This document contains Haitham Ramadan Khalil Ibrahim's resume. It lists his contact information, objective, education history including graduation from a tourism institute in 2003, qualifications including IT certifications, work experience in roles such as housekeeping coordinator and customer service representative since 2004, languages spoken of Arabic and English, skills including customer handling and working under pressure, computer skills with Microsoft Office, and interests such as reading, computer science, swimming and traveling.

1. Haitham Ramadan Khalil Ibrahim
14 Seleem Hassan st , Elshatby, Alexandria
Mobile: +201222457232
Home: +203-5928797
E-mail: haysam.ramadan@gmail.com
Objective ‫ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
Obtaining a good position in a well-established company through which I can
make use of my educational background, my experience, and my skills to reach
my aims and meet my expectations, is my career objective.
Education ‫ـــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
• Faculty: Higher institute of tourism, hotels and computer science
• Department: Tourism
• Graduation Grade: Good
• Graduation Project: Tourism Agencies
• Graduation Project Grade: Very Good
Graduation Date: June 2003
Qualification ‫ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
• ICDL (AAST).
• CCNA 640-801.
• Cabin Crew Primary Course (Inflight Service Institute).
• Communication skills session.
• Business writing session.
• Business knots.
Experience
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Jan 2004 -- April 2004 (Carlton Sharm El-sheikh Hotel):
House Keeping Coordinator:
• Handling customer room needs.
• Managing a team of 24 employees.
• Handling Internal and external calls.

2. April 2004– October 2004 (Three Corners Palmyra Sharm El-sheikh Hotel):
Receptionist:
• Arranging Reservations.
• Handling customer requests.
• Handling movements and transportation for customers.
• Responsible for customer complains.
• Handling Internal and external calls.
July 2005– August 2005 (Wan tech):
Network Installation:
• Installation of Cisco Based Network.
November 2006– May 2008 (Delta communications)
Customer service representative:
• Handling customer inquiries.
• Handling customer Complains.
• Selling cell Phones.
• Solve Customers problems.
• Handling internal Calls.
June 2008—Till Now (TE Data)
Customer service representative:
• To deal with walk in customers.
• To handle & report difficulties/problems or comments within the application
used.
• To follow up with delayed Customers request.
• To have an intimate knowledge of the customer’s needs.
• To provide customers with information regarding TE Data’s new products.

3. • To identify the needs of customers both internally and externally.
• To perform any other duties requested by the Direct Manager.
Language
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• Arabic: Native.
• English: Fluent spoken and written.
Skills
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Job-related skills:
• Has the ability convincing customers and handling and over-coming their
objections.
• Has the ability to work hard under pressure.
Computer Skills
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Operating systems
• Microsoft Windows.
Desktop software
Microsoft Office:
• MS Office 97 till MS Office 2010 (Word, Excel, PowerPoint, Access).
• Used in daily routine work including spreadsheets and reports.
Web:
• Excellent in browsing, mailing and searching info.
Interests
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4. • Reading.
• Learning Computer science.
• Swimming.
• Traveling.
Personal Information
‫ــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــــ‬
Nationality: Egyptian.
Social Status: Single.
Date of Birth: 6/11/1982.
Military Status: Exempted.