators in Asia. By understanding common hurdles in innovation, companies can put some efforts to manage the hurdles, even eliminate them. Happy read.

Mm itbk jawaban soal-manajemen-keuangan-noverino rifai-institut teknologi dan...

Noverino Rifai

Mm itbk jawaban soal-manajemen-keuangan-Noverino Rifai-Institut Teknologi dan...

Noverino Rifai

Itb 2004-perancangan e-business-business intelligence-noverino-khariztNoverino Rifai

MM ITBK-MI-Inovasi Manajemen Pengetahuan Pada Perusahaan Konsultan Teknologi ...

Noverino Rifai

Idea Generation-Innovation Process-Manajemen Inovasi-ITBK-MM-2011

Noverino Rifai

Penerapan Teknologi Informasi di Manajemen SDM

Noverino Rifai

Dokumen ini membahas tentang penerapan teknologi informasi dalam manajemen sumber daya manusia untuk meningkatkan efisiensi dan efektivitas. Teknologi seperti sistem informasi SDM terintegrasi, e-recruitment, e-learning, dan business intelligence digunakan untuk merekrut, melatih, menilai kinerja, dan memberikan kompensasi pegawai. Namun, ancaman seperti pencurian data harus diantisipasi dengan keamanan akses dan enkripsi data.

Penerapan Teknologi Informasi di Manajemen SDM

Noverino Rifai

1. Teknologi informasi memiliki peran strategis dalam manajemen SDM perusahaan untuk meningkatkan produktivitas dan daya saing. 2. Penerapan teknologi informasi pada rekruitmen, pelatihan, penilaian kinerja, dan kompensasi dapat meningkatkan efisiensi dan fleksibilitas. 3. Namun penerapannya perlu diimbangi dengan antisipasi ancaman seperti kebocoran data serta gangguan sistem untuk menjamin manfaat optimal.

Penerapan Teknologi Informasi di Manajemen SDMNoverino Rifai

Itbk mm-2011-sdm-penerapan it-di_sdm-v0.4_internet_published

Noverino Rifai

Penerapan Teknologi Informasi di Manajemen SDMNoverino Rifai

More from Noverino Rifai (17)

Tableau Sharing Session oleh Noverino Rifai

About Halalgoogling.com: An Overview by Noverino Rifai (http://noverino.com)

MM ITBK-Analisis Penerapan Pemasaran Stratejik Pada Forum Jual Beli di Kaskus...

MM ITBK-Kecap Bango (Unilever)-Menjadi Kecap Nomor Satu-Marketing Strategic b...

MM ITBK - MM ITBK - Membedah Manajemen Operasi Bisnis H.J.Heinz (ABC) by Nove...

MM ITBK - WalMart Overview - Global Marketing by Noverino Rifai

Itbk mm 2011- Innovation Management - principles of innovation management-Nov...

Mm itbk jawaban soal-manajemen-keuangan-noverino rifai-institut teknologi dan...

Mm itbk jawaban soal-manajemen-keuangan-Noverino Rifai-Institut Teknologi dan...

Itb 2004-perancangan e-business-business intelligence-noverino-kharizt

MM ITBK-MI-Inovasi Manajemen Pengetahuan Pada Perusahaan Konsultan Teknologi ...

Idea Generation-Innovation Process-Manajemen Inovasi-ITBK-MM-2011

Penerapan Teknologi Informasi di Manajemen SDM

Itbk mm-2011-sdm-penerapan it-di_sdm-v0.4_internet_published

Penerapan Teknologi Informasi di Manajemen SDM

Recently uploaded

Creative Web Design Company in Singapore

techboxsqauremedia

Building Your Employer Brand with Social Media

LuanWise

Presented at The Global HR Summit, 6th June 2024 In this keynote, Luan Wise will provide invaluable insights to elevate your employer brand on social media platforms including LinkedIn, Facebook, Instagram, X (formerly Twitter) and TikTok. You'll learn how compelling content can authentically showcase your company culture, values, and employee experiences to support your talent acquisition and retention objectives. Additionally, you'll understand the power of employee advocacy to amplify reach and engagement – helping to position your organization as an employer of choice in today's competitive talent landscape.

Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges

Holger Mueller

The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...

APCO

Observation Lab PowerPoint Assignment for TEM 431

ecamare2

Understanding User Needs and Satisfying Them

Aggregage

https://www.productmanagementtoday.com/frs/26903918/understanding-user-needs-and-satisfying-them We know we want to create products which our customers find to be valuable. Whether we label it as customer-centric or product-led depends on how long we've been doing product management. There are three challenges we face when doing this. The obvious challenge is figuring out what our users need; the non-obvious challenges are in creating a shared understanding of those needs and in sensing if what we're doing is meeting those needs. In this webinar, we won't focus on the research methods for discovering user-needs. We will focus on synthesis of the needs we discover, communication and alignment tools, and how we operationalize addressing those needs. Industry expert Scott Sehlhorst will: • Introduce a taxonomy for user goals with real world examples • Present the Onion Diagram, a tool for contextualizing task-level goals • Illustrate how customer journey maps capture activity-level and task-level goals • Demonstrate the best approach to selection and prioritization of user-goals to address • Highlight the crucial benchmarks, observable changes, in ensuring fulfillment of customer needs

Industrial Tech SW: Category Renewal and Creation

Christian Dahlen

Authentically Social by Corey Perlman - EO Puerto Rico

Corey Perlman, Social Media Speaker and Consultant

一比一原版新西兰奥塔哥大学毕业证（otago毕业证）如何办理

taqyea

一模一样【微信：A575476】【新西兰奥塔哥大学毕业证（otago毕业证）成绩单Offer】【微信：A575476】（留信学历认证永久存档查询）采用学校原版纸张、特殊工艺完全按照原版一比一制作（包括：隐形水印，阴影底纹，钢印LOGO烫金烫银，LOGO烫金烫银复合重叠，文字图案浮雕，激光镭射，紫外荧光，温感，复印防伪）行业标杆！精益求精，诚心合作，真诚制作！多年品质 ,按需精细制作，24小时接单,全套进口原装设备，十五年致力于帮助留学生解决难题，业务范围有加拿大、英国、澳洲、韩国、美国、新加坡，新西兰等学历材料，包您满意。【业务选择办理准则】一、工作未确定，回国需先给父母、亲戚朋友看下文凭的情况，办理一份就读学校的毕业证【微信：A575476】文凭即可二、回国进私企、外企、自己做生意的情况，这些单位是不查询毕业证真伪的，而且国内没有渠道去查询国外文凭的真假，也不需要提供真实教育部认证。鉴于此，办理一份毕业证【微信：A575476】即可三、进国企，银行，事业单位，考公务员等等，这些单位是必需要提供真实教育部认证的，办理教育部认证所需资料众多且烦琐，所有材料您都必须提供原件，我们凭借丰富的经验，快捷的绿色通道帮您快速整合材料，让您少走弯路。留信网认证的作用: 1:该专业认证可证明留学生真实身份 2:同时对留学生所学专业登记给予评定 3:国家专业人才认证中心颁发入库证书 4:这个认证书并且可以归档倒地方 5:凡事获得留信网入网的信息将会逐步更新到个人身份内，将在公安局网内查询个人身份证信息后，同步读取人才网入库信息 6:个人职称评审加20分 7:个人信誉贷款加10分 8:在国家人才网主办的国家网络招聘大会中纳入资料，供国家高端企业选择人才 → 【关于价格问题（保证一手价格）我们所定的价格是非常合理的，而且我们现在做得单子大多数都是代理和回头客户介绍的所以一般现在有新的单子我给客户的都是第一手的代理价格，因为我想坦诚对待大家不想跟大家在价格方面浪费时间对于老客户或者被老客户介绍过来的朋友，我们都会适当给一些优惠。选择实体注册公司办理，更放心，更安全！我们的承诺：可来公司面谈，可签订合同，会陪同客户一起到教育部认证窗口递交认证材料，客户在教育部官方认证查询网站查询到认证通过结果后付款，不成功不收费！

Business storytelling: key ingredients to a story

Alexandra Fulford

-- June 2024 is National Volunteer Month --

NZSG

Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...

my Pandit

The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf

thesiliconleaders

How to Implement a Real Estate CRM Software

SalesTown

Part 2 Deep Dive: Navigating the 2024 Slowdown

jeffkluth1

Introduction The global retail industry has weathered numerous storms, with the financial crisis of 2008 serving as a poignant reminder of the sector's resilience and adaptability. However, as we navigate the complex landscape of 2024, retailers face a unique set of challenges that demand innovative strategies and a fundamental shift in mindset. This white paper contrasts the impact of the 2008 recession on the retail sector with the current headwinds retailers are grappling with, while offering a comprehensive roadmap for success in this new paradigm.

Income Tax exemption for Start up : Section 80 IAC

CA Dr. Prithvi Ranjan Parhi

The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...

Stephen Cashman

Best Forex Brokers Comparison in INDIA 2024

Top Forex Brokers Review

Navigating the world of forex trading can be challenging, especially for beginners. To help you make an informed decision, we have comprehensively compared the best forex brokers in India for 2024. This article, reviewed by Top Forex Brokers Review, will cover featured award winners, the best forex brokers, featured offers, the best copy trading platforms, the best forex brokers for beginners, the best MetaTrader brokers, and recently updated reviews. We will focus on FP Markets, Black Bull, EightCap, IC Markets, and Octa.

Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart

➒➌➎➏➑➐➋➑➐➐Dpboss Matka Guessing Satta Matka Kalyan Chart Indian Matka

How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....

Lacey Max

“After being the most listed dog breed in the United States for 31 years in a row, the Labrador Retriever has dropped to second place in the American Kennel Club's annual survey of the country's most popular canines. The French Bulldog is the new top dog in the United States as of 2022. The stylish puppy has ascended the rankings in rapid time despite having health concerns and limited color choices.”

Recently uploaded (20)

Creative Web Design Company in Singapore

Building Your Employer Brand with Social Media

Event Report - SAP Sapphire 2024 Orlando - lots of innovation and old challenges

The APCO Geopolitical Radar - Q3 2024 The Global Operating Environment for Bu...

Observation Lab PowerPoint Assignment for TEM 431

Understanding User Needs and Satisfying Them

Industrial Tech SW: Category Renewal and Creation

Authentically Social by Corey Perlman - EO Puerto Rico

一比一原版新西兰奥塔哥大学毕业证（otago毕业证）如何办理

Business storytelling: key ingredients to a story

-- June 2024 is National Volunteer Month --

Taurus Zodiac Sign: Unveiling the Traits, Dates, and Horoscope Insights of th...

The 10 Most Influential Leaders Guiding Corporate Evolution, 2024.pdf

How to Implement a Real Estate CRM Software

Part 2 Deep Dive: Navigating the 2024 Slowdown

Income Tax exemption for Start up : Section 80 IAC

The Heart of Leadership_ How Emotional Intelligence Drives Business Success B...

Best Forex Brokers Comparison in INDIA 2024

Satta Matka Dpboss Matka Guessing Kalyan Chart Indian Matka Kalyan panel Chart

How are Lilac French Bulldogs Beauty Charming the World and Capturing Hearts....

MM ITBK 2011-Manajemen Operasional-Membedah Operasional Bisnis Online-Rasya Sprei

1. 1 Exploring Business Operation http://www.rasyasprei.com/ Featuring... Coached by... Noverino Rifai Ir.Hary Agus Rahardjo, MBA, MSc, Ph.D. M. Lufti Sati To be presented on October,29st 2011 Institut Teknologi dan Bisnis Kalbe (ITBK)

2. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 2 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Agenda How did We Explore? “Rasya Sprei” Overview Competitive Advantage Strategy Line of Products Value Chain and Supply Chain Product Design Quality Management Productivity Challenge Global Operation Strategy Analysis and Suggestion

3. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 3 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) How did We Explore? Prepared discussion material based on Heizer-Render 4 days intensive discussion with business owner Explored the online shops Completed the draft-slides Reviewed by business owner Granted permission for publication Enrichment & finishing touch

4. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 4 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) “Rasya Sprei” Overview December 2010 October 2011

5. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 5 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) The Online Shops •Page: Rasya Sprei •Account 1: Rasya Sprei http://www.rasyasprei.com •Account 2: Rasya Sprei 2

6. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 6 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Organization Structure Owner Courier Procurement Information Customer Technology Relation 2 Co- Founders Finance Designer Quality Packaging Control Ordering

7. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 7 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Competitive Advantage Strategy http://www.poweredtemplates.com/_src_diagram/00426/ppt-diagram-chart-b.jpg, accessed 2011-10-26 21:13

8. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 8 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Line of Products 85.000 – 170.000 270.000 – 520.000 50.000 100.000 45.000 – 70.000 35.000 45.000 – 70.000 60.000 55.000 – 70.000

9. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 9 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Value Chain and Supply Chain Supplier Company Konveksi Customer material design Order & Pay Ready to sell product deliver order

10. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 10 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Product Design Feedbacks

11. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 11 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Quality Management • Quality Standard ▫ Common sense • Quality Control ▫ Checked by owners ▫ Separation • Rejected Items ▫ Returned to Konveksi ▫ Sale, discounted price • Passed Items ▫ Delivered to Customers

12. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 12 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Productivity Challenge December 2010 October 2011 Flagship Product Bedsheet & Bedcover Galon, Kulkas, Magic Com Covers Material Cost Rp.X Rp.X Production Cost 1/5 x of material cost 1 x of material cost Retail Price 1.5 x of material cost 2x of material cost Konveksi’s Production 5-10 5-10 Capacity / day Konveksi’s Queue Time Not peak: 3-5 days Not peak: 3-5 days Peak: 7-10 days Peak: 7-10 days Gross 10-20% 30-40% Margin

13. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 13 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Global Operation Strategy • So far, there’s NO order from other countries YET. • Online shops NOT YET accomodating English language. • But, Internet, gives unlimited opportunities. The time will come.

14. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 14 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) Analysis & Suggestions • Accomodate English language in online shops. • Find alternative Konveksi that can give faster response and capacity. • Quality agreement with Konveksi.

15. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 15 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com)

16. Exploring Business Operation: Rasya Sprei (http://www.rasyasprei.com) 16 Noverino Rifai (noverino.rifai@gmail.com, http://noverino.wordpress.com) References • Heizer, Render. Operations Management. 10th Edition. Pearson Education, Inc. 2011. • http://www.rasyasprei.com. Last accessed 2011-10-29 01:33 • http://www.facebook.com/rasya.sprei. Last accessed 2011-10-29 01:33

Editor's Notes

Prepared discussion material based on Heizer-Render4 days intensive discussion with business ownerExplored the online shopCompleted the slidesReviewed by business ownerGranted permission for publicationFinishing
Started: December 2010Housewife + IT professional husband: Time and SkillOnline Shop  low costStarted with bedsheet, growing to lines of productsBuy-to-order (blanket, long pillow) and Outsourcing (others)Service area: papua, borneo, celebes, sumatera, java, but Internet give borderless opportunityOperational: mostly by owners, sometimes helped with sewer and others for packaging
Blackberry: grouphttp://www.rasyasprei.comFacebook: Page: Rasya SpreiAccount: Rasya SpreiAccount: Rasya Sprei 2
2 Co-FoundersOwnerProcurementCustomer RelationDesignerOrderingPackagingFinanceInformation TechnologyCourier
Produk:BedsheetBed CoverPillow and CoverPillow-BlanketWater gallon CoverRefrigerator Covermagic jar CoverTV CoverFood capCharacter blanketTable sheet
Sebagian besar adalah bayar minimal 50% lunas, baru di order ke konveksi dan setelah dilunasi lalu dikim.
Desain :1. sebagian sudah ada di pasar, tinggal modifikasi sedikit. Survey Pasar: googling, langsung ke pasar,Berdasarkan barang yang sering diminta konsumen2. Membuat sket draft bentuk, motif berdasarkan bahan yang digunakan. Pemilihan motif berdasarkan women sense Bentuk bisa juga biasa dibuat konveksi3. Konveksi akan membuat berdasarkan pesanan4. Waktu sarung galon: produksi 1 hari 5-10 set (galon, kulkas, magic com), seprei-taplak-cover tv 1 hari > 20, bed cover 1 hari 5-10 bed cover + sprei. Antrean: standar 3-5 hari selesai (termasuk produksi), kalau ramai bisa 7-10 hari (termasuk produksi).5. Bed cover dan sprei dapat plastik cover dari konveksi. Biasa dipakai untuk pengiriman6. QC: Ada proses membersihkan, kalau reject dikembalikan dan konveksi mengganti dengan membelikan bahan yang sama. Kadang konveksi tidak mau tahu, jika kondisinya seperti ini maka akan pesan ulang, atau barang tersebut dijual obral.Belum ada standar untuk QC, berdasarkan men sense. Dipisahkan dari produk yang bagus.7. packing: vakum (model busa seperti bantal, bed cover tebal bisa seukuran text-book namun lebar), dibungkus plastik motif gak tembus pandang warna-warni agar manis seperti ..., lalu di bawa ke ekspedisi. Kalau 1 orang pesan banyak, dibungkus ke 1 plastik saja yang bisa menampung. Prototyping: saat mencoba model cover TV, model awal ternyata agak kuno, diketahui setelah sample produk (prototype) jadi.ConsinyasiDesign by producerOwn productDesigned by ownerDifferentiate on material, using same material as bedsheetCottonCotton-Viscous (CVC)Prototyping? Untuk pemesanan dari konsumen, belum ada. Untuk tutup TV pernah buat sampling berdasarkan desain dari internet, ternyata model tidak cocok (jadul). Lalu dibuat desain sendiri. Begitu ada yang pesan ditawarkan desain baru tersebut, lalu dipesan ke konveksi.Product testing? Tidak ada.Market testing? Pada awal2, dilakukan soft launch untuk perkenalan, diskon untuk 1 bulanMake or buy decisionQuality, cost, and delivery scheduleMake: margin lebih tinggiBuy: selimut: belum tahu, demand belum terlalu tinggiProduct lifecycleAda beberapa motif untuk semua produk karena ada motif lain yang ditawarkan.Introduction: 1 bulanGrowth: 1-2 bulanMature: 1-2 bulanModel dikeluarkan tergantung model yang ada di pasar. Survey pasar tergantung pergerakan pasar.???Follow up-to-date trendMagazineTVInternet???Third party design
End of 2010 vs October 2011Same Material CostInitial production cost was 1/5 of material costNow, production cost is = material costRetail price was 1.5x of material + production cost, gross margin = 10-20%Now, retail price is 2x of material + production cost, gross margin = 30-40%

MM ITBK 2011-Manajemen Operasional-Membedah Operasional Bisnis Online-Rasya Sprei

Recommended

Recommended

More Related Content

Similar to MM ITBK 2011-Manajemen Operasional-Membedah Operasional Bisnis Online-Rasya Sprei

Similar to MM ITBK 2011-Manajemen Operasional-Membedah Operasional Bisnis Online-Rasya Sprei (20)

More from Noverino Rifai

More from Noverino Rifai (17)

Recently uploaded

Recently uploaded (20)

MM ITBK 2011-Manajemen Operasional-Membedah Operasional Bisnis Online-Rasya Sprei

Editor's Notes