The document discusses how IT will change and adapt by 2020. It notes that the world is changing rapidly with huge amounts of digital data being created every minute. Both employees and customers are also changing as younger digital native generations enter the workforce. The document argues that IT needs to focus on its core functions that differentiate the business, while outsourcing non-critical contextual functions. It also stresses that IT needs to work more closely with business units to help drive innovation using new technologies like cloud, mobile, social, and big data.