1. Ab Kahar
Eastbourne
Mobile: 07817742269
Email: abulkahar90@gmail.com
Personal Profile
I am hard worker, quick learner and self-motivated. Who possesses excellent
communication and inter-personal skills; I’m easily approachable and friendly. I am
excellent at working with a wide variety of people as well as alone and do this effectively
and with good sense humor, i work very well in highly demanding situations. I am looking
for a challenging and stimulating position where I can learn and develop my professional
skills and progress my career with IT.
Work History
Rock Hill Mailing – IT Manager (IT Tech)
14th
July 2014 – on going
My main duties involves analyzing and cleaning data bases from external client, laser
printing of client’s letters and also organizing staff’s workload and provide everyone with
the right information before they take on task. Others main duties include weekly takings
of backups of the PC’s and running virus and malware software on all PC’s, maintain
company’s twitter page and website, maintain 5 laser printers 5 PC’s. Also managing
emails, stocks, customer quotes and liaising with other 3rd
party company’s.
Sight Savers – 1st
line Service Desk IT Temp
19th
May – 12th
July (Temp Contract)
I was working within the IT department, as a Service Desk Analyst. My duties are to
support a wide range of people around the world within Microsoft Office 2010, Password
resets, Unlocking AD accounts, Citrix access gateway, mimecast, Hardware
replacements and installs and supporting other 3rd
party software’s.
East Sussex Council – Service Desk Analyst
16th
September – 2nd
May (Temp Contract)
I have worked within Corporate ICT, as a Service Desk Analyst. My duties involved
answering service desk calls and emails for technical support to Council employees,
Councilors, NHS staff, Libraries and some members of the public on the following
software’s and Hardware’s, Microsoft Office 2003, 2007 to 2010, AD account Lockouts,
EXOR, SAP, Basic Citrix profile issues and resets, Windows7 Laptops, RM Easy Mail,
Webmail, Children Index password resets, Blackberry setups and various Software
installations. I have also worked within School ICT’s Service Desk and for the CareFirst
Team whilst I as was at East Sussex.
Wealdon District Council - Admin Assistant
2nd
September – 13th
September 2013
I was placed in Wealdon District Council from NinetoFive Agency for two weeks to help
with the increasing amount of admin duties and customer calls, my role was to answer
the increasing amount of calls and log them within the logging system and advice the
customers on the waste services and policies.
Sainsbury’s Hamdpen Park - Online Shopper
22nd
May – 14th
September 2013
I am currently working in Sainsbury’s as an online shopper. My duties are to collect
shopping for our online customers and providing them with the product they have
requested and making sure that the product is not out of date.

2. Wirral Council - Schools IT Officer
1st
October 2011 – 12th
April 2013
I have worked at Wirral Borough Council as an IT Officer within Finance in a Software
Support Team, supporting over 126 schools in Wirral on Microsoft programs and SIMS
(School Information Management Server), my duties was to provide training in Microsoft
office e.g. Outlook, Excel and Word I also provide training in SIMS e.g. Reporting, Star
and Behavior. I have a wide range of knowledge in other parts of SIMS e.g. Personnel,
Nova and Attendance. My other duties included 1st
line phone support to the general
public and customers supporting them with their general queries. My other role within the
team is technical were I would do installations and upgrades on PC’s and laptops within
the team and 126 schools in the Wirral 3 times a year, I would apply patches and hot
fixes. I also did site visits to schools to do presentations and onsite training in either
Microsoft or SIMS.
Wirral Council - IT Support Apprentice
Sep 2010 – 1st
October 2011
As an apprentice within the Wirral Borough Council I first started within the fraud
investigation team, within finance working closely with housing benefits and council tax,
whilst being part of the team I did a little shadowing around different sections of finance
for example: I have been taken to court to become familiar with prosecution procedure
and I have shadowed in one stop shop (advice for public sector) after two months I then
was placed in adult social services for a month working alongside human recourses and
after the month I was put within a IT Support Team working closely alongside Children
and Education sector to help schools all across the Wirral to support them with
technical/software support.
Caldy Rugby Club – Security & Bar Supervisor
Nov 2011 - 12th
April 2013.
Kadansa Security – Security
Sep 2009 – Feb 2010
Platinum Force – Sales Consultant
Nov 2008 – Dec 2008
C.E.S - Manchester United FC – Security
Oct 2008 – Jan 2009
Education
GCSE’S and GNVQ
Oldershaw High School
Sept 2001 – June 2006
NVQ 2 IT
Wirral Met College
2010 to 2011
Other Training:
S.I.A License
Health and Safety in the Workplace Level 2
Emergency First Aid at work Valid till 16th
May 2015
Fire Marshall
Microsoft Office 2003, 2007 and 2010
Train the Trainer

3. Additional Information
Areas of expertise and Knowledge:
• Desktop applications - MS Office 2010, 2007 & 2003, Citrix XenApp (basic)
• Desktop operating systems - Windows 7, XP
• Server operating systems - Windows Server 2008, 2003(basic)
• Hardware support - Dell desktops/laptops, HP & Kyocera printers, Blackberry Curve handsets
Espon scanners, LAN connectivity issues
• Other - Active Directory, Group Policy, Carefirst, SAP, VPN, remote software deployment
Sophos Safegaurd, GFI Backup, Microsoft Security Essential, Malware Bytes and Avast
• Mail server systems - Exchange 2007(basic), Blackberry Enterprise