Sterling

St. Petersburg – Tampa ASQ Chapter January 12, 2009 Using the Sterling/Baldrige Management System to Build an Integrated and Sustainable Organization Robert Madeiros Supplier Quality Engineering Manager, Honeywell, Inc. Master Examiner, Florida Sterling Council, Inc. Clearwater, Florida

How do the pieces fit? ,[object Object],[object Object],[object Object],[object Object],Category 1 - Leadership Category 7 Results 2 Strategic Planning 3 Cust & Market Focus 4 Measure, Analysis etc. 6 Process Management Lean Six - Sigma Business Process Management Policy Deployment/ Hoshin Plan 5 Workforce Focus . ISO 9001 - 2000

Objectives ,[object Object],[object Object],[object Object],[object Object]

Sterling Criteria for Organizational Excellence ,[object Object],[object Object],[object Object],[object Object],[object Object]

Sterling Criteria ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Focus on the Entire Organization

Sterling Criteria Focus on the Entire Organization

ISO 9000 (9001-2000) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Focus on the Product

ISO 9000 (9001-2000) ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Focus on the Product

Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object],Focus on Projects

Six Sigma ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Focus on Projects

Lean ,[object Object],[object Object],Focus on Projects Eight Sources of Waste

Lean ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Focus on Projects

Lean ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Focus on Projects

How do the pieces fit? ,[object Object],[object Object],[object Object]

How YOU Can Get Involved ,[object Object],[object Object],[object Object],[object Object],[object Object]

Register now for the 17 th Annual Sterling Conference www.floridasterling.com

Contact Information ,[object Object],[object Object],[object Object],[object Object],This presentation is intended for the use in Florida Sterling Council Regional and Organizational Training sessions. Any other reproduction or use of materials must be with the written permission of the Sterling office. 12-16-08

Sterling

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