Iskander Alam Chowdhury is seeking an IT position at level 3 support or higher utilizing his Oracle Database experience. He has over 15 years of experience in various IT roles including help desk support, systems administration, and records management. His education includes a Graduate Diploma in Computing and Bachelor in Commerce.

1. Iskander Alam Chowdhury
Unit 2, 16 Bettina Street, Clayton, VIC 3168
Mobile 0401639777, Email iivan76@yahoo.com
I am looking to secure a position in the IT industry, ideally in level 3 supports or above
where I can gain further experience on the Oracle Database. I am confident that with my
knowledge and skills to date I will secure a very good position within the IT sector.
Education & Training
1ZO -052 Oracle Database 11g: Administration 1
2001 University of Canberra
Graduate Diploma in Computing
1998 National University of Bangladesh
Bachelor in Commerce
Short Course & Training
2006: Contemporary Management Practices (OH&S and EEO Awareness)
Topics: “Equal Employment Opportunity, Occupational Health and Safety;
Harassment Training & Discrimination Awareness training”
2006: Record Management Training
Department of Family Community and Indigenous Affairs
Topics: EDMS Training on TRIM Context, IMANAGE
2006: People Soft Training and Its Implementation
Civil Aviation and Safety Authority (CASA)
2003: Certification II and III (partially) Customer Service.
Telecommunication & Call Centre
2003: Customer service skill training – Teletech
Topics: “How to manage a difficult customer“
Professional Experience
Red Cross Australian Red Cross Jul 10- Oct 12
Position: Administration officer, MSP
Provide daily administrational support to caseworker and manager to support vulnerable
people in the society
Australia Post
Position: Postal Officer (LPO) Oct 09–Jun10
Office Management & Customer service officer
I managed this licensed post office and retails outlet. Retail management and customer
service experience gained
Dodo Australia Jul08- Sep09
Position: Provisioning officer lvl-3
Level 3 help desk support to connect customer mobile, home phone, and home internet
connection.
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2. Civil Aviation and Safety Authority Nov07–Jun08
Position: Accounts Payable Assistant
Process various accounts payable payment task from invoicing to reconciliation, record
management and report creation experience gain
Family & Community Services, Indigenous Affairs (Fascia) Feb07–Oct07
Position: Record Management Officer
Experience gain in Record management and all its procedural aspect.
Media Monitor Apr 06-Dec 06
Position: Help Desk Analyst
Level 1 Help desk support on networking, data management and hardware setup
ACTewAGL Nov05–Mar06
Position: IT Support Officer
1st
and 2nd
level telephone and face to face help desk support for home and business
user for high speed internet.
Telstra (TeleTech International) Jul03–Nov05
Level 1 telephone help desk support for Telstra broadband. Excellent communication
and technical knowledge and customer service experience gained
Experience in a glance:
• Extremely good communication skills, multi lingual and particularly with respect
to explaining difficult issues to individual with different back ground.
• Gifted at working in teams both in taking the lead and in following the lead of
others
• Ability to work effectively under time pressure within tight deadlines
• Detail-oriented
• Creative and artistic temperament complementing technical skills enabling me to
understand and be understood by persons from either orientation
• Poised and confident in public speaking
• Urbane and cosmopolitan sensibility enabling me to deal effectively with persons
of assorted immigrant backgrounds and native-born Australians
Hobbies
Music, Film, Travel, Meditation, Swimming, Painting
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3. Referees
Available upon request
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