The document describes the HP IT Performance Suite, which provides a comprehensive, connected, and flexible system to help IT organizations perform better. It summarizes key capabilities of the suite such as managing the full IT lifecycle from strategy to operations, gaining insights from data across the IT domain, and connecting processes through an integrated platform. The suite is designed to scale across heterogeneous environments and help optimize business performance through improved IT service delivery, cost reduction, and risk management. Case studies are presented showing how other organizations have used HP solutions to transform IT and achieve benefits like improved service levels, reduced costs, and increased transparency.

1. HP IT Performance Suite
Get the insight you need to always perform better
Piet Loubser
6 November 2012

2. Accelerating innovation and change
98,000 tweets
23,148 apps
downloaded
400,710 ad requests
Main- Client/ The
Mobile, social,
big data &
every New technology
frame server internet the cloud 60 seconds access methods
2000 lyrics played • Change how technology is
on Tunewiki
consumed & value it can bring
1,500 pings • Open up new business models
sent on PingMe
• Remove current inhibitors &
34,597 people unleash power of innovation
are using Zinio
208,333 minutes
Angry Birds played
2 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

3. It‘s no small feat to thrive in a borderless world
• Ensure the success, security and integrity of end-to-end business processes
• Connect, instrument and automate thousands of assets across IT
• Correlate insights to optimize decisions and IT investments
Private
cloud
Amazon
SAP
Salesforce.com
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4. Yet some IT groups are performing very well
Best-
Average in-class
30% Innovation
50% Your best-in-class
peers free up
70%
Operations 50% 66% more IT budget
for innovation
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5. Our point of view
As a leader, you need a
performance system.
It can and should be digitized
and automated.
It’s important that its coverage
is comprehensive.
And cascaded and connected
throughout the organization.
It can continuously improve by featuring
best practices from your peers across
the professional community.
6 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

6. IT needs a system of record
7 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

7. HP IT Performance Suite
Comprehensive, connected & flexible. Perform better.
Execute systematically IT Executive Scorecard, strategy, planning & governance
Build Operate Secure Store Analyze in
faster simply proactively efficiently real time
Application lifecycle Operations & cloud Security & risk Information Business
management management management management analytics
8 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

8. The HP IT Performance Suite
Comprehensive, connected, and flexible
Strategy, planning and governance
Executive scorecard
IT financial management Project and portfolio management Application portfolio management Workforce and vendor management
Build faster Operate simply Secure proactively Store efficiently Analyze in real time
Application lifecycle Security and risk Information lifecycle
IT operations Big data
management management management
Application Application Data center Application IT service Security information Real-time loading &
Data protection in-database
quality governance automation performance management and event management
management management analytics
Columnar storage,
Requirements Performance Client System Asset Software security Information archiving execution and
management validation automation management management assurance compression
Development Application Network Network Enterprise Open source & major
management security management security records management BI tools support
validation
Foundation
Extensibility, orchestration, collaboration and mobility
Services and support
9 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

9. IT Value chain for holistic IT management
Prescriptive cross-IT processes
Strategy to Portfolio
• Defining what IT should deliver to the business
Demand to Production
• From the decision to build/update an application to
activating it in production
Request to Fulfillment
• Service consumption population, usage and delivery
across multiple channels
Event to Fix
• Event detection, diagnose, change & remediation
Risk to Mitigation
• From measurement of risk, to identifying issues, to
governance, change and resolution
10 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

10. Mobile and Composite Hybrid Applications end-to-end
Build, secure, and manage cloud, web, and mobile applications
Requirements & code Automated Monitor & manage
build functional testing end-to-end solutions
HP ALM HP UFT HP APM
Assess Design Validate Deploy Manage
Continuous
Assessment Continuous Continuous
Modernize Integration Release Delivery
Quarterly,
Annually Daily, Weekly Real Time
Govern Assemble Operate
Prioritize and plan Proactively Ensure
projects increase security performance
HP PPM HP Fortify HP PC
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11. Create and consume IT cloud services
Extending the best of traditional IT and leveraging cloud services with control
Cloud Services Self-Service Experience
HP Converged Management & Security
Unified
Infrastructure Platform Application Information management
Traditional Data Services Services Services Services for cloud and
Center Management
traditional IT
●●
Automation & Orchestration
Data Center Resources Servers Storage Network
Physical / Virtual DB Apps Middleware Public Cloud
Resources
12 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

12. HP IT Performance Suite
Get the insight and confidence you need to always perform better
Chief Information Officer
170 KPIs 150+ KPIs 130+ KPIs
via HP research captured digitally today in Executive Scorecard
Covering the full IT lifecycle
Finance, planning Application
Operations*
& administration development
Annual 11% Annual 19% Annual 70%
IT spend IT spend IT spend
*Including IT operations, security &
information management
13 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

13. The HP IT Executive Scorecard puts you in command
• See across your entire domain with the industry’s broadest coverage of IT investment
• Lead your teams with cascading scorecards and key performance indicators
• Expand and customize KPIs that matter to you using the open data model and studio
14 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
1

14. United Airlines: IT Transformation Journey
ERA OF SILOS TRANSFORMATION ERA PERFORMANCE ERA
Business-centric IT
Service-centric IT Performance Management
Business technology optimization
Release Management, Portfolio Management
Techno-centric IT Application Quality, Performance Testing, Service Catalog
Asset Discovery and Configuration Management
Project & Portfolio Mgmt
Service Mgmt, Asset Mgmt.
Monitoring, Network Mgmt, Client Automation
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013
Merger with Continental
Use of technology to support IT services aligned to business Partnership with business to
infrastructure and operations requirements, based on common drive strategic direction
infrastructure, framework, and leveraging a mature and
workflow flexible infrastructure
15 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

15. Performance Era
Project Benefits
Transform data into Business Information
Efficiency Performance Transparency
Improve data integrity and automate to Enable IT leadership to show strategic Enable United IT to demonstrate its value
reduce or eliminate paper and spreadsheet thinking about spending and IT improvement and the value IT creates for the business.
analysis. and to promote and demonstrate a
performance-driven culture.
Establish linkage from top→down:
Corporate Dashboard
IT Division Dashboard
CIO Dashboard
VP Dashboard (Operations, Application
Development)
Director Dashboard Go
Project Manager Forward KPI View
Dashboard
Metrics
Individual Performance
Objectives
16 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.
16

16. Performing better in retail
Garmin International, Inc. gains better visibility into IT
projects with PPM
Gain visibility and control over rapidly growing number of IT projects
SOLUTION
– HP Project and Portfolio Management (PPM) Center software
– HP PPM Demand and Deployment Management modules
– Acquity Group strategic consulting&system integration services
RESULTS
– Single point of management visibility into all projects
– Faster release of new functionality Strategy, Planning, and Governance
– Built-in and detailed audit trails Security Intelligence and Risk Management
Application
Lifecycle IT Operations Information
Management Management
Management
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Extensibility, Orchestration, and Analytics
Services and Support

17. HP Performance Systems
The confidence, insight and agility to perform better
HP Performance Systems
IT Performance Security Legal & Compliance Marketing
Suite Performance Suite Performance Suite Performance Suite
Real-time engines for actionable intelligence
Global Partners. Professional Services, Support and Education
500+ data 1000s of best- 2000+ patented Cloud, mobile
sources practices innovations and SaaS
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18. Better performance means better outcomes
Improve service Reduce cost
3X improvement in first $5M/yr saved by cutting
call resolution rates mean time to resolution from
hours to seconds
9X faster retrieval of
patient records $19M/yr saved through 50%
lower software testing costs
66% reduction in unplanned
failure rates $32M/yr saved in change
management labor costs
900% faster recovery from
business critical outages
19 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

19. Summary—the HP IT Performance Suite
Helping you always perform better
Comprehensive Connected Flexible
Manage and gain Optimize the Scale with a modular,
insight from your business through open platform designed
entire IT domain with dynamic, automated specifically to support
the industry’s most updates from an heterogeneous
complete suite integrated suite environments
20 © Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

20. Thank you
© Copyright 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.