Steven Saelens has over 15 years of experience providing IT support and mainframe security administration. He has expertise in RACF security tools, Control M scheduling software, Endevor, Mainframe JCL, MVS/zOS Sysplex, ISPF, and Remedy. Saelens currently works as a corporate security guard but has held roles providing technical support, production scheduling support, and mainframe security access administration. He aims to become a top-level resource for IT user communities by applying problem-solving skills and highly developed communication abilities.

1. STEVEN R. SAELENS
220 S Greeley Street
Palatine, IL 60067
847-702-9291
ss1in847@yahoo.com
Linkedin: http://www.linkedin.com/in/stevensaelens
IT MAINFRAME SUPPORT SPECIALIST
Hands-on, accomplished IT professional with expertise providing IT Support. Provide technical support and
expanded services to external clients. Ability to quickly research solutions and apply problem solving techniques.
Use of highly developed communication skills, diverse expertise to become top level resource for the IT user
community.
TECHNICAL COMPETENCIES
• RACF Security Tools (VRA)
• Control M Scheduling Software
• Endevor (code migration tool)
• Mainframe JCL
• MVS/zOS Sysplex
• ISPF
• Remedy
• Outlook, Microsoft Word, Excel & PowerPoint
PROFESSIONAL EXPERIENCE
Securitas Security, Lincolnshire, Il
Corporate Security Guard, Panasonic, Rolling Meadows, Il 2011 – Present
Andy Frain Services, Aurora, Il
School Safety Officer, Lake Zurich High School 2010 - 2011
• School Security Policy Enforcement
AMEICAN RED CROSS, Arlington Heights, IL
IT / Administrative Volunteer 2010 - Present
• IT issues, spreadsheet compilations, troubleshooting problems.
• Perform administrative tasks as needed.
HEWITT ASSOCIATES, Lincolnshire, IL
Technical Support Group: Production Scheduling 2006 - 2009
• Resolved and reduced incidence of technical errors by 15% by troubleshooting and implementing solutions for
1st and 3rd level processing problems and providing direct client team training
• Due to professionalism, trust and technical competency, selected to work directly with Client teams to train,
code and set-up automated scheduling of client jobs.
• Reduced processing time across business sectors by average 10- 15% by assisting clients in automating
manual processes.

2. TBA Product Group: Production Support 2003 - 2006
• Responsible for providing IT system support to client teams, including off-hours support, to ensure constant
system functioning and maintain client relationships for the most profitable division of Hewitt.
• Prevented loss of stored data by performing DB2 database setup, scheduling and data retention for new and
existing clients, using Endevor. Isolated and resolved issues during batch processing.
• Used Endevor to migrate MVS batch jobs through development life cycle improve quality by 40%,
• Supported upgrades of IBM products and performed data analysis and report writing.
Security Administrator: TBA Mainframe Access 1999 - 2003
• Performed mainframe security access for TBA Practice, providing secure associate access during years of
rapid corporate expansion.
• Solved security access errors and tested new releases and maintained upgrades for the z/OS to maintain and
comply with company standards.
OTHER PROFESSIONAL EXPERIENCE
Hewitt Associates, Lincolnshire, IL
• Technical Support: Production Scheduling
• Computer Print Center Manager
• Mainframe Computer Operations
CF Industries, Long Grove, IL
• Mainframe Computer Operations
EDUCATION
Elgin Community College, Elgin, IL
Certificate in Computer Education
Six Sigma Green Belt Training
Chicago Deming Association-Six Sigma Masters Program, Naperville, IL