Team International is a multidisciplinary consulting firm established in 1988 in Amman, Jordan that has undergone significant growth. It provides consulting services requiring multi-disciplinary expertise to a range of clients across several Arab countries with a mission of delivering innovative, high-quality solutions. The document discusses Team International's planning processes for quality management including analyzing internal and external issues, risks, opportunities, setting quality objectives and key performance indicators, and considering factors like organizational structure and processes to ensure sustainable results.

2. Team International- Local Clients

3. • A multidisciplinary, independent, privately-owned business
consulting firm was established as a limited liability
partnership (L.L) in Amman, Jordan, in January 1988, and
since then it has undergone phenomenal growth during the
past twenty years and is now well established in Amman and
provide consulting management in the Arab Countries.
‫األوقاف‬ ‫وزارة‬
‫الدينية‬ ‫والشؤون‬
(‫عمان‬ ‫سلطنة‬)
‫النسائي‬ ‫اإلتحاد‬
‫العام‬(‫ظبي‬ ‫أبو‬)
UNDP(‫مصر‬)
‫عبر‬ ‫طيران‬
‫المتوسط‬(‫لبنان‬-
‫بيروت‬)
‫للبترول‬ ‫النيل‬ ‫شركة‬
‫المحدودة‬(‫السودان‬)
‫السعودية‬ ‫الشركة‬
‫والتنمية‬ ‫للصناعة‬
(‫السعودية‬)
‫المركزي‬ ‫الجهاز‬
‫والمحاسبة‬ ‫للرقابة‬
(‫اليمن‬)
Team International, Engineering and
Management Consultants

4. TEAM International –
Jordan provides services that
require multi-disciplinary
expertise. With a clear mission
and continuous development,
TEAM International has
always endeavored to deliver
innovative high quality
solutions with sustainable
results.
Team International, Engineering
and Management Consultants

5. Planning requirements

6. ISO 9001:2015 main planning concepts
• Organization context
• Internal and external
issues
• Risk and
opportunities
• KPI’s
ISO9001:2015

7. Risk Analysis
Quality
Objectives, KPIs
SWOT

8. SWOT Analysis
Internal
issues
External
issues

9. SW (Internal issues): Organizational Enablers
Culture and
shared
values
Organization
al Structure
Information
Technology
Process and
Procedures
Performance
Management
Human
Resources
Factorstendtobeinthepresent

10. • Political
Factors
P
• Economic
Factors
E
• Social
Factors
S
• Technological
Factors
T
• Environmental
Factors
E
• Legal Factors
L
OT (External issues): PESTEL
factors tend to be in the future

11. Examples on SWOT Analysis

12. SWOT Analysis
Group Discussion

13. Clause 6: Planning
Risk and
opportunities
analysis
Quality
Objectives
Planning of
changes
Risk-based thinking

14. Quality Objectives

15. Quality Objectives

16. What Should I Do?
• Analyze and prioritize the risks and opportunities in
your organization
– what is acceptable?
– what is unacceptable?
• Plan actions to address the risks
– how can I avoid or eliminate the risk?
– how can I mitigate the risk?
• Implement the plan – take action
• Check the effectiveness of the actions – does it work?
• Learn from experience – continual improvement

18. Risk Analysis Plan
Risk/opportunity
‫الخطر‬/‫الفرصة‬
Probability
‫االحتمالية‬
Impact
‫األثر‬
Exposure
‫التعرض‬ ‫شدة‬
Mitigation
Action
‫أو‬ ‫التخفيفي‬ ‫االجراء‬
‫االحترازي‬
Contingency
Action
‫الطارئ‬ ‫اإلجراء‬
Risk Analysis
(Mitigation
Actions)
Preventive
Action

19. KPI Examples
SMART

20. KPI Examples
The following are KPI examples indicating
Efficiency performance:
• Cycle time from request to delivery
• Average cycle time from request to delivery
• Call length
• Volume of tasks per staff
• Number of staff involved
• Number of reminders
• Number of alerts
• Customer ratings of service

21. Thank You