This document discusses implementing ISO 9001 quality management standards in a small manufacturing company called Thermaxx Jackets. It outlines Thermaxx's organizational structure and manufacturing processes. It then describes steps taken to implement ISO 9001, including formalizing documents, standardizing processes, and training employees. The goals are to standardize their quality management system, continue improving quality, and increase competitiveness through more cost-effective production.

1. ISO9001 Quality Management in Small Company
Runnan Li, Graduate Student, Industrial Engineering
Advisor: Dr. Nadiye Erdil, Assistant Professor, Industrial and Systems Engineering
Tagliatela College of Engineering
Introduction
Next Step
References
Quality is Free. New York: McGraw-Hill. ISBN 0-07-
014512-1.
Wanghongyuan. ERP Quality Management Research
Based on ISO9001[J]. Forward Position. No.6 2010
ISO 9001:2015 — This standard is based on a number of
quality management principles including a strong
customer focus, the motivation and implication of top
management, the process approach and continual
improvement.
• Quality Manual
• Process Manual & Flow Chart
• Record & Form
Steps:
1. Examine the existing processes
2. Check and organize company's existing standards
and documents
3. Based on ISO 9001 standards requirements develop
an implementation plan
Quality is free  The investment made in Quality will
generate savings more than the cost of the program.
SMALL COMPANIES
Advantages:
• Simple organization structure
• flexible management
• quick reaction
Disadvantages:
• Focus on final product quality directly and ignore
quality in process
Example:
• No standard process for delivery a CAD pattern to
manufacturing department. If the pattern lost,
manufacturing department will come to CAD room and
request a new one again. Thanks for the simple
organization structure, this re-request process is very quick.
But this process still waste time, money and energy.
Wastes of these kinds are hidden in all processes related
to manufacturing.
This project focuses on TQM (Total Quality
Management) implementation in a small manufacturing
company that targets reduction of such wastes by
controlling all processes. ISO 9001 is the quality
management system that will be used for this purpose.
Thermaxx Jackets, founded over 25 years ago, manufacture many sizes
of pipe and valve insulation blankets for dozens of common components.
In addition, they design and implement custom insulation solutions for
the most unique and complex insulation challenges.
Organization Structure
Thermaxx has functional
organization structure. Each staff
may hold multiple positions, which
requires clear definitions of roles
and responsibilities.
Manufacturing Process
Thermaxx makes custom products.
Therefore, the manufacturing
process of each product is different
based on design and materials.
ISO9001 in Thermaxx
ISO 9001 is not just a set of files
It is a management system which requires participation from
all employees. Don’t just let it stay on paper. Most important
thing is to use these standards and ideas to improve the
quality in process.
Localization
Each company has it’s feature. Adjust the ISO9001 standards
to fit the company. ISO 9001 is a tool to help company to
improve quality management. Understanding the idea of ISO
9001 is more important than just follow and trust it blindly.
Step by Step
One of the advantages a small company has is to be able to
react quickly. It’s easier to implement a new process, and the
company can adopt to work with the new process quickly. But
this doesn’t mean they can realize ISO 9001 quality
management in one day. It will take time, becauseISO9001
affects all aspects of manufacturing in the company and
people need time to understand and learn to use it.
ISO 9001 Master Index
Part of the ISO 9001 Master Index
in Thermaxx is shown in Fig3. After
an ISO9001 document is prepared,
a document number is assigned
and added in this index.
Fig1.Organization Structure Fig2.Manufacturing Process
Fig3.ISO 9001 Master Index
Fig4. Document Control Procedure
Procedure Manual
According to ISO 9001, all the
processes under control must
include these documents. Fig4 is
the procedure of documents
control.
1. Continue working with each department to formalize
documents and standardize processes to meet ISO 9001
requirements.
2. Check operation state of published ISO 9001 standards
regularly.
3. Keep training and improving ISO 9001 idea in company.
Let everyone be part of it.
Archive:
• Standardize quality management system.
• Quality improvement and continues improvement.
• Increase competitiveness.
• Cost-effective production.
Materials and Methods