This document provides an overview of Global Skills Development Services and their work in supporting vocational education reform globally. They have worked with governments and organizations in over 80 countries to conduct skills gap analyses, develop occupational standards and qualifications, support training delivery, and implement quality assurance systems. The document highlights case studies of projects they have undertaken in regions like South Asia, the Middle East, Africa, and Europe.

1. Global Skills
Development
Services

2. 1
Contents
About us 2
Key facts 5
Our purpose 6
Global footprint 8
Our services 11
Project process 12
Project track record 14
Case studies 16
South Asia 16
Middle East 18
Africa 20
Europe 22
1

3. Countries must invest in the
development of their workforce
if they are to successfully compete
in the global economy.
We know that many countries
around the world are investing
in vocational education to boost
national productivity, address
youth unemployment and
increase the number of women in
employment. It is no coincidence
that governments and large
organisations are increasingly
approaching us to support their
educational reforms.
2 3

4. We are trusted by clients
– the majority of our work
comes from repeat business
and client referrals.
We help governments and
industries around the world
develop occupational
standards.
We operate in 80 countries
and with more than 350
businesses worldwide, with
regional offices in Hong
Kong, Malaysia, Ireland, Sri
Lanka, Dubai, South Africa
and New Zealand
We existto help people develop
the skills theyneed to progress into
a job, on the job, and onto the next
job. We do this in collaboration with
education and training providers,
employers andgovernments.We’re
recognised as aleader inglobal
skills development and we set
the standardfor professionaland
technicalskills around the world.
TheCity & Guilds Group is made up
of a portfolio of businesses that
provide products and services right
across the supplychainof vocational
education. TheCity& Guilds Group
has establishedaspecialisedteam,
to support government and large
organisations to develop or reform
their skills development systems.
Founded by the Corporation
of the City of London and
16 livery companies - the
Guilds - in 1878, The City and
Guilds of London Institute
was granted Royal Charter
by Queen Victoria in 1900.
Today, our Royal President
is Her Royal Highness The
Princess Royal.
The City & Guilds Group is a
global leader in skills
development. Approximately
two million people are
currently working towards
City & Guilds qualifications,
which are offered in more
than 20 sectors
We hold market-leading
positions intechnical and
professional education,
eLearning and leadership
and management.
Every year, the City & Guilds
Group awards exceptional
individuals and recognises
outstanding training and
skills development in the
workplace.
Key facts
4 5

5. To help people and
organisations to
develop their skills
for personal and
economic growth.
Our Purpose
6 7

6. Global footprint
Wework with various governments
and businesses worldwide,
supporting them to improve skills
education and training.
Regions:
•TheAmericas & Caribbean
•Europe
•Middle East
•Africa
•SouthAsia
•SouthEast Asia
Across the City & Guilds Group and
our partners,wehave access to a
range of professionals/experts to
support technicalandvocational
education development projects.
8 9

7. Our Services
Research,Labour market
intelligence and skills gap
analysis
An in-depth understanding of the
locallabour marketis vitalfor the
successful development of a
national education system.
We assess the capacityof existing
education systems andconsult
industryexperts to identify
skills gaps.
Defining occupational
standards
A standardisedway of assessing
competence across alldisciplines
and in all countries or regions,
provides a benchmarkfor
consistentquality.
We workalongside governments
and large employers to develop
occupational standards.
Qualification development
Our qualifications aredesigned
by industryand subject-matter
experts to provide clearpathways
for people to achieve their skills
development objectives.
Supporting qualification
delivery
Quality training and teaching is
essential to support successful skills
development, regardless of the
nature of the business or whether it is
practitioner or management training.
We help to build capability in
education and training providers
around the world by designing
programmes to meet the needs
of industry.
Assessment
City & Guilds nameis synonymous
with technicaland vocational
education Assessment. Wehave
large teams of assessment
methodology experts whowork
with government organisations and
industryto develop competency
basedassessments that arefit for
purpose and deliver high quality
outputs. As an awarding organisation
weissue globally around two million
certificateseach year.
Quality assurance
As key stakeholders in many national
vocationaleducation systems we
have awealthof experienceof
quality management systems.
We also manageanetwork of over
8,000 City& Guilds approved centres
worldwide and manageanetwork
of thousands of associates who
externallyverifyour qualifications.
As a resultof our proven capability
many governments arelooking to
City & Guilds for support, advice,
guidance and management of
quality assurance systems.
10 11

8. Scope
Project Process
We work with you to
understand your specific needs
Define
Develop
Implement
Our experienced team manages the
delivery of projects from start to finish.
We finalise your specific
requirements to ensurethey
will deliver on quality and cost
We deliver and test each
deliverable to ensure it
meets your expectations
We assist in the smooth
transition of completed
projects into business as usual
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9. The City & Guilds Group has
access to resources that support
the ongoing management and
development of professional
and technical skills education.
This puts us in a unique position
to support governments and
employers to create leading
education and training systems.
Our heritage is in vocational pedagogy,
assessment and quality assurance and our
trackrecord shows how governments and
organisations trust us to deliver on large
scale skills education reform projects.
Weuse market leading technologies to
deliver our products and services, such as
e-volve for online assessment, Learning
Assistant for e-portfolio and Totara for
corporate Learning Management Systems.
The next few pages give an overview of
our global footprint and examples of
the impact wehave made on business
performance and economic growth.
14 15

10. Case Studies & Track record
South Asia
India
Theproject:
Providing technical assistance
to support national skills
development.
Theresponse:
TheCity & Guilds Group has been
involved in the EU-India Skills
Development project as part of a
consortium funded by the European
Commission. Our focus is on
supporting the effective gathering
of labour marketinformation,
developing anational qualifications
frameworkandbuilding and
improving capacity.
Services:
• Supporting Qualification Delivery
• Quality Assurance
Theproject:
Supporting vocational education
and training for marginalised
groups.
Theresponse:
TheEuropean Commission
establishedaproject to develop
systems for benchmarking,standard
setting, accreditation, certification
and curriculum design, with the
City & Guilds Group among those
consulted. TheCity& Guilds Group
establishedanumber SSCs to help
provide an accurate picture of skills
gaps and employment opportunities
in different industries.
Services:
• Research, LabourMarket
Intelligence and Skills GapAnalysis
• Qualification Development
• Supporting Qualification Delivery
Theproject:
Helping the Indian Government
design a technical and vocational
education strategy.
Theresponse:
We commissionedareport (A
Global Studyto get India World-
Ready, published in 2011) into
the development of Sector Skills
Councils (SSCs) in the country. The
workstarted with research of SSCs
models in countries including the
UK, Australia, Canada, NewZealand,
SouthAfricaand the Netherlands,
whichwas complemented with a
literature review. Thereport cross-
analysed thesefindings to provide
a setof recommendations to inform
policymaking andsupport further
development of SSCs.
Services:
• Research, LabourMarket
Intelligence and Skills GapAnalysis
• Assessment
• Quality Assurance
Pakistan
Theproject:
Capacity building for the Punjab
Government.
Theresponse:
We advised the Technical Education
and Vocational Training Authority of
Punjab on the design and delivery of
‘train the trainer’ programmes. We
developed theseprogrammes for
the localenvironment and included
both bestpractice inpedagogy and
guidance on the development of
subject-specific skills.
Services:
• Supporting Qualification Delivery
• Qualification Development
• Assessment
16 17

11. Middle East
United Arab Emirates
Theproject:
Development of National
Occupational Standards
in Abu Dhabi.
Theresponse:
TheCity & Guilds Group was
commissionedbythe Abu Dhabi
Quality and Conformity Council
to produce 24 occupational
standards for the construction,
electrical,agricultural sectors and
the heating, ventilating and air
conditioning industries.These were
developed with significantindustry
input throughout to follow UAE
bestpractice.Thestandards were
delivered in both English and Arabic.
Services:
• Designing Occupational Standards
Kingdom of SaudiArabia
Theproject:
The development of TVET
assessmentand QA systems, to
support Government ambitions
to increase participation levels
of trained Saudis in the national
workforce and reduce skills
shortages in key industries.
Theresponse:
TheCity & Guilds Group was
contracted bySaudi Skills Standards
(theprimaryTVET regulatory
and awarding body) to provide
assessment tools, methodology,
quality assurance andcapacity
building. We created more than
45,000 multiple choicequestions
and 266 capstoneassignments,
and supported on the installation of
assessments. As the primary
contractor, wetook responsibility
for the project management,
technicaladviceandquality
assurance relating to the design
and delivery of eight vocational
shortcourse qualifications.
Services:
• Supporting Qualification Delivery
• Qualification Development
• Assessment
• Quality Assurance
e-portfolio and online assessment
Bahrain
Theproject:
Development and implementation
of basic vocational qualifications
for secondary technical schools.
Theresponse:
Wedeveloped a suiteof six level2
qualifications built ona competency-
basedassessment model. The
qualifications included a variety of
assessment techniques to suitthe
localneeds of students andteaching
bodies, andusedlocalsystems where
possibleto maximise efficiency. To
make sure thenewqualifications
weresuccessfully delivered, wealso
introduced assurance andmonitoring
to support ongoing management
and ensure teachingmethods
continued to reflect bestpractice.
Services:
• Qualification Development
• Supporting Qualification Delivery
• Assessment
• Quality Assurance
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softwareandworkforcedevelopment
for assessors andinternal / external
verifiers.
Services:
• Supporting Qualification Delivery
• Assessment
• Quality Assurance
Theproject:
To provide pathways for
young Saudis to gain full-time
employment in key sectors,
through remote learning and
on-the-job training.
Theresponse:
WhenTakamol (part of the KSA
Ministry of Labour) established
the Doroob 1 & 2 – Pathway to
Employment Programme, TheCity
& Guilds Group werecontracted
to provide services to support
the development of assessments
for remote learning and on-the-
job training. A third-party was
responsiblefor producing the
Egypt
Theproject:
Customised corporate
qualifications for the Americana
Group. Americana is one of
the largest and most successful
corporations in the Middle East
and North Africa region (MENA),
spanning 13 countries and more
than 63,000 employees covering
21 nationalities.
Theresponse:
We developed a range of
qualifications to support skills
development and provide structured
staffprogressionwithin their
numerous franchise operations,
including KFC, PizzaHut, Hardees,
TGI Fridays andCostaCoffee.
Services:
• Supporting Qualification Delivery
• Assessment
• Qualification Development
19

12. Africa
Nigeria
Theproject:
To support the Department for
International Development (DfID)-
funded Mafita project, to identify
skills that would add value to the
businessesof master craftsmen
in collaboration with Adam
Smith International. Mafita is a
six-year programme to increase
economic opportunities for 68,000
marginalised youth in northern
Nigeria, with a particular emphasis
on women and adolescent girls.
Theresponse:
We supported the selectionof
appropriate training institutions
and brokered apartnership with
the National Board of Technical
Education(NBTE), to develop
certification for apprenticeship
training.
Services:
• Assessment
• Quality Assurance
Ghana, Kenya and
Mauritania
Theproject:
To identify skills demand and
supply in seven key industries,
including engineering, legal,
supply chain and logistics,
hospitality and geosciences,
through labour market research
into the oil and gas sector in
Ghana, Kenya and Mauritania.
Theresponse:
Through acombination of desk
research, dataanalysis andliterature
and policy review, the City & Guilds
Group analysed skills supplyand
demand in each country and
developed projections up to 2018.
Theproject focusedon the medium
and long-term policy context
and the methods for building
capacity. Comparativeanalysis of
other countries andsectors was
also undertaken,alongside focus
groups with young people and
interviews with three stakeholders
groups (public and government
organisations; private organisations;
and education practitioners).
Thekey findings werepresented at
meetings held in each of the
countries.Thefinalreport contained
recommendations for short-term
action and future interventions for
each country.
Services:
• Research, LabourMarket
Intelligence and Skills GapAnalysis
Tanzania
Theproject:
To strengthen youth employment
prospects and help the oil and gas
industry address a significant skills
gap in southern Tanzania.
Theresponse:
TheCity & Guilds Group began
working with Tanzania’s Vocational
EducationTrainingAuthority
(VETA), the VSO andBGTanzania,
Thetwo year project - Enhancing
Employability through Vocational
Training (EEVT) – included health and
safety training and assessment to
support teachers achievingCity
& Guilds certificates.
Services:
• Supporting Qualification Delivery
• Assessment
• Quality Assurance
20 21

13. Europe
Ireland
Theproject:
Supporting the long-term
unemployed in Ireland into work.
Theresponse:
FÁS Training and Employment
Authority, part of the ROI
Department of EducationandSkills,
embarked on an ambitious Labour
Market Activation programme
– Momentum – to deliver education
and training programmes to
6500 individuals.Wedeveloped
an innovativeprogramme that
incorporated industry-aligned and
relevant technicaltraining based
on their qualifications,employability
and job readiness. Our work
included internationally recognised
certification, mentoring and
coaching,workplacements,
and employment support.
Services:
• Supporting Qualification Delivery
• Assessment
• Quality Assurance
Scotland
Theproject:
To support the Scottish
Government increase capacity
in providing Masters Level
teaching programmes.
Theresponse:
City & Guilds Group in partnership
with EIS developed a costeffective
learning programme that would lead
to afull Masters Level qualification
in Education.Focusingon aninitial
group of 200 teachers the
development programme was
tailored to the Scottish Government
Framework and accredited at SCQF
level 11. Weprovided services in
learning and training need analysis,
development strategydesign,
learning resource development,
technology integration and full
registration, assessment and
certification provision.TheScottish
government has been very pleased
with the innovative mode of delivery
usedby City & Guilds on the initial
cohorts andwill be looking to fund
more teachers on our programme.
Services:
• Qualification Development
• Supporting Qualification Delivery
• Assessment
• Quality Assurance
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14. 24

15. Our full range of qualifications can be found at
www.cityandguilds.com
For more information, or to arrange a consultation
simply email: globalprojects@cityandguilds.com
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