1. SIVA SHANKAR KUMAR PHONE:9491720616
Mail id:writeforsiva@gmail.com
SUMMARY
I have 4 + years of experience inITindustryinprovidinginternal ITSupportactivity
Solverwithsimple andcreativedesignsolutions.Innovative professional withproven abilitytoidentify,
analyze andsolve problemstoincrease customersatisfaction.Processbasedservicedeliveryproviderby
ITIL Service.
EDUCATION
Master of Computer Application (MCA)
Dr. MGR University
Marks: 78%
Year of completion: 2009
EXPERIENCE
Netenrich Technologies pvt ltd, Hyderabad Jan 2015- Till Date
Designation:Analyst.
 MaintainingActive Directory
 CreatingUserAccountsfor Newusers
 PasswordresetsinActive Directory
 Configuringoutlookfornewjoiners
 Unlockuser accountsin Active Directory
 Trouble shootingNetworkissues
 Trouble shootingWi-Fi issues
 Maintaining LaptopsandDesktopsissues
 InstallingandconfiguringServerOperatingSystems (2003,2008, and 2012)
 Workingon ticketsbasedonpriority
 Creatingusersmail creations inexchange server
 Fixingoutlookissues
 Takingbackup everyweek
 Installingall clientOperatingsystem
 Fixingdesktopsrelatedissues
 Creatingmail boxes
 Maintainingassetinventory
 FixingLAN Issues
 Installation andconfigurationMicrosoftoutlook
 Followingwithvendorforlaptophardware issues
 Fixinglaptopissues
 KnowledgeinAD,DNS,DHCP
 Creatinguseraccountsin Active directory2012
 KnowledgeinFSMOroles
 Maintainingworkticketswise andhandovertonextlevel team

2.  Maintainingall conferenceroomsITEquipment’s(Projectors,Dataports,andmonitors)
 KnowledgeinBackup
 Maintaindailychecklistprocessfor Videoand audioconference setupandpolycomphones.
Qualcomm India Pvt Ltd (Chennai)
Dhii HealthTech Pvt Ltd, Hyderabad March2013 – Jan 2015
Designation: Customer Support Engineer.
 InstallingWindows 7and Windowsserver2003 and Windowsserver2008, InstallingUbuntuand
RHCE5
 Configuringoutlookfornew joiners
 Encryptingthe laptopand desktopharddisksasper the Qualcommpolicy
 Loggingcallswithexternal vendors
 Trackingthe predefinedSLA asperthe ticketingtool
 Making sure the standardoperatingsysteminstalledonthe all corporate machines
 Qualcommstandardimageinstallationforworkenvironment.
 Qualcommstandardinstallationforlabtestenvironment.
 InstallingLinuxOS(RedHatFedoraCentosUbuntuDebian).
 FixednetworkrelatedissuesinLAN.
 Troubleshootwindowsrelatedissue.
 InstallationandmaintainActive Directory
 Anti-Viruscentralserverconfiguration.
 Intranetmail support-configurationandtroubleshooting.
 Assemblingof ComputersandaccessoriesforDesktopandservers.
 Installationandconfiguringnetworkprinters.
 Followupticketsonregularbasisandupdate thetaskremarksontime.
 Theoretical KnowledgeinconfigureandmanagingDNS,DHCPetc.
 Implementation,configurationand administrationof WindowsServers.
 Theoretical Knowledgein Outlook&lotusNotesClients.
 Working in Windows Active Directory Environment.
 Takingcare of Non-CompliancereportforITrelatedissues
 Trackingthe AMC and warranty detailsof /Servers/Desktop/Laptops
 Preparingdashboardreportsonweeklybasis
 Install SecurityupdatefromMcafeeantivirus.
 FixednetworkrelatedissuesinLAN.
 Troubleshootwindowsrelatedissue.
 FSMO rolesinactive directories.
Qualcomm India Pvt Ltd(Chennai)
Prime Access Technologies Limited,Hyderabad Feb 2012 to Feb 2013
Designation: SystemAdministrator
 InstallingOperatingsystemlike Windows7,windows2008 ServerandtroubleshootingDesktop
Operatingsystem

3.  Configurationof Microsoftoutlookinclientside andtroubleshooting of outlookaccounts
and issues,calendarandrule issues
 EnablingbitlockerEncryptionforall clientside machinesandlaptops
 Needtohandle desktop/laptopcalls
 Passwordresetfordomainusers
 Creatinganddeletinguseraccounts
 Loggingof calls andhandlingdayto day callswithinSLA
 Maintain,Issue Sparesandupdatingthe same inthe inventory
 RegisteringWi-FiMACidforroaminguser
 Addingthe userunderdifferentdatastore
 VendorCoordinationforcustomerassignment
 If Helpdeskisunable toprovide solution,Helpdeskwill Escalate tohighlevel of supportfor
immediate resolution
 InstallingOperatingsystemlike WindowsXP,2003, 2008 ServerandtroubleshootingDesktop
OperatingSystem
 Configurationof Microsoftoutlookinclientside andtroubleshootingof outlookaccounts&PST
issues
 Maintenance of organization'sSoftware’s
 VendorCoordinationforcustomerassignment
 ConfiguringHardware RAIDLevels,UsercreationonActive DirectoryService Symantec
antivirusinstallationandexceptionpolicyinSEP.
 Theoretical knowledgeinmanual/automatedbackupsystemsandrestore.
 Maintain Call logging process with Lenovo Dell and HP for service and part replacement.
 Maintain daily check list process for Video and audio conference setup and Avaya phones.
 Support for all printers related issues in daily basics.
 Setup Avaya phone for new users and troubleshoots.
Technical Skills
 Installation,Configurationandadministratingwindows(Server2000, XP, Vista,Windows7,
Server2003 & 2008, Exchange Server2003,2007).
 KnowledgeaboutDHCPserver
 Basic knowledgeaboutTCP/IP
 Creatingand managinguserand groupaccounts inworkgroup& Active directorydomain.
Installation,upgradationof software andDrivers.
 InstallingAntivirus&Applicationsoftware’s.
 Troubleshooting,Assembling&DisassemblingHardware Components,WindowsOperating
systems,Device drivers.
 Havinggood expertise inLaptopH/Wrelatedissues(Veryfamiliarintroubleshootingof Dell
D610, D630, andD531).

4.  KnowledgeinRHCE5
 Knowledgeininstalling Linux anduseraccountcreationand deletion
Declaration:
I herebydeclare thatthe above mentionedinformationiscorrectandtrue to the bestof my knowledge.
Date: YoursSincerely
Place:Hyderabad. SivaShankar Kumar.