This document provides a summary of qualifications and experience for Roshan D'souza. It summarizes his six years of experience in information technology, directing projects from inception to execution and managing technical support operations. It lists his areas of expertise and professional experience as a System Administrator for Tech M in Mumbai from 2007 to 2013, where he was accountable for maintaining key business applications and systems and guiding technology planning. It also notes his previous role as a Technical Support Specialist providing technical support to end-users and performing troubleshooting, repair, and maintenance of computer systems.
Managed, supported, and participated in technical support function; providing technical support to clients regarding the resolution of product hardware, software and operating system; managed resources allocations for computer operations; and provided life-cycle management solutions.
Developed, organized, and implemented IS/IT operational areas; assessed new technology opportunities, developed information management processes to monitor demand and capacity requests; and planned for services life cycle.
Provided full-scale technical support applications to enhance technical operation, and service; fostered, developed, deployed and executed cross-platform, cross-vendor, in-house,developed applications and shrink-wrapped applications; file conversion; security; template building applications; virus prevention; virus detection/eradication; and documentation/reporting; ensuring the integrity and security of corporate data in the transfer of these files to new applications,
Resume expands over 20 years of experience in the Information Technology sector with major emphasis in Data Storage Management for Dell / EMC across all platforms servicing major Fortune 500 companies. All references furnished upon request.
Managed, supported, and participated in technical support function; providing technical support to clients regarding the resolution of product hardware, software and operating system; managed resources allocations for computer operations; and provided life-cycle management solutions.
Developed, organized, and implemented IS/IT operational areas; assessed new technology opportunities, developed information management processes to monitor demand and capacity requests; and planned for services life cycle.
Provided full-scale technical support applications to enhance technical operation, and service; fostered, developed, deployed and executed cross-platform, cross-vendor, in-house,developed applications and shrink-wrapped applications; file conversion; security; template building applications; virus prevention; virus detection/eradication; and documentation/reporting; ensuring the integrity and security of corporate data in the transfer of these files to new applications,
Resume expands over 20 years of experience in the Information Technology sector with major emphasis in Data Storage Management for Dell / EMC across all platforms servicing major Fortune 500 companies. All references furnished upon request.
1. Roshan D’souza
Porwal Tower, C - 112, Beverly Park, Behind Navrang Hotel, Mira Road - East Mumbai 401107
Mobile: 9561931147
Email:roshandsouza.nz@gmail.com
Summary of Qualifications
Promote optimal performance, reliability, and security across core business systems
• Results-driven professional offering a progressive, six-year career in
information technology.
• Repeated success directing IT projects from inception to execution,
strategically allocating resources and delegating tasks to achieve on-time, on-budget
delivery.
• Expertly manage technical support operations, diligently troubleshooting issues
to identify root causes and prevent recurrence.
• Process improvement champion with a history of implementing new
procedures and technologies to strengthen security posture, enhance operational
efficiency, and control costs.
– Areas of Expertise –
Testing & Troubleshooting | Project Management | System Administration
Vendor Relations | Strategic Planning | Resource Allocation | Effective
Communication / Team Leadership | Business Continuity |
Technical Proficiencies
Software
Microsoft Office (Word, Excel, Outlook, PowerPoint, Project),;
Salesforce.com
2. Professional Experience
Tech M - Mumbai
System Administrator (10/2007 to Aug 2013)
Accountable for maintaining key business applications and systems. Partner with senior
leadership to guide short- and long-range technology planning. Plan, coordinate, and
execute hardware and software upgrades. Serve as vital resource for Help Desk staff,
overseeing daily support operations and providing assistance on complex trouble
tickets. Cultivate and maintain relationships with IT vendors.
• Spearheaded new procedures for Help Desk documentation, enabling the
development of a comprehensive knowledge base of common issues and solutions to
improve Help Desk efficiency.
• Technical Support Specialist
Provided technical support to end-users, leveraging broad-based expertise to handle
problem identification, diagnosis, resolution, and escalation via helpdesk system,
telephone, and remote support tools. Performed security administration functions for
user, data, and remote access.
Performed troubleshooting, repair, and maintenance of computer systems, hardware,
peripherals, and telephony. Analyzed system requirements to efficiently isolate and
resolve a wide array of technical issues. Participated in large-scale upgrades and
installations.
• Quickly learned and mastered proprietary applications.
• Demonstrated outstanding customer services skills, consistently receiving high
rating on client satisfaction surveys.