ISO 9001 2015 | Join-The-Dots
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This is a follow-on from my previous presentation "How To Have A Bona Fide Quality System That Works"
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ISO 9001 2015 | Join-The-Dots
- 1. ISO 9001 2015 THE 5 THINGS JOIN-THE-DOTS
- 2. QMS
- 4. Preamble
- 5. This tutorial follows on from the presentation
- 7. If you missed that tutorial, it is available for download here: [click image below in Slide Show view] mode]
- 8. This presentation deals with the output discussed in the previous tutorial:
- 9. How to use the 5 THINGS To design a workable Quality Management System -
- 10. Hence we will now JOIN-THE-DOTS between the five things. Here goes:
- 12. Following on from the guidance of the main tutorial, the first step is to define our processes.
- 13. Let’s get straight into it. The ABC Widget Company:
- 14. The areas consist of the following:
- 16. Graphically, it looks like this:
- 18. To this we must add “required processes” as per ISO 9001 requirements.
- 19. For our illustration purposes we will add: Quality Function Management Reviews
- 20. These processes should also be defined and is then graphically illustrated:
- 22. When we put all of the processes together we have:
- 24. We have now defined our processes.
- 25. Let’s move on to the next section; determining our measures
- 26. Determine MEASURES For Your Processes
- 27. It is not our purpose here to discuss world-class measurement systems in depth.
- 28. We want to walk-through and the JOIN-THE-DOTS.
- 29. The actual measures to be used to track processes for your organization is a unique situation.
- 30. As a reminder, typical measures could include:
- 32. For our purposes, we can illustrate the set-up of measures for a process like this:
- 34. We can now adjust our graphical illustration like this:
- 36. Our Quality Management System is now taking shape.
- 37. Let’s move on to the next section; compiling our tree of documents.
- 38. Compile Your TREE of DOCUMENTS
- 39. Briefly, ISO 9001:2015 requires that information be documented.
- 40. In today’s world, most of our information is within an IT-framework, although we must also include hard- copy information.
- 41. We can illustrate as follows:
- 42. Soft Copy Information Hard Copy Information Documented Information The ABC Widget Company
- 43. For the most part, our tree of documentation can be illustrated like this:
- 44. Documented Information The ABC Widget Company
- 45. We can see how this relates to our processes that we previously defined.
- 46. Breaking down the information further, we might have:
- 47. Documented Information The ABC Widget Company
- 48. By building-out our tree of documents like this, we end up with a completed tree of documents.
- 49. Our bird’s-eye view of our QMS might now look like this:
- 52. Thus our tree of documents “grows” in the background – ready to support our processes as needed.
- 53. We are now about 60% complete. Making Progress : ) : )
- 54. Finalize The BOUNDARIES of Your SYSTEM
- 55. In our previous presentation we mentioned some key requirements of the new standard:
- 56. X
- 57. To re-cap, we have grouped a number of elements into what we call
- 58. DEFINING THE BOUNDARIES OF OUR QMS
- 59. We contend that this is the most important part of our QMS
- 60. As per the previous tutorial, considerations also include:
- 61. x
- 62. By defining our boundaries, we determine what our scope of services is and thus what market we serve.
- 63. It is also implied that we determine what market we do NOT serve.
- 64. This simplifies our definition of processes, and frees us to focus on the outputs concerned.
- 65. Thus this section allows us to TARGET our processes.
- 66. Further discussion of these elements is beyond the scope of this tutorial.
- 67. We will now move along and illustrate the defining of our boundaries.
- 68. Boundaries of our QMS Context Interested Parties Scope The ABC Widget Company
- 69. To this we must now add “non-ISO-specific” requirements. Thus:
- 70. Boundaries of our QMS Who We Are Values & Mission BeneficiariesBrand Identity Sustainability The ABC Widget Company
- 71. When we put it together, it looks like this:
- 72. Boundaries of our QMS Who We Are Values & Mission Beneficiaries Brand Identity Sustainability Context Interested Parties Scope The ABC Widget Company
- 73. Tackling these eight areas will serve as the “glue” for our QMS
- 74. As per our previous tutorial:
- 76. Another way of putting it is that these considerations will help to align our processes and let them “talk” to each other.
- 77. The last thing we want is processes that act as “silos”.
- 78. In a perfect world, we could even illustrate our QMS like this:
- 79. Black Box A “Glued” QMS Customer BLACK BOX QMS Seamless Process Engine The ABC Widget Company
- 80. The eight areas as identified previously are typical examples of where focus can be given to CONTINUOUS IMPROVEMENT
- 81. These areas are beyond the scope of this tutorial- Every WORLD-CLASS COMPANY should incorporate these principles.
- 83. In your own organization, the sequence and interaction of your processes is unique.
- 84. For our purposes, the sequence and interaction of our processes could look like this:
- 85. Marketing Sales Purchasing Quality Function Internal Audits Corrective Action ANNUAL MANAGEMENT REVIEW Human Resources Production FinanceTraining The ABC Widget Company
- 86. Our Quality Management System is about 95% complete.
- 87. Now that we have outlined some of the principles of the FIVE THINGS we can finally get out our crayons!
- 88. Finishing Off
- 89. JOIN THE DOTS
- 90. = Define Processes = Determine Measures = Document Tree = Defining Boundaries = Sequence & Interaction
- 91. Finally, having walked- through the five areas we can now illustrate our QMS as follows:
- 92. Marketing Sales Purchasing Quality Function Internal Audits Corrective Action ANNUAL MANAGEMENT REVIEW Human Resources Production FinanceTraining Quality Function Internal Audits Corrective Action The ABC Widget Company
- 93. The eight areas identified previously relating to our QMS boundaries have not been indicated-
- 94. These eight areas should be integrated into our organizational culture and individual processes.
- 95. We can however, make a basic illustration for our complete QMS:
- 96. Let’s move on to the next section; determining our measures SHAREHOLDERS ■ INTERESTED PARTIES MISSION ■ VALUES M A R K E T S U S T A I N A B I L I T Y The ABC Widget Company
- 97. The above slide represents a model based on the five areas that we have covered.
- 98. Keeping to the framework of these five areas will facilitate the journey to world-class status.
- 99. Of course, other elements can be built around this framework as the need arises.
- 100. CONTACT US For More Information
- 101. Contact Us: For-your-ISO-requirements: ISO Certification | Auditing | Training | Internal Auditing | ISO System Design | Supplier Audits ISO9001 | Quality Management ISO14001 | Environmental Management OHSAS18001 | Health & Safety ISO50001 | Energy Management Our Web: www.get-iso-certified.com Our LinkedIn: Johannesburg ■ Pretoria ■ Africa ■ Projects | USA ■ EUR ■ Australia Phone: +27 (0) 79 362 4428 Message Us: CLICK HERE
- 102. Scope of Activities: 80% Johannesburg & Pretoria 10% Cape Town 10% International Projects
- 104. Back-To-School! The New ISO 9001: 2015 WE ISO!LUV ISO 9001: 2015 TRAINING Now Available In Johannesburg & Pretoria
- 105. HOW TO COMMUNICATE EFFECTIVELY THE 7 QUALITY TOOLS GRAPH CHECK SHEET PARETO CHART SCATTER DIAGRAM HISTOGRAM CONTROL CHART CONTROL CHART HOW TO BE PRODUCTIVE HOW TO DESIGN A QUALITY MANAGEMENT SYSTEM THAT WORKS ISO 14001: 2015 ENVIRONMENTAL ISO50001:2011 ENERGY MANAGEMENT ISO 9001: 2015 QUALITY MANAGEMENT
- 106. HOW TO CONDUCT AN ENERGY AUDIT THE 5 S’s HOW TO COMPILE AN INTERNALAUDIT PROGRAM YOUR STAKEHOLDERS WILL LOVE ISO18001:2007 HEALTH AND SAFETY HOW TO CONDUCT AN INTERNAL AUDIT WITHIN YOUR ORGANIZATION A WORLD-CLASS CORRECTIVE ACTION SYSTEM
- 107. Contact Us: For-your-ISO-requirements: ISO Certification | Auditing | Training | Internal Auditing | ISO System Design | Supplier Audits ISO9001 | Quality Management ISO14001 | Environmental Management OHSAS18001 | Health & Safety ISO50001 | Energy Management Our Web: www.get-iso-certified.com Our LinkedIn: Johannesburg ■ Pretoria ■ Africa ■ Projects | USA ■ EUR ■ Australia Phone: +27 (0) 79 362 4428 Message Us: CLICK HERE
- 108. DOUBLE YOUR CLIENTSDOUBLE YOUR CLIENTS Moving organizations ISO STANDARDS & OPERATIONAL EXCELLENCE BEYOND ISO
- 110. BEYOND ISO
- 111. FIN © ISO Masters March 2016